DeRomo's Gourmet Market & Restaurant

Review summary

1. D

   David

   Anchorage

   2 reviews

   3.0

   2 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   Food not as good as it used to be. I had bolognese…average at best.
   

   DeRomo's Gourmet Market & RestaurantResponded today

   Sorry to hear you were not happy with our Bolognese, but we are thankful for you letting us know so that we can have our Executive Chef and her team evaluate the preparation process to ensure the recipe is being followed and made correctly. We will find any issues in the process and correct them immediately. Thank you and hope to see you soon.
   

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2. N

   Nancy

   VIP

   Naples

   5 reviews

   4.0

   5 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   DeRomo’s is the perfect vacation feel place, even if you are not here on vacation.
   

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3. G

   Glenn

   VIP

   Hawaii

   9 reviews

   3.0

   9 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   Where do I start? Our waiter should not be a waiter. He spilled a Martini drink on table and never thought to wipe it up. He came with bill before asking for desert and at the end reached across the table over someone to get the signed CC receipt. There's more about the service but no need to list more. We had the meatball which was very dry on the inside. The sauce was bitter and needed to be toned down with sugar especially since I doubt they are using San Marzano sauce. The Chicken Parm was over cooked, the Eggplant was ok, but again all the sauces were bitter. The Chicken Picatta was ok at best. The best part was the bottle of wine was spot on.
   

   DeRomo's Gourmet Market & RestaurantResponded 2 days ago

   Glenn, My apologizes on the poor experience that you had at DeRomo's last night. I will address the lack of service piece with the server immediately, that is totally unacceptable, and we will not tolerate that from him. I have also involved my Executive Chef on the culinary issues that you identified, and we will address those immediately as well. Again, my apologizes and we will address it.
   

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4. R

   Rolando

   VIP

   Naples

   43 reviews

   5.0

   43 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I've been going to DeRomo's for over ten years, and the quality of the food and prices are unbeatable. And when it comes to service, you will surely not be disappointed. All of the servers go out of their way to make you feel at home. The last server that I had today was Ilanna, and she was extraordinary. I recommend DeRomo's without hesitation.
   

   DeRomo's Gourmet Market & RestaurantResponded 2 days ago

   Thanks for visiting us, Rolando! We're thrilled to hear that your visits to DeRomo's have been a staple in your dining routine for over ten years. Your kind words about our food and service are greatly appreciated. We're delighted that we're able to consistently meet your expectations. We will make sure to acknowledge Ilanna for her outstanding performance. Thank you so much. We look forward to serving you again soon!
   

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5. c

   carol

   VIP

   Toronto

   44 reviews

   5.0

   44 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   As always, DeRomo’s is terrific. We were there for Sunday brunch and had perfectly prepared pasta and wine on the outside patio! Delicious!!
   

   DeRomo's Gourmet Market & RestaurantResponded 2 days ago

   AL FRESCO dining at DeRomo's! Thank you so much for joining us for lunch yesterday at DeRomo's. We are very pleased to hear that you had a wonderful experience. Thank you for taking the time to let us know, we appreciate it. We look forward to seeing you again soon for lunch or dinner! Thank you!
   

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6. E

   Ed

   VIP

   New York City

   15 reviews

   4.0

   15 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Excellent table service and very good food! All 4 of us enjoyed most of the dishes we got. Oso bucco, filet fignon, veal and chicken Francese. We would have loved it better if they were served hot. It was just warm when we got it. Also we didn’t get the best welcome from the hostess. We had 7:30 reservations. Checked in at 7:15. Requested either outside or inside seating. She said outside would’ve an issue. I said inside would be fine. Then she said she could not guarantee it! But we had reservations and got there 30 minutes early and sat at the bar for drinks. She argued and said she could not guarantee a table! Again! So I asked how soon would the next table free up. She said in 15 minutes. Perfect for our reservations! Did she just want to argue?? It was fine after all! I just don’t get it! She needs more training. When customers are met with an argument upon walking in it is never good for business.
   

   DeRomo's Gourmet Market & RestaurantResponded 2 days ago

   Thank you for dining with us at DeRomo's over the weekend. We really appreciate your support and your valuable feedback. I apologize for the attitude that you received at the Front Desk and will address it immediately - no one deserves a welcome like that. I see that Zack was your server and hopefully his performance turned the experience around from a service standpoint - he is a true professional. Again, thank you for your feedback and we look forward to seeing you again soon for lunch or dinner.
   

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7. B

   Beverly

   Naples

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We brought new neighbors from our community, who did not know about DeRomo's. They loved it and indicated they would go back. The food was great, the coffee delicious, and the desert was very good as well. The outdoor seating was wonderful, with the heaters ensuring a comfortable atmosphere.
   

   DeRomo's Gourmet Market & RestaurantResponded 2 days ago

   Thank you so much for dining with us at DeRomo's on Saturday night. We really appreciate you taking the time to tell us about your experience and extremely happy that you had a wonderful evening. Thank you for introducing your new neighbors to DeRomo's and our beautiful Al Fresco dining. We look forward to seeing you again soon for lunch or dinner. Again, Thank you!
   

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8. J

   Jim

   VIP

   Naples

   25 reviews

   5.0

   25 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely outstanding in all regards. Terrific meal, special service.
   

   DeRomo's Gourmet Market & RestaurantResponded 2 days ago

   Thank you for dining with us this weekend at DeRomo's. We are very pleased to hear that you had a great evening, thank you so much for taking the time to tell us about your experience. We will share your review with our entire team. We look forward to seeing you again soon for lunch or dinner. Thank you.
   

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9. B

   Becky

   VIP

   Naples

   16 reviews

   5.0

   16 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   DeRomos is always great. Never had a bad meal there. The market is a bonus too!
   

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10. J

    James

    VIP

    Washington DC

    8 reviews

    5.0

    8 reviews

    Dined 4 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Totally enjoyable evening with great food, service and ambiance
    

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