Burgers & Bourbon

Review summary

1. d

   diane

   VIP

   Denver

   5 reviews

   1.0

   5 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 4

   Terrible experience. Very poor service. Simple smashburger at a smashing price. Will not return.
   

   Burgers & BourbonResponded today

   Thanks for the review, Diane. We're truly sorry to hear about your recent experience at Burgers & Bourbon. It's disappointing to know that you didn't receive the high-quality service we strive to provide. We understand your disappointment and will take your feedback into consideration as we continually strive to improve our guest experience. We hope you'll reconsider and give us another chance to serve you better in the future. Best, The Management Team
   

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2. J

   Joseph

   Chicago

   5 reviews

   2.0

   5 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   Burgers overcooked, sides came out as apps and when questioned, wait stuff responded “that’s how we do it.” Not sure why things listed as sides on menu should come out first and be cold by time mains are ready. Prices high for average food.
   

   Burgers & BourbonResponded today

   Thanks for visiting us, Joseph. We're sorry to hear that your experience with our burgers and sides didn't meet your expectations. We take pride in our food and it's disappointing to know that it fell short. We also understand your concern about the timing of your dishes. We assure you that your feedback has been noted and will be addressed. We strive to provide a better experience and value for our customers. We hope to have the opportunity to serve you better in the future.
   

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3. R

   Robert

   Chicago

   1 review

   2.0

   1 review

   Dined 7 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 4

   Speaking frankly, this was the worst service we have experienced not only in Deer Valley but in as long as we can remember. It took 45 minutes for us to receive the first round of drinks we ordered ... only after we had to flag down another employee to ask our server to come to our table after we were seated as it seemed no one knew we were seated. It then took "forever" for our appetizers and dinner to arrive. We thought we were on candid camera the service was so shockingly poor.
   

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4. M

   Michelle

   VIP

   Austin

   6 reviews

   3.0

   6 reviews

   Dined on December 27, 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   We didn’t have the best service. She was friendly but slow. We expected more for The Montage, but definitely had better burgers elsewhere.
   

   Burgers & BourbonResponded today

   Hi Michelle, We appreciate your feedback and we're sorry to hear that your service experience didn't meet your expectations. At Burgers & Bourbon, we strive to provide a positive and enjoyable dining experience for all of our guests, and it seems we fell short this time. We're glad to hear that you enjoyed our burgers and we'll certainly work on improving our service speed in the future. We hope to have the opportunity to serve you again and provide a better experience. Best, The Management Team
   

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5. E

   Erin

   Salt Lake City

   1 review

   5.0

   1 review

   Dined on December 26, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had the chili, Caesar salad, and the Apex burger. Everything was delicious and the service was exceptional!
   

   Burgers & BourbonResponded today

   Thanks for the review, Erin! We're thrilled to hear that you enjoyed your meal at Burgers & Bourbon. It's great to know that our chili, Caesar salad, and Apex burger hit the mark for you. We always aim to provide exceptional service and it's wonderful to hear that we met that goal for you. We appreciate your support and look forward to serving you again soon! Best regards, The Management Team
   

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6. G

   Garry

   Oklahoma City

   2 reviews

   3.0

   2 reviews

   Dined on December 26, 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 2

   overpriced and we sat for over 15 minutes and didn’t even get water service.
   

   Burgers & BourbonResponded today

   Thanks for visiting us, Garry. We're sorry to hear that you found our prices to be high and didn't receive the service you deserved. We strive to provide the best dining experience for our guests at Burgers & Bourbon, and we apologize for falling short in your case. We appreciate your feedback and will definitely address these issues with our team to ensure better service in the future. We hope to have the opportunity to serve you again and provide a better experience.
   

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7. W

   William

   VIP

   San Francisco

   2 reviews

   3.0

   2 reviews

   Dined on December 26, 2024

   1. Overall 3
   2. Food 1
   3. Service 5
   4. Ambience 5

   Burgers and fries had WAAAYYY too much salt on them. Could not finish either as a result. Service and ambience fantastic though.
   

   Burgers & BourbonResponded today

   Thanks for the review, William! We're thrilled to hear that you enjoyed our ambience and service at Burgers & Bourbon. We're sorry to hear that the fries and the burgers didn't meet your expectations in terms of saltiness. We always aim to deliver a balance of flavors in our dishes, and your feedback helps us improve. We hope to have the opportunity to serve you again soon.
   

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8. N

   Nate

   Chicago

   8 reviews

   5.0

   8 reviews

   Dined on December 25, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Burgers and salmon salad were excellent! Very cool atmosphere.
   

   Burgers & BourbonResponded today

   Thanks for visiting us, Nate! We're thrilled to hear that you enjoyed our burgers and salmon salad. It's great to know that you appreciated the cool atmosphere at Burgers & Bourbon. We're always looking to improve, and your feedback is invaluable. We hope to have the opportunity to serve you again soon. Best, The Management Team
   

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9. H

   Heather

   Austin

   1 review

   4.0

   1 review

   Dined on December 24, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   We love this place. It tends to stay busy (at least when we’ve been there), which slows the service down. But the food is good and a nice warm ambiance.
   

   Burgers & BourbonResponded today

   Thanks for the review, Heather! We're thrilled to hear that you love Burgers & Bourbon and appreciate the warm ambiance. We understand that the service can sometimes get a bit slow during busy times. We're glad to hear that you still enjoyed the food and found the overall experience to be good. We're always looking for ways to improve, so we'll take your feedback into consideration. We hope to see you again soon!
   

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10. S

    Scott

    Salt Lake City

    1 review

    1.0

    1 review

    Dined on December 23, 2024

    1. Overall 1
    2. Food 3
    3. Service 2
    4. Ambience 1

    Of the 6 restaurants we visited during our trip this was by far the worst. Poor service, manager distracting server, and food cold. Not to mention adjacent table had sleeping kid next to our booth and not in theirs…ridiculous.
    

    Burgers & BourbonResponded today

    Thanks for visiting us, Scott. We're sorry to hear about your recent experience at Burgers & Bourbon. We strive to provide a pleasant dining experience for all our guests, and it seems we fell short during your visit. We appreciate your feedback on the service and the food. We will definitely address these issues with our team to ensure they don't happen again. We hope you'll give us another chance to make it right. Best, The Management Team
    

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