Francesca's Amici

Francesca's Amici reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. r

   renee

   Chicago10 reviews

   2.0

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   I’ve been to the restaurant many times and I must say that this time I was totally disappointed. I was there to celebrate my daughter‘s graduation. The waitress walked up to our table and started by saying they’re very understaffed today and they’re out of many things on the menu.  of course two of the entrées that we wanted were not available and the service was so slow. We had to remind the waitress several times about drinks that we ordered. I would’ve thought that the restaurant would’ve offered something for the inconvenience like maybe a free appetizer or a free dessert but was not the case.
   

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2. J

   Joslyn

   Chicago2 reviews

   3.0

   Dined on May 11, 2025

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 5

   Everything looked great and the service was wonderful. The food was just ok. Our bill from two people and two drinks was over $200. The food was not all that great
   

   Francesca's AmiciResponded 4 days ago

   Hello Joslyn, Thank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed our service and the overall experience at Francesca's Amici. We're sorry to hear that you found the food not up to your expectations. We strive to provide an exceptional dining experience and it seems we fell short this time. We appreciate your comments and will certainly take them into consideration. We hope to have the opportunity to serve you again soon. Best regards, The Management Team
   

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3. V

   Victor VIP

   Chicago1 review

   1.0

   Dined on May 11, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   The “director of first impressions” or guy managing the floor was the rudest individual I have encountered in a semi fine dining restaurant. Scott Harris should personally fire him. Other locations are great but this guy single handedly ruins Elmhurst. New GM needs to get it under control.
   

   Francesca's AmiciResponded 4 days ago

   Thanks for visiting us, Victor. We're sorry to hear about your recent experience at Francesca's Amici. It's disappointing to know that the service you received did not meet your expectations. We take your feedback seriously and will address this with our team. We're glad you found our other locations great, but we're committed to providing a great experience for all our guests. We hope to have the opportunity to serve you again in the future.
   

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4. D

   Dave

   Chicago4 reviews

   3.0

   Dined on May 10, 2025

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 3

   We were a party of seven celebrating my daughter’s graduation from grad school. Service was a little slow but understandable considering how busy they were. Our appetizers came out in a timely fashion. After ordering, our main courses were brought to the table by a person from the kitchen who was not familiar with our orders. He simply hollered out the name of the dish most of which we couldn’t understand. He had 4 of our entrees plus 2 entrees that were not ours. So we sat and waited while the 4 plates delivered grew cold. It took two more visits with wrong dishes to get 2 more entrees. Those who had been served had to begin eating as their food was getting cold. Now half of our party was almost done eating and my daughter (the one whom we were celebrating) still hasn’t been served. I finally get the attention of our server who goes to the kitchen and after another number of minutes returns with the last entree. I don’t blame the server- there seemed to be chaos in the kitchen and with the table runners. They seemed to be running above their capacity. I’d give them another try but this was not a great first visit.
   

   Francesca's AmiciResponded 4 days ago

   Hey Dave, We're truly sorry for the issues you experienced at Francesca's Amici. We strive to provide excellent service and it's clear we fell short during your visit. We sincerely apologize for the confusion and the inconvenience caused. We're glad to hear that you enjoyed the food and we'll certainly work on improving our communication with our team to prevent such issues in the future. We hope to have the opportunity to serve you better in the future. Best, The Management Team
   

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5. B

   Bill

   Chicago10 reviews

   5.0

   Dined on May 10, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious Italian food! Loved the spinach bruschetta special tonight. My wife loved the "Sofia Loren" cocktail.
   

   Francesca's AmiciResponded 4 days ago

   Hi Bill, We're thrilled to hear that you enjoyed your meal and our spinach bruschetta special! It's wonderful to know that our cocktail hit the mark as well. Your kind words mean a lot to us and we're grateful for your support. We look forward to serving you again soon. Best regards, The Management Team
   

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6. E

   Eric VIP

   Chicago7 reviews

   1.0

   Dined on May 10, 2025

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 3

   Wrong orders placed on table 2 times, forgot to split an entree and then I had to track down waitress to pay my bill.
   

   Francesca's AmiciResponded 4 days ago

   Hi Eric, We're truly sorry for your experience at Francesca's Amici. We understand the confusion and frustration caused by the misdirected orders and the mix-up with the bill. It's certainly not the level of service we aim to provide. We'll address this issue promptly and make sure it doesn't happen again. We appreciate your understanding and patience. Best, The Management Team
   

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7. J

   Joseph

   Tampa17 reviews

   4.0

   Dined on May 4, 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 3

   All of us enjoyed our meals(calamari, Cesar Salad, rigatoni a la vodka, risotto, tiramisu). We sat in the small back room. Loud parties in main dining room and loud family in the small room. Not a huge problem.
   

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8. E

   Elizabeth VIP

   Chicago10 reviews

   3.0

   Dined on May 3, 2025

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 3

   We dined on Saturday may 2 at 6pm, our service was very slow, though the restaurant was sparsely populated. We had to remind the waitress we wanted a cocktail, then dