Butlers Wharf Chop House Restaurant

Review summary

1. V

   Victoria

   London

   4 reviews

   vip
   5.0

   4 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had another wonderful meal sat Butler's Wharf Chop House. The service, food and setting were all amazing. We are outside under a heater with a wonderful view of Tower Bridge.
   

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2. A

   Assaf

   New York City

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First the location is amazing right by the Thames overlooking Tower Bridge. The restaurant itself is a sprawling wooden interior with tastefully decorated dining area. The wait staff is super friendly and knowledgeable. The food was out of this world and the cocktails are top notch. I am definitely coming back for a second round!
   

   Butlers Wharf Chop House RestaurantResponded today

   Thank you so much Assaf, looking forward to seeing you again. Kind regards, Dan
   

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3. R

   Rob

   London

   11 reviews

   vip
   5.0

   11 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   An excellent Sunday roast with huge delicious portions...not to be missed!!
   

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4. M

   Maria

   Kent

   4 reviews

   4.0

   4 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Always had excellent food experiences at The Chop House, the menu has changed and there is a lot less to choose from. Unfortunately when we ate on Saturday 14th December our side dishes were nearly cold, we didnt complain as we all wanted to eat our food together. Maybe the sides had been parked up for a while.. Servers were very attentive, and we will come back.
   

   Butlers Wharf Chop House RestaurantResponded today

   Hi Maria, thank you so much for your review. It really helps us. Kind regards, Dan
   

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5. C

   Caroline

   Surrey

   10 reviews

   5.0

   10 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   The food was off the scale delicious. The staff were friendly and funny. The restaurant itself lacked a bit of atmosphere due to decorative but we thoroughly enjoyed the experience. Our waitress was exceptionally helpful and had a smile on her face. Sorry I didn’t get her name
   

   • 

   Butlers Wharf Chop House RestaurantResponded today

   Thank you Caroline 🙏. Have a lovely day! Kind regards, Dan
   

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6. A

   Anthony

   London

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   While the food was ok and the staff were pleasant , the service was just too slow. The cost of the starters aren’t worth it. The porterhouse steak is well prepared and the sides weee also very good. Don’t bother with the puddings, better off going to a pub and getting it done how it’s meant to be. Last issue was waiting 20 mins to receive the bill and a further 15 to pay. Extremely noisy in there as sound bounces around the restaurant but for me it’s ok.
   

   Butlers Wharf Chop House RestaurantResponded today

   Hi Anthony, We hope you are well. We are really sorry to hear that you did not enjoy your time here with us, as we really want every guest to be happy. We'll work on your suggestion to improve the experience here at BWCH. Thanks in advance for your help. Kind regards, Dan
   

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7. S

   Stephen

   Norfolk/Suffolk

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We couldn’t fault the service, food or restaurant. It was noisy but then it was a weekend near Christmas.
   

   Butlers Wharf Chop House RestaurantResponded today

   Thank you so much Stephen! Your feedback really matters for us! Kind regards, Dan
   

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8. E

   Elise

   Atlanta Metro

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 1
   3. Service 4
   4. Ambience 5

   The staff was great and very accommodating. The venue is beautiful and sitting outside in the huts was super fun. The food is not great. Steaks were overcooked and no flavor
   

   Butlers Wharf Chop House RestaurantResponded today

   Hi Elise. We hope you are well. We are really sorry to hear that you did not enjoy our food, as we really want every guest to be happy. We'll work on your suggestion to improve the experience here at BWCH. Thanks in advance for your help. Kind regards, Dan
   

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9. B

   Brad

   London

   17 reviews

   4.0

   17 reviews

   Dined on December 8, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   wonderful food and customer service from greeting us - helping with menu choice and asking if we were ok and anything else needed was top notch - well done Chop House Bulter Wharf team
   

   Butlers Wharf Chop House RestaurantResponded 7 days ago

   hello Brad, Thank you so much for your kind words! We’re thrilled to hear that you had such a wonderful experience with both the food and our customer service. It's great to know that our team made you feel welcome and supported throughout your visit. We’ll be sure to pass along your compliments to the entire Chop House Butler Wharf team. We look forward to welcoming you back for another fantastic experience soon! Kind Regards , Hilay Patel
   

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10. D

    Dean

    Devon

    2 reviews

    4.0

    2 reviews

    Dined on December 7, 2024

    1. Overall 4
    2. Food 5
    3. Service 3
    4. Ambience 5

    I cannot fault the food, that was amazing, but maybe a little pricey. But the location, and the view of Tower Bridge is probably why it was a little more expensive than other establishments that are just as good. There was a large group of middle aged men being loud and obnoxious, but thankfully they were leaving not long after we had arrived. The waiter let down the entire service however, he corked our bottle of wine and didn't offer to replace it. And he was also a little pushy whilst we were eating which said to me he was trying to rush us out of there, despite us being well within our two hour slot (I think we'd been there a little after an hour). Trying to take plates when one of us hadn't finished, rushing over with a dessert menu when we were still chewing the food of our main. So that does take a star out of the whole experience. But, the food was amazing and thoroughly recommend.
    

    Butlers Wharf Chop House RestaurantResponded 7 days ago

    Hello Dean, Thank you for your detailed feedback! We’re so glad to hear that you loved the food and the stunning view of Tower Bridge. We truly appreciate your understanding regarding the pricing, as we aim to offer a unique experience that reflects both the location and quality of our offerings. We apologize for the service issues you encountered, and we’ll definitely take your comments on board. We always strive to offer attentive yet unobtrusive service, and it’s clear we missed the mark during your visit. Rest assured, we'll address these concerns with our team to ensure a more seamless experience in the future. We appreciate your recommendation and hope to welcome you back soon for another exceptional meal! Kind regards , Hilay Patel
    

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