Delta King - Pilothouse Restaurant

Review summary

1. P

   Peggy

   San Francisco

   4 reviews

   3.0

   4 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   This is a meal in an environment that I am willing to pay for. That said, we waited quite some time at the hostess stand to be greeted, eventually being greeting by a busy bus-staff member who was scrambling to complete many tasks. The calamari was fine. Crab cakes were good. Brussel sprouts lacked any distinct flavor (bacon??) and were so bitter we didn’t eat any. They removed them from tab-which was nice. Mahi mahi was tough, and we learned that soy sauce based sauce is too overpowering for our pallets. Dessert was fine, rather like a slice from a Costco dessert. It was fine. It should have been way more bustling & festive for a holiday week. It felt….depressing. This $250 evening left us wanting real, good food- and discussing what restaurant we want to eat at next outing as we walked out. We may try again for a lunch at the bar. But not dinner.
   

   Delta King - Pilothouse RestaurantResponded today

   Hi Peggy, we appreciate your review. We will certainly take your feedback into account as we continually strive to improve our food and service. We hope you will give us another chance to serve you a true Delta King - Pilothouse Restaurant meal.
   

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2. L

   Lynda

   VIP

   Sacramento

   54 reviews

   5.0

   54 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic experience for a dinner the weekend after Christmas - don't miss the decorations of Old Sac and then having a delightful dinner at the Pilot House restaurant. My friend and i had the Caesar salad (just the right amount of garlic and dressing) and the short rib fettucine. OMG - the sauce and mushrooms with it - SO good. Ended with a cheesecake and tiramisu. A memorable dinner with different, elegant atmosphere than so many other restaurants
   

   Delta King - Pilothouse RestaurantResponded today

   Thanks for the feedback, Lynda! We are delighted to hear that you had a fantastic experience at Delta King - Pilothouse Restaurant. It is wonderful to know that you enjoyed our Caesar salad, short rib fettucine, and the unique atmosphere. Your kind words truly mean a lot to us. We look forward to serving you again soon.
   

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3. C

   Carlos

   Orange County

   1 review

   3.0

   1 review

   Dined 6 days ago

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 4

   The food was good. Eating on the boat was a wonderful experience. The price for the value of the food was good. SADLY, the service was terrible. The server, Cora, was snarky and impatient. She kept forgetting our drinks; we had to ask her for our drinks and a glass for my beer, several times. She never took the empty glasses nor the 11 menus from the table - we had to stack them to get her out of the way. She was rude any time we asked questions about the menu. She was overall a terrible server and that soured our lunch experience.
   

   Delta King - Pilothouse RestaurantResponded today

   Thank you for the feedback, Carlos. We're glad to hear that you enjoyed the food and the dining experience on our boat. However, we are sorry to hear that the service didn't meet your expectations. We take your comments about the service seriously and will work on improving our team's performance. We hope you'll give us another chance to provide a better experience.
   

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4. W

   Will

   Sacramento

   5 reviews

   5.0

   5 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was hot and tasty. The dining room ambiance was very chill on the cloudy yet warm December afternoon. The server was out of this world, friendly and attentive! We’ll be back
   

   Delta King - Pilothouse RestaurantResponded today

   Thanks for the feedback, Will! We're thrilled to hear you enjoyed the food and found our server to be friendly and attentive. It's great to know that our ambiance added to your dining experience. We're also taking note of your feedback about the value. We're committed to providing the best experience, and your review helps us do that. Looking forward to welcoming you back to Delta King - Pilothouse Restaurant soon!
   

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5. K

   Katie

   Sacramento

   1 review

   1.0

   1 review

   Dined on December 26, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Bad service & cold food :( we went with high hopes but left disappointed
   

   Delta King - Pilothouse RestaurantResponded today

   We are really sorry to hear about your disappointing experience at Delta King - Pilothouse Restaurant. It's our aim to provide our guests with a hot meal and excellent service, and we're sorry we fell short this time. We appreciate your feedback as it helps us identify areas where we need to improve. We hope to have the opportunity to serve you again and provide a better experience.
   

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6. T

   Toni

   Sacramento

   2 reviews

   1.0

   2 reviews

   Dined on December 26, 2024

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 2

   I would have enjoyed my $60 prime rib meal had I not been seated in the bar when I requested standard seating and had the waitress brought my entire meal. First, she brought no steak knife, au jus, or horseradish. 10 minutes later, I got the steak knife but nothing else. I asked her about the horseradish and au jus while the rest of my party enjoyed their meals. About 20 minutes later, I got the horseradish but no au jus. When I asked her for it, she didn't seem to know what I meant. About 10 minutes after that, she brought the au jus and by then my meal was cold. I know they were busy but those are items that she should have checked for on the plate when she picked up my order. I took the meat home to give to my puppies. Highly disappointed.
   

