Departure Restaurant and Lounge

Review summary

1. C

   Chris

   Washington DC

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   I rarely do this, but I felt compelled to comment after our experience last night. I want to preface my remarks by saying first that we are extremely low maintenance customers. I understand how incredibly busy restaurants can be & how difficult the job of server is, but the level of service we got at the restaurant was simply unacceptable. It was my wife’s birthday & I thought it would be fun to take her & our two teens (15 & 13) to their Dec Peking Duck dinner. When making the rez online there is a section that asks if we were celebrating anything. I checked that we were celebrating a birthday. When we arrived about 10 min early they were able to seat us right away which was nice. However, the table they sat us at wasn’t that great which I thought was a little strange since we were there for a special occasion, but I didn’t really give it a lot of thought. When you do the Peking Duck dinner you order it & pay in advance ($85 a person). In addition to our 3 course duck dinner we ordered several sushi apps & several cocktails & “mocktails” for the table. Before gratuity this was an all-in $600 meal. It was really the little things that were never done. After our apps, before our entree, they never cleared our plates to give us fresh ones for our meal. They never wiped the table. They left things on the table like the soy sauce & empty broth cups. They didn’t deliver my wife’s 2nd cocktail for 30 min, she had to ask for it again, & when it was delivered there was the throw away comment “sorry, they lost the ticket.” While we were waiting for our desert there was food on the table that needed to be wiped up (rice & things like that that fall on the table with that kind of meal) & it wasn’t until I was doing it myself with my own napkin to make the table a little more orderly that our server said “oh, I’ll get something to do that.” Finally once we had paid the tab our server asked, “isn’t it somebody’s birthday? Guess it’s a little late for a birthday desert, huh? Yeah
   

   Is this helpful?

   Report
2. l

   loren

   Hawaii

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   what a fantastic place to enjoy a meal in portland. wonderful selection of small plates. delicious.
   

   Is this helpful?

   Report
3. S

   Sharon

   Palm Springs

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing food and excellent service! I will definitely be back.
   

   Is this helpful?

   Report
4. C

   Cecilia

   Sacramento

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Departure in Portland offers a truly unforgettable dining experience. From the moment you step into its sleek and modern space, you're greeted with breathtaking views of the city and an atmosphere that perfectly balances sophistication with warmth. The menu is a masterpiece, blending bold flavors and creative presentation. Every dish we tried was an explosion of taste, particularly the beef skewers and amazing cocktails, which stood out as a highlight. The staff was attentive and knowledgeable, offering great recommendations and ensuring our experience was seamless from start to finish. Whether you’re celebrating a special occasion or just indulging in a night out, Departure is a must-visit. I can’t wait to return and explore more of their incredible menu!
   

   Is this helpful?

   Report
5. S

   Steve

   VIP

   Portland

   70 reviews

   3.0

   70 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 5

   We ordered the holiday season Peking Duck special, and sorry to report it was nothing special. For $80+ per person you get a tray of duck meat but little else. They present a beautiful whole baked duck to the table, complete with flowers, for photos and aesthetics, then remove it back to kitchen to carve and “prepare.” More than a half hour later (with nothing to eat) we finally got the tray of duck bits. Service was extraordinarily slow and food was underwhelming.
   

   Is this helpful?

   Report
6. R

   Rayne

   VIP

   Vancouver

   13 reviews

   5.0

   13 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing experience! Beautiful ambiance, attentive and friendly service, delicious food and inspired menu. Truly couldn't ask for anything more!
   

   Is this helpful?

   Report
7. S

   Sarah

   Portland

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Our server was very attentive and helpful and had great suggestions! The view of the city was very pretty at night. The food had great flavor and the sushi was a 10/10! My husband and I enjoyed the Tasho Macho house cocktail.
   

   Is this helpful?

   Report
8. N

   Nathan

   Seattle

   3 reviews

   5.0

   3 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service on Christmas Eve. Good came out quick but we never felt rushed. Can’t wait to return!
   

   Is this helpful?

   Report
9. G

   Gary

   Toronto

   3 reviews

   4.0

   3 reviews

   Dined on December 24, 2024

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 5

   Service was just o.k. Felt like we were forgotten for extended periods of time. Brought two bottles of wine with us. Corkage on the first was $30. On the second we were charged $45. Also some menu changes that were disappointing. We've been dining here on Dec 23rd for many years. Next year we'll probably try something else.
   

   Is this helpful?

   Report
10. M

    Michael

    Portland

    1 review

    3.0

    1 review

    Dined on December 24, 2024

    1. Overall 3
    2. Food 3
    3. Service 4
    4. Ambience 5

    Peking Duck dinner was meh. Probably wouldn’t go again. Feel like this place is ready to move on and should start something else.
    

    Is this helpful?

    Report