Diners' Choice: Best Service restaurants in Western MA

OpenTable

Updated December 05, 2024

Looking for restaurants with the best service in Western MA? You’re in the right place. Each month, OpenTable analyzes nearly 2 million global diner reviews from the past four months. We sort the results by location and category to help you discover new favorite restaurants. It's a great partnership: you reserve, eat, and review. We listen...and deliver the results for all to benefit. Enjoy!

The Old Inn On The Green

4.8

4.8 (970)

$50 and over

Contemporary American

New Marlborough

About the restaurant

Dining at The Old Inn on the Green is an extraordinary experience: fine wine, great food, attentive, knowledgeable service and the dining rooms illuminated only by candle light. Chef and Owner Peter Platt, along with his team, work to create innovative and memorable meals that are an event unto themselves. Currently, we are offering a $85 prix fixe menu with 5-6 choices per course every night we are open. The hours for dinner are Wednesday through Sunday 5:30 pm to 9:00 pm for both indoors and in an all new screened outdoor room. The wine list is graced with an array of thoughtfully selected estate bottled wines from France, California, Italy and around the world. In addition to candlelight, in the colder months there are wood burning fireplaces in each room. A copy of our current menu can be found on the home page of our website www.oldinn.com.

Top review

PamVIP

Dined 7 days ago

What an incredible experience! The food, drinks, atmosphere, and service were all wonderful. Donna, our server for the evening, was incredible. Although this is a destination restaurant for us, we will be sure to add this into our annual rotation!

The Student Prince Cafe

4.6

4.6 (757)

$30 and under

Steakhouse

Springfield

About the restaurant

Since 1935, Student Prince has offered largest selection of Bavarian and German beers paired with American, Seafood, Steakhouse, and European-inspired cuisine.

Top review

Karen

Dined on Nov 30, 2024

Food was great. Not a lot of space to move around but definitely worth it.

B Napoli

4.8

4.8 (1925)

$30 and under

Contemporary Italian

West Springfield

About the restaurant

bNapoli Italian is a contemporary Italian restaurant serving authentic cuisine from the Naples region of Italy using only top quality ingredients. Reservations are highly recommended as they are booking for indoor as well as outdoor dining on their 28 seat enclosed patio.

BNapoli is known for their professional yet approachable service, beautifully created from scratch menu and inventive balanced cocktails. They offer an eclectic 100 label variety of new and old world wine focused mainly on North America and Italy from a glass enclosed temperature controlled wine room. Their cocktail menu is culinary based and guest focused offering creative seasonal takes on timeless classics and they also offer six draft lines featuring local breweries as well as a small curated selection of bottles.

Top review

Joyce

Dined on Dec 11, 2024

The food was fresh and amazing! Service was great and the ambiance very nice. Choose this restaurant for an awesome experience!

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Lattitude (West Springfield, Massachusetts)

4.8

4.8 (1768)

$30 and under

Global, International

West Springfield

About the restaurant

Chef/Owner Jeffrey Daigneau “wanted to share his craft with the community he grew up in, treating them to a new level of dining experience – the "Lattitude experience.” He wanted to highlight freshness and the use of local seasonal products create some unique fresh cuisine for guests. With a farm to table concept flowing from the pages of his menus by way of grilled beef tenderloin with white sweet potato puree, pan seared Diver scallops and his famous fried brussels and much, much more, Chef Daigneau has brought back the excitement of dining out. He strives to cover all of his guests’ favorite tastes to invite emotion and inspiration during their dining experience! Thank you for stopping by. The Lattitude team and Chef Daigneau always look forward to having you as their guests. Cheers!

Top review

Alanna

Dined 6 days ago

The food was delicious. The tenderloin and the scallops were wonderful. The beet salad was also a winner. Hannah was a very capable server and the entire evening was perfect.

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Popular dish

Grilled Beef Tenderloin

Popular dish

Fried Brussel Sprouts

Mezze Bistro + Bar

4.8

4.8 (2363)

$50 and over

Contemporary American

Williamstown

About the restaurant

Mezze Bistro + Bar serves a prix fixe menu inspired by the Mediterranean using local ingredients. Craft cocktails, boutique wines, and small-batch beers highlight the beverage program. We are nestled next to Williamstown Rural Lands' Sheep Hill. During summer dine al fresco on our deck, please make a note if that's your preference in your reservation. To learn about private dining options for groups of up to 25 contact: mezzebistro@mezzeinc.com.

