Founders Inn Swan Terrace Grill

Review summary

1. A

   Anne

   Richmond

   5 reviews

   5.0

   5 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely dining experience with 5 other ladies. Food was delicious and filling. Love the atmosphere and our waitress was amazing.
   

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2. W

   Wesley

   Richmond

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 2
   3. Service 5
   4. Ambience 3

   This place didn't do it for me. The food and delivery was basic and boring. Prime rib was cold.
   

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3. A

   Amy

   Richmond

   3 reviews

   3.0

   3 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 1
   3. Service 2
   4. Ambience 4

   This was my first time dining at Swan Terrace for the brunch buffet. I definitely would not go back. All the food was cold not much was appetizing due to the temperature. Sorry I will not be returning.
   

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4. T

   Tammy

   Richmond

   5 reviews

   2.0

   5 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 4

   The selection of food on the buffet was minimal- the sliced Turkey was cold & no gravy to go with it. The roasted potatoes were covered in oil/butter. The California blend was soggy & absolutely disgusting. They did not replenish the roast beef. I didn’t try the pork loin or smothered chicken. The soup was also not refilled on 2 of the soups. The buffet is from 11-2pm & we got there at noon so they should have had enough roast beef & soup. The price was $25.95- I’m guessing it’s increased on weekends or because of the holiday season. It was not worth the price & will not be back. Our server was pleasant & checked on us frequently.
   

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5. K

   Karen

   San Francisco

   1 review

   1.0

   1 review

   Dined 5 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   The server Maria was excellent but the Supervisor name Maria and Breanne provided the worst customer service that I've ever experienced. They would not accommodate the food being not up to par, it was very disappointing. I will never return to that establishment again.
   

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6. J

   Joy

   Richmond

   9 reviews

   5.0

   9 reviews

   Dined on December 2, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Truly enjoyed our meal for the Illumination dinner. Everything on the buffet was very tasty-the corn and crab chowder was delicious as well as the chicken pot pie and the rib roast. Great service and the price was very tea.
   

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7. TH

   TomikaH

   Jacksonville

   4 reviews

   5.0

   4 reviews

   Dined on December 2, 2024

   1. Overall 5
   2. Food 4
   3. Service 3
   4. Ambience 4

   Loved the buffet but wished it had more to offer . The food was great
   

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8. L

   Larry

   Richmond

   1 review

   2.0

   1 review

   Dined on November 28, 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   First time I’ve skipped the large family gathering to celebrate Thanksgiving (just the two of us) in a restaurant. Unfortunately, my expectations were not met, much less exceeded. Upon entering we joined a crowd of approximately 75 people trying to reach the “reservation check-in table” which was manned by a single person! She was in charge of checking off your name and handing you a card to let you know which line to go to in order to enter the restaurant. We were seated without too much delay. Eventually a waiter took our drink order and pointed us to the buffet. A very nice variety of food was provided, most of which was quite good, particularly the meats and seafood, and potatoes - the veggies and desserts not so much. All in all a disappointing experience that we will not repeat. It felt like an expensive outing to a theme park cafeteria, packed with hungry crowds.
   

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9. C

   Christa

   Richmond

   1 review

   5.0

   1 review

   Dined on November 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Wonderful Thanksgiving buffet. Food was amazing but service wasn’t the best which was disappointing. It was not the norm so we will be back.
   

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10. M

    Michael

    Greater Boston

    2 reviews

    4.0

    2 reviews

    Dined on November 28, 2024

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 5

    Excellent experience from arriving, to the food, and the service.
    

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