Cafe Sierra at Hilton Universal City

Cafe Sierra at Hilton Universal City reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. M

   Mark

   Los Angeles37 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Been coming here for years. Always terrific. Excellent selection of various foods Seafood selection is incredible. Service is spot on. Easy parking.
   

   Is this helpful?

2. P

   Preem

   Tampa5 reviews

   2.0

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   The only good thing i liked was the seafood. Seafood was fresh and delicious. Oysters, crab legs, big shrimps, scallops, and lobsters were my fav of the night. Others such as prime ribs and duck were very dry. Very limited selections here compared to the price of $160. Every section of food was tiny. They started to clean up and put food away at 9:30 pm when we were still eating. We felt rushed. Very disappointed. The total of 2 was $401. Not worth it in my opinion based on the food selections and service we got.
   

   Is this helpful?

3. B

   Bridgette

   Orange County1 review

   4.0

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   I’d give the experience a 8/10 the only reason it wasn’t 10/10 the whole lobsters were over cooked and I was given two king crab legs at a time which is a bit deceiving from what’s promoted on the instagram page . Lamb chops were awesome and the best sangria I’ve ever had
   

   Is this helpful?

4. M

   MaryAnn

   Los Angeles5 reviews

   5.0

   Dined on April 13, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was amazing the lobster claws and shrimp were awesome. Also Korean BBQ and fresh sushi 🍣 was outstanding. The bottomless mermosa is a hit. My friends and I stayed for 3 hours and not once did we feel uncomfortable or think we had to leave. It was a wonderful afternoon.
   

   Cafe Sierra at Hilton Universal CityResponded on April 14, 2025

   We're delighted you enjoyed our seafood, BBQ, sushi, and mimosas. Creating a relaxed, enjoyable experience for our guests is our priority. We hope to welcome you and your friends back soon! The Cafe Sierra Team
   

   Is this helpful?

5. S

   Scott

   Los Angeles2 reviews

   5.0

   Dined on March 31, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience and always great food. Extra charges were unexpected but no tip balances it out. We tipped anyway because service was great.
   

   Cafe Sierra at Hilton Universal CityResponded on April 2, 2025

   Thank you for the wonderful review! We're so glad you enjoyed the food and service. The Cafe Sierra Team
   

   Is this helpful?

6. J

   Julie

   Orange County1 review

   5.0

   Dined on March 30, 2025

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 4

   The experience was great as always. Maybe I came at a busy time because my empty plates and drinks were unfilled. The service redeemed at the end. Inconsistent from the very last experience. I was celebrating a birthday and the server joined in. He had an amazing voice. The food was overall good. Some was over cooked but not a deal breaker. It is a no tip facility. But a facility charge does get added on the bill at the end. Something to note for next time.
   

   Cafe Sierra at Hilton Universal CityResponded on April 4, 2025

   Thank you for your feedback. We're glad you enjoyed your overall experience and the server made your birthday special. We apologize for the inconsistencies you experienced and will address this to ensure a smoother experience next time. The Cafe Sierra Team
   

   Is this helpful?

7. M

   Mary

   Los Angeles4 reviews

   3.0

   Dined on March 30, 2025

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   I was very disappointed in that there wasn’t any fresh vegetables or fruit on the buffet. The dinning room layout looked like a Chinese buffet, not a $137 PP dining experience. Good were heaving sauced so one could know if the fish or meats were fresh. No chicken on the menu at all. In addition they have added a 15% facility fee which does not Cover the tip for the waiters. Not sure if I will frequent Cafe Sierra in the future.
   

   Cafe Sierra at Hilton Universal CityResponded on April 2, 2025

   We are sorry to hear your recent experience at Cafe Sierra did not meet your expectations. We appreciate your feedback regarding the buffet selection, dining room layout, and facility fee. Cafe Sierra is a no tipping establishment and we do charge a 15% mandatory facility fee used to fund administrative costs to sustain the overall operations of our business. We strive to provide a high-quality dining experience and your comments are valuable as we continuously work to improve. The Cafe Sierra Team
   

   Is this helpful?

8. M

   Manuel

   Las Vegas1 review

   3.0

   Dined on March 29, 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   The service was a bit disappointing. The drinks weren't cold, and the food wasn't as good as usual. I love that place, but this time I was disappointed.
   

   Cafe Sierra at Hilton Universal CityResponded on April 2, 2025

   Thank you for your feedback. We sincerely apologize that your recent experience didn't meet your expectations. We're disappointed to hear about the cold drinks and food quality. We value your loyalty and hope you'll give us another chance to provide the excellent experience you usually enjoy. Please feel free to contact us directly to discuss this further. The Cafe Sierra Team
   

   Is this helpful?

9. M

   Maria VIP

   Los Angeles9 reviews

   5.0

   Dined on March 23, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful, friendly and accommodating staff! Food was so delicious and fresh! I love crab legs and had both cold and hot.. I enjoyed it hot better, but loved the fact that I can try both here and have as much as I wanted! The Buffett price includes your drinks alcohol and non alcohol, that was an awesome surprise for me! Thank you Cafe Sierra for friendly service and very delicious seafood and prime rib and desserts! Oh I almost forgot Roger, the guitarist your musician, while dining is absolutely great! He sets the ambience to make it complete….We’ll be back!! And shout out to Michael/Miguel… he actually sang Happy Birthday to my Brother, the reason we were there for this wonderful experience!
   

   Cafe Sierra at Hilton Universal CityResponded on April 2, 2025

   Thank you for your wonderful review! We're so happy you enjoyed the fresh seafood, especially the crab legs, and the surprise of our inclusive beverage offering. It's fantastic to hear Roger's music and Michael/Miguel's birthday serenade enhanced your brother's celebration. We look forward to welcoming you back to Cafe Sierra! The Cafe Sierra Team
   

   Is this helpful?

10. J

    Jose Luis

    Los Angeles1 review

    5.0

    Dined on March 22, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Server was awesome treating my mom well i think it was micheal he was soo nice it was my moms birthday he treated her like a queen awesome server thank you for making my moms dinner an awesome dinner
    

    Cafe Sierra at Hilton Universal CityResponded on March 24, 2025

    We're delighted Michael made your mom's birthday so special! We'll be sure to pass along your kind words. It's our pleasure to create memorable moments. The Cafe Sierra Team
    

    Is this helpful?