Mezze Hospitality Group, includes Mezze Events, a full-service events company, BLUEBiRD & CO. casual, a la carte restaurant at the base of Jiminy Peak. Come for the food, stay for the rooms with Mezze Guesthouse, a five-unit, boutique & contactless accommodation only steps above Mezze Bistro.

Top review

peterVIP

Dined on Dec 7, 2024

Great spot and always delivers. Food, service and atmosphere were top notch.

Villa Napoletana

4.7

4.7 (756)

$30 and under

Italian

East Longmeadow

About the restaurant

“The combination of exquisite food, superb service and excellent ambiance all create an experience you will never forget.” Since 1998, Villa Napoletana has offered the finest southern Italian cuisine, service and atmosphere to all who enjoy making memorable experiences. Villa Napoletana is committed to selecting only the freshest ingredients available. To us it is a constant culinary challenge to bring guests the finest Italian food that can be provided. We look forward to serving our guests with innovative specials!

Top review

ShelbyVIP

Dined 7 days ago

My co worker enjoyed her brunch. Clearly stated the food was fresh and delicious. The waffles are so soft and fresh. You can’t go wrong with such a huge selection! My co worker said she found a new spot lol. Anthony always goes out of his was to make sure everything’s perfect! Thank you.

STATE Food + Drink

4.8

4.8 (14)

$30 and under

American

North Adams

About the restaurant

Inspired by the West Coast upbringing of its founders, STATE Food + Drink combines a love for local ingredients with a mission to create a sense of place and belonging. Through a commitment to sustainability, seasonality, and community, the restaurant offers an inviting space where people can gather, connect, and enjoy fresh, flavorful cuisine. Established September 2024 and located in Greylock WORKS in the Northern Berkshires.

Owner/Creator, Tu Le328North
Executive Food Director, Aaron Willis The Generous Chef

Top review

Jeni

Dined on Dec 7, 2024

Outstanding Night Out. Has several vegan options for my husband. Menu items all unique, creative and delicious. Server was genuinely and attentive. Atmosphere industrial chic, although it was a bit chilly next time...next time will dress in more layers. Actually, we enjoyed having to go two doors down to a distillery for our drinks which were AMAZING. We will definitely be back soon! Congratulations to the new owners!

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Experience

Sunday Supper @STATE

Johnny's Tavern

4.6

4.6 (986)

$30 and under

American

Amherst

About the restaurant

Johnny’s Tavern in Amherst manages to provide a mixed ambiance of classy, laidback charm and décor. The dining room provides a nice atmosphere for a date night or a group of friends. Even a rather large group can sit comfortably in the expansive dining area. The bar features televisions where you can catch your favorite sporting events while dining on your food.

The food at Johnny’s Tavern is delicious and always well-prepared. Meals are cooked to order to ensure that diners with various dining preferences can all come in and enjoy a meal. If you are looking for some recommendations, you should try the truffle fries, brussels sprouts, burgers or the house made gnocchi. Stop in at Johnny’s Tavern to see what other amazing food options are available on the menu.

Top review

donaldVIP

Dined 2 days ago

Johnny's was great as always. Daphne did a wonderful job taking care of us. Very professional and friendly. The entire staff is excellent. Bartenders make the best drinks. Food was excellent. We travel to Johnny's from West Springfield so it's a bit of a ride but it's worth it!

Caminito Steakhouse

4.5

4.5 (609)

$31 to $50

Steakhouse

Northampton

About the restaurant

Award Winning Wood Fire Steakhouse. Great selection of South American Wines. Seasonal outdoor patio. Come in and taste the wood fire difference!

Top review

Scott

Dined on Dec 5, 2024

The aged rib eye was amazing and wonderful. The wine excellent and everything was really fantastic. One of the best meals we have had in Northampton.

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Popular dish

Rib Eye

The Barn Kitchen & Bar at The Williams Inn

4.7

4.7 (617)

$31 to $50

American

Williamstown

About the restaurant

Join us at The Barn, the signature restaurant of The Williams Inn. The Barn serves familiar New England classics, seasonally inspired, locally sourced, masterfully prepared cuisine – prepared with an open mind and a fresh vision. Our restaurant has been thoughtfully designed especially for those who crave dining experiences that inspire a deeper connection with the community.

Top review

Marilyn

Dined 5 days ago

Another exceptional experience at The Barn. My husband's 75th birthday and his Black Russian drink was delicious. For food, we ordered a calamari appetizer, Scottish salmon, and rib-eye steak. Everything was perfectly cooked and beautifully presented, A special eggnog rice pudding was offered as a dessert option, we shared it, and it was complimentary. Service was attentive. We will be returning to The Barn--they have kept their quality and service at a high standard.

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