ELWAY'S Downtown

Review summary

1. B

   Brian

   VIP

   Louisville

   8 reviews

   3.0

   8 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 1

   Not wait it used to be. Disappointed. Food and service fell short from previous visits. Not living up to standards
   

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2. j

   jessica

   VIP

   Louisville

   2 reviews

   3.0

   2 reviews

   Dined on January 18, 2025

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   Disappointed in steaks. Everything else we got was really good. Lack of flavor with steaks.
   

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3. M

   Mimi

   VIP

   Denver

   11 reviews

   5.0

   11 reviews

   Dined on January 17, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service and atmosphere is top notch! We love coming to Elway’s for a special occasion or just a lovely weeknight dinner.
   

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4. D

   David

   Richmond

   1 review

   4.0

   1 review

   Dined on January 13, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Rebecca was a wonderful server assisting us with our choices with her knowledge of the menu and her friendly demeanor. The steaks were flavorful, seasoned and cooked to expectations.
   

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5. C

   Christine

   VIP

   Denver

   1 review

   3.0

   1 review

   Dined on January 12, 2025

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 5

   Ordinary breakfast. I was expecting more. Also food took a while to come out. Server was great but short staffed.
   

   ELWAY'S DowntownResponded on January 13, 2025

   Thanks for the feedback, Christine. We're sorry to hear that your experience at ELWAY'S Downtown didn't meet your expectations. We strive to provide excellent food and service, so it's disappointing to hear that you found our breakfast to be longer than expected and the food took longer to arrive. We also appreciate your feedback about our service staff. We'll certainly take it into account as we continue to improve our teaming. We hope to serve you again soon.
   

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6. M

   Marcel

   Mexico City

   8 reviews

   2.0

   8 reviews

   Dined on January 12, 2025

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   The food quality is not as it used to be. My last time in Elways.
   

   ELWAY'S DowntownResponded on January 13, 2025

   Thanks for visiting us, Marcel. We're sorry to hear that your recent experience at ELWAY'S Downtown didn't meet your expectations. We take your feedback about the food quality very seriously and will discuss it with our team. We're always striving to provide the best experience for our guests and we hope we can impress you with our food in the future. Best, The Management Team
   

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7. T

   Thomas

   Denver

   1 review

   1.0

   1 review

   Dined on January 11, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   This is an overpriced restaurant inside the Ritz Carlton with worse than Applebees service. Ordered salads. Server was really rude at the beginning, did a literal walk by checking on the salads but didn't stop. Then the food runner brought entrees came out while we were trying to finish salads. When we mentioned how fast everything was coming out he said he didn't know and just took food when the kitchen told him to. It is interesting that the kitchen decides how fast or slow you will dine and not you and the server pacing your "experience". Oxidized grey potatoes and uncooked asparagus were our sides. Once we mentioned the bad sides to the new GM, the server was even more angry with us. At least his personal jacket was removed this time around instead of feeling like we were walking into a campground restaurant. The GM took my 56$ filet when I thought he was bringing a fresh dish with the ugly sides removed. Nope. We paid 252$ for a NY steak and a couple of cocktails. They did remove the cost of the 13$ sides so I suppose I should be grateful. The GM was friendly and once he took my plate, we never saw him again to ask for my steak back. I had taken only one bite of the steak which would have been amazing had I been able to finish it. Poor communication is what it was. We are pretty easy going and understand when a restaurant has an off night but this seems to be normal. The new normal of dining with corporate chains I guess. If you are going to be inside a Ritz Carlton, you have certain expected standards. Don't be inside a Ritz if you don't like it or are not up to the task to uphold standards. Unless you like being treated like an inconvenience and having the kitchen decide when you will eat and how fast you should eat while paying a huge price for it, you'll get better service at Rock Bottom Brewery which is where we went after for dinner. Hear is your hat what's your hurry is a good line for this joint and don't order the potatoes.
   

   ELWAY'S DowntownResponded on January 13, 2025

   Hi Thomas, We're really sorry to hear about your experience at ELWAY'S Downtown. We pride ourselves on our service and quality, and it's clear we missed the mark during your visit. We take your feedback seriously and will use it to improve. We're glad to hear that you found our GM to be friendly, but we understand that communication was lacking. We hope you'll give us another chance to make it right. Best, ELWAY'S Downtown Management Team
   

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8. J

   Jeff

   VIP

   San Diego

   1 review

   3.0

   1 review

   Dined on January 6, 2025

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   Maybe off night but the steaks chewy. Our waitress did her best to make it up to us but when you go to a steakhouse and the steaks aren’t that good, well…
   

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9. M

   Michelle

   Los Angeles

   16 reviews

   5.0

   16 reviews

   Dined on January 6, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Was easy to get in and the burger was recommended to us from an employee we met a few days prior. Burger was amazing. We are steak fans, but had just can me from bronco game and did not have enough of an appetite for a big dinner, so will be back to try the steaks on our next visit to Denver. Food and service were great.
   

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10. J

    Jeremy

    Orange County

    20 reviews

    5.0

    20 reviews

    Dined on January 6, 2025

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 1

    Our server was fantastic, and the food was really good. There was a very rambunctious and drunk group behind us that stood up at the end of our meal and mouth off to everyone in the dining room. It would’ve been prudent for the leadership of the restaurant to stop at earlier, but they allowed it to continue.
    

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