   Delta King - Pilothouse RestaurantResponded today

   Thank you for providing feedback on your visit. We apologize for your experience with our service. We understand how frustrating it must have been to receive your meal cold and not receive the items you requested. Your feedback is invaluable and will be used to improve our service. We hope to have the opportunity to serve you better in the future.
   

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7. J

   Joel

   Sacramento

   12 reviews

   5.0

   12 reviews

   Dined on December 26, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were not sure what to expect being our first time, but we really enjoyed the atmosphere, the service and the food!
   

   Delta King - Pilothouse RestaurantResponded today

   Thanks for the feedback, Joel! We are thrilled to hear you enjoyed the atmosphere, service, and food at Delta King - Pilothouse Restaurant. It's wonderful to know that we could provide a memorable experience for your first visit. We strive to create a unique and enjoyable atmosphere for all our guests and your kind words affirm that we're succeeding. We look forward to welcoming you back for more delightful experiences.
   

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8. C

   Christy Rose

   Hawaii

   1 review

   3.0

   1 review

   Dined on December 26, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Full Disclosure: We ate here Christmas Day, after making a reservation on Christmas Eve via Open Table. When we arrived we were informed that they had intended to close reservations on Open Table before Christmas Eve, and that they were overbooked. I showed them my e-confirmation; they must have felt badly for the mixup, and because my husband and I were dressed up (for us) for our dinner out because they asked us to sit and wait to see if they could squeeze us into a table upstairs. We waited for some time (20min) before they retrieved us … and then guided us to a table right by the window with a view of the river. We were very happy with that!! We perused the menu, placed our order, and proceeded to enjoy the view at our table for 2. When the food finally arrived, it was, sadly, underwhelming. Nothing was ‘bad,’ per se, but nothing was really great. My Mahi Mahi with soy glaze and wasabi mashed potatoes were actually sort of bland, and instead of the explosion of flavors I was hoping for when I read the menu, I poked my way through a mediocre meal, deciding to take the rest home and see if I could doctor it up later as a snack. My husband is vegetarian, and we decided to go even though their menu is not very vegetarian friendly. He does eat a little chicken sometimes, so he ordered the single chicken entree, and was similarly underwhelmed. Our favorite thing (the only thing we finished completely) was the Brussel Sprouts appetizer - it comes with a sort of chipotle mayo with bacon bits. This was a novelty experience - we appreciated seeing Old Sacramento for the first time since moving here during the pandemic, and being right on the water (hubby lived on Maui, and I am from San Diego) was very soothing for both of us. That said, we never need to come back here for this restaurant. Service was good - GM who found us window table get bonus points, and our waitress was nice enough, snapping Christmas photos for folks at her tables. Once is enough.
   

   Delta King - Pilothouse RestaurantResponded today

   Thank you for taking the time to post a review, we are sorry to hear about your experience at Delta King - Pilothouse Restaurant. We apologize for the wait time to be seated but are glad we were able to get a table with a view. Your feedback about the food and vegetarian options has been noted and will be considered as we strive to improve our menu offerings. We hope to have the chance to serve you again and provide a better experience.
   

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9. M

   Millie

   VIP

   Las Vegas

   1 review

   1.0

   1 review

   Dined on December 25, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We had a reservation and were seated by a nice and efficient host. We were promptly greeted by a bus person who gave us water and bread and told us our server would come by soon. We waited for a half hour and never saw the server and the bus person didn’t return. The restaurant was not busy, and there were two other tables who had been seated before us who had no food or drinks. It was a disappointing experience.
   

   Delta King - Pilothouse RestaurantResponded today

   We are truly sorry for your disappointing experience at Delta King - Pilothouse Restaurant. It's unfortunate to hear that the service was not up to our usual standards. We understand how frustrating it must have been to wait for your service, and we sincerely apologize for the inconvenience. We appreciate your feedback as it helps us identify areas where we can improve. We hope you'll give us another chance to make your next visit a better one.
   

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10. E

    Eric

    Sacramento

    16 reviews

    4.0

    16 reviews

    Dined on December 25, 2024

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 5

    Service was excellent, the food was good. They charged a Christmas surcharge of 25% without any notification.
    

    Delta King - Pilothouse RestaurantResponded today

    Thanks for visiting us! We are happy to hear that you enjoyed our service and food at Delta King - Pilothouse Restaurant. We apologize for any confusion regarding the Christmas surcharge. We aim to provide exceptional service, and we regret if there was any lapse in our communication. We appreciate your feedback and hope to see you again soon!
    

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