elements at Sanctuary Camelback Mountain

Review summary

1. A

   Antonio

   Greater Boston

   1 review

   1.0

   1 review

   Dined today

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 5

   Stay away from the sea bass! Management needs to be retrained on customer service. We ordered the fish, returned it because it was not fresh, and no one from management even inquired about our disappointment. Beautiful view of the mountains, but service and food quality are lacking.
   

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2. T

   Tracy

   San Francisco

   4 reviews

   5.0

   4 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Beautiful place with great food. The staff were very friendly and helpful.
   

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3. K

   Kay

   Phoenix

   17 reviews

   5.0

   17 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Ambience and service were great. Our server (Chris?) was exceptional. Very friendly, helpful, and accommodating in picture taking. He was a definite plus to our enjoyable dinner experience.. I bring many of my out-of-town friends to dine at the Sanctuary. It's such a memorable AZ experience. Thank you, Kay
   

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4. K

   Ksenia

   VIP

   San Francisco

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was great, beautiful views and ambiance
   

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5. J

   John

   Phoenix

   15 reviews

   4.0

   15 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   We had a great night with very good service and pleasant/welcoming staff. The only thing that could be improved was my wife ordered Salmon an asked for it to be cooked medium and not the medium rare the restaurant serves. Unfortunately it was medium rare and although tasted good it wasn't prepared as ordered.
   

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6. A

   Ann

   Phoenix

   2 reviews

   2.0

   2 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   I have been to Elements several times over the years and have always enjoyed the food and dining experience...until last night. I made clear in my reservation that the dinner was for a special occasion and requested a window table. We walked in right behind a group of three who announced, upon entering, that they didn't have a reservation. I saw them walked to a lovely table with a view in the main dining area. Our party of three, who did have a reservation, was walked to a back room (that I have only been in for corporate events), that was isolated from the main area and were seated at a table in the middle of the room, even though there was a window table available. We were moved to the window, after I mentioned that I had requested one in the reservation I made, but we were seated next to a large group who were extremely loud and overbearing. So our first impression was definitely negative. We then looked at the menu and none of us could find anything that looked the least bit appealing - the menu had changed considerably, and not for the better, since my last visit. If you don't like cucumbers, persimmons or black olives as an accompaniment with most entrees, you're out of luck. One of us just ordered French Onion soup and I ordered sushi, which I had no intention of doing, but couldn't find anything else of interest. We felt like after-thoughts from the start and the situation wasn't redeemed by the meal. It was very disappointing all the way around and the whole experience put a damper on what was supposed to have been a special evening.
   

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7. J

   Jeffrey

   VIP

   Minneapolis

   13 reviews

   5.0

   13 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A high quality, high price restaurant. Worth it for a special occassion.
   

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8. G

   Guy

   VIP

   Phoenix

   38 reviews

   5.0

   38 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The menu was extensive, the food was delicious and well-presented and the service was outstanding
   

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9. k

   kathy

   Denver

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were celebrating 2 birthdays, so wanted it to be extra special. It was above expectations. Service was excellent! Food was delicious! Both birthday girls ordered the beet salad that was beyond amazing!
   

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10. C

    Chris

    VIP

    Seattle

    3 reviews

    2.0

    3 reviews

    Dined 4 days ago

    1. Overall 2
    2. Food 5
    3. Service 1
    4. Ambience 4

    We really liked this place...a gorgeous setting and fantastic food. Perhaps we hit it on a bad day, and this review demonstrates how service can ruin an otherwise great experience such that it eclipses all the good stuff. It's expensive (no surprise there) and portions are small. We were one of two tables occupied in our section. With a reservation (and only one other table) it still took 5 minutes to be seated. Once seated, our order was taken, we waited 45 minutes to see our food. My meal, the crab cake (singular), was listed in the entree section. I don't know why it's considered an entree. It consisted of one crab cake (4 inch) with no accompaniments. 45 min wait, 5 minutes to finish. Tasty. But small. $40. Our server didn't come back to check on us more than once. She saw that my water glass was empty and promised to fill it. She did not. Mind you, we were still one of only two tables filled. The other table obviously had issues with their order as well. We've had good experiences and excellent service at Elements before. Perhaps it was an off day. We probably won't return again.
    

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