Chophouse New Orleans – Prime Steaks

Review summary

1. S

   S

   Maine

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service top notch! Best staff we have had at any place in years.
   

   Is this helpful?

   Report
2. M

   Matthew

   Mobile

   4 reviews

   5.0

   4 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   It's really a great experience for any type of family, couple, or group outing that you want to be memorable and special!
   

   Is this helpful?

   Report
3. A

   Aaron

   New York City

   31 reviews

   5.0

   31 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   One of our favorite places to eat! Stone crabs were in season and that was also a treat! The steaks came out a bit early but they assisted us with warming them to perfection without overcooking them! The atmosphere was festive for the holidays and although we ate at a high top in the bar, it wasn’t a disappointment at all! The pianist played while we were there and overall made for a great evening!
   

   Is this helpful?

   Report
4. C

   Connie

   Mississippi

   15 reviews

   5.0

   15 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service - thank you Katelyn. Lots of staff attentive to your every need. Food was very good - but costly. Wonderful baked shrimp appetizer. Steaks cooked to perfection. We will return.
   

   Is this helpful?

   Report
5. E

   Eddie

   New Orleans

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 4

   Been there at least 10 times but this time was different from the time I walked in the door, hostess was continuously brushing her hair as she is asking for name on reservation, greeting by waiter was how are you my man, once passed by the nonsense and nonprofessional staff the food was good as usual, my seat was where I could see the hostess and she brushed her hair and looked in her personal mirror my entire stay, celebrating birthday waiter said happy birthday my brother, when did I become my man and my brother, very unprofessional
   

   Is this helpful?

   Report
6. A

   Adam

   New Orleans

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   I ordered a 12 oz Filet and it came out with a ton of fat on it. This was very uncommon as neither my wife nor I had ever seen a filet with ANY fat on it. I wasn’t going to say anything but my wife decided to after I cut about half of it off. Turns out it was NOT a filet we were put in for a different steak. The waitress did ask if we wanted to rectify the issue but again I did not want to be difficult but when the final bill came we were not compensated for it at all.
   

   Chophouse New Orleans – Prime SteaksResponded 3 days ago

   We sincerely apologize for the inconvenience you encountered during your visit. This is not the level of service we aim to provide, and we apologize for falling short of meeting your expectations and our own high standards. We genuinely value your patronage and would love the opportunity to make it up to you. Please reach out to me at mschott@chophousenola.rest or504.5227902, I would be more than happy to personally assist you with any further concerns and discuss how we can provide a better experience should you decide to dine with us again. Once again, we apologize for your last visit and hope to regain your trust in the future Martin Schott ~ Manager ~ Chophouse New Orleans
   

   1 person found this helpful

   Report
7. M

   Melody

   Philadelphia

   9 reviews

   5.0

   9 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The Chophouse ambiance, service, and decor make it a perfect romantic date night. My husband and I visited for our 11th Anniversary and it was simply exquisite. The food was so good and our server was spectacular. Highly recommend!!
   

   Is this helpful?

   Report
8. L

   Lesly

   New Orleans

   2 reviews

   3.0

   2 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 5

   The kids at the hostess desk, was very unprofessional.
   

   Chophouse New Orleans – Prime SteaksResponded 6 days ago

   Thank you for taking the time to leave us a review. We're glad to hear that you enjoyed our food and found it to be of good value. However, we're sorry to hear about your experience with the hostess. We aim to provide a welcoming environment for all our guests and we regret that we fell short in this regard. We appreciate your feedback and will use it to improve our service. We hope to see you again soon at Chophouse New Orleans. Martin Schott ~ Manager ~ Chophouse New Orleans
   

   Is this helpful?

   Report
9. L

   Lee

   New Orleans

   16 reviews

   5.0

   16 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic restaurant, steaks were amazing as well as our sides. Such a beautiful atmosphere, piano playing , candlelight.
   

   Is this helpful?

   Report
10. m

    melissa

    New Orleans

    1 review

    5.0

    1 review

    Dined 7 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great experience! Food, service, ambiance was terrific. Would recommend. Writer Moe was excellent.
    

    Is this helpful?

    Report