elements at Sanctuary Camelback Mountain

Review summary

1. D

   Diane

   Phoenix

   5 reviews

   2.0

   5 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   I do not like giving reviews that i Know are not going to help business. With that said it was my 65 th bday celebration at Elements. Ambiance is very good, aside from that it was merely fair. My husband and I are seasoned diners and expect what we pay for. Service was fine, nothing out of the ordinary. Food was the same. My husbands steak was cold and returned , they replaced it promptly and it was warm, flavor lacking, needed salt. My scallops were lukewarm, i did not send back. I ordered based on our servers suggestion. they were ok, like every other decent scallop dish. Again it was ok, nothing special but for $700 dinner i expect more ... of something. (Wine was $250) This was our 2nd and last visit... sorry.
   

   elements at Sanctuary Camelback MountainResponded 1 day ago

   Thank you for your feedback and for choosing Elements to celebrate such a special occasion. I’m sorry to hear about the temperature issue with your husband’s dish. I personally ensured it was replaced promptly and rushed out to you, but I regret that your overall experience didn’t meet expectations. Regarding the scallops, I wanted to mention that the dish includes both hot, cold, and warm components, which may have contributed to the temperature perception. We’ll definitely keep this in mind for the future. We value your honest input and will use it to improve. Thank you again for sharing, and we hope you might consider giving us another chance in the future. Sincerely, Matt Hobbs Executive Chef
   

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2. P

   Paolo

   VIP

   Phoenix

   12 reviews

   5.0

   12 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great view, awesome ambient, the menu is a bit limited but we had the shrimp cocktail, sea bass and filet, which ere very good.
   

   elements at Sanctuary Camelback MountainResponded 1 day ago

   Thank you so much for sharing your experience! It’s great to hear you enjoyed not only the view and ambiance but also the shrimp cocktail, sea bass, and filet—excellent choices! We take pride in crafting dishes that leave a lasting impression, and it’s wonderful to know they hit the mark. Can’t wait to have you back for another unforgettable evening! Sincerely, Matt Hobbs Executive Chef
   

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3. S

   Stephen

   VIP

   Phoenix

   32 reviews

   5.0

   32 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food & wine pairing by Far Niente. Very noisy though.
   

   elements at Sanctuary Camelback MountainResponded 1 day ago

   Thank you for your feedback! We’re so glad to hear you enjoyed the food and wine pairing with Far Niente. It’s always a pleasure to showcase such a perfect match between exceptional wine and carefully crafted dishes. We appreciate you taking the time to share your thoughts, and we look forward to offering you more memorable pairings in the future! Sincerely, Matt Hobbs Executive Chef
   

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4. T

   Thomas

   VIP

   Phoenix

   16 reviews

   3.0

   16 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 1
   3. Service 3
   4. Ambience 3

   Wine event, pairings were HORRIFIC, as in the wine people had no input or the food guys had no input….66 people and the wine was way too early and the food took too long
   

   elements at Sanctuary Camelback MountainResponded 2 days ago

   Thank you for your feedback. We’re sorry to hear that you didn’t feel the wine and food were harmonious at our event. Ensuring a seamless pairing experience is incredibly important to us, and it’s clear we may have fell short this time. We also regret the timing issues with the food and wine service and appreciate you bringing this to our attention. We’ll be reviewing our process to ensure better coordination moving forward. Your input is invaluable, and we hope to have the opportunity again to provide you with a truly memorable experience. I apologize for your experience and hope to have the chance to make things right. Sincerely, Matt Hobbs Executive Chef
   

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5. t

   tom

   VIP

   Phoenix

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 4

   Food was not good. Menu had squab, which was under cooked and non-editable
   

   elements at Sanctuary Camelback MountainResponded 2 days ago

   Thank you for sharing your feedback. As the leader of the culinary team, I’m truly sorry to hear that you didn’t enjoy the food, particularly the squab. I take full responsibility for ensuring our dishes are prepared to the highest standards, and I regret that we missed the mark in this instance. Your feedback is important to me, and I would love the opportunity to make this right and provide you with a better experience in the future. Sincerely, Matt Hobbs Executive Chef
   

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6. R

   Rodney

   VIP

   Phoenix

   21 reviews

   5.0

   21 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What a great way to celebrate your birthday or any other occasion! Food was great, ambiance even better.
   

   elements at Sanctuary Camelback MountainResponded 1 day ago

   Thank you for your kind words! We’re so glad to hear that you had a great time celebrating with us. It’s wonderful to know that the food and ambiance made your experience special. We’re honored to be part of such memorable occasions and look forward to welcoming you back for many more celebrations in the future! Sincerely, Matt Hobbs Executive Chef
   

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7. R

   Rocky

   VIP

   Chicago

   12 reviews

   5.0

   12 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Food was spectacular! Service was superb! Ron was very knowledgeable and helpful with recommendations.
   

   elements at Sanctuary Camelback MountainResponded 4 days ago

   Thank you so much for your feedback! We're thrilled to hear that the food exceeded your expectations and that the service was top-notch. It's wonderful to know that Ron's recommendations added to your experience. We hope to see you again soon! Sincerely, Matt Hobbs Executive Chef
   

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8. E

   Ed

   VIP

   Phoenix

   129 reviews

   5.0

   129 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent experience. Took friends there for the first time and they had a great time
   

   elements at Sanctuary Camelback MountainResponded 5 days ago

   Thank you for sharing your experience! We’re thrilled to hear that you and your friends had a great time. It’s always wonderful to welcome new guests, and we hope to see you all again soon! Sincerely, Matt Hobbs Executive Chef
   

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9. G

   Gina

   VIP

   Phoenix

   7 reviews

   5.0

   7 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great place for Sunday brunch… Live music and the food is fabulous!! great brunch vibe!!
   

   elements at Sanctuary Camelback MountainResponded 5 days ago

   Thank you for your feedback! We’re glad you enjoyed the Sunday brunch, live music, and the overall vibe. We look forward to seeing you again soon! Sincerely, Matt Hobbs Executive Chef
   

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10. G

    Gary

    VIP

    Phoenix

    54 reviews

    3.0

    54 reviews

    Dined 6 days ago

    1. Overall 3
    2. Food 4
    3. Service 3
    4. Ambience 5

    Hit or miss . Today was a miss. Service level was way below what we normally receive. Food was salty and average. We’ve had great meals and service in the past but not today.
    

    elements at Sanctuary Camelback MountainResponded 5 days ago

    Thank you for sharing your feedback with us. We're sorry to hear that today's experience didn't meet the standard you’ve come to expect from us. We truly value your input and would appreciate it if you could share more specifics about the dishes you found overly salty. This will help us take a closer look and make any necessary adjustments. We hope to have the opportunity to provide you with the great food and service you’ve enjoyed in the past on your next visit. Sincerely, Matt Hobbs Executive Chef
    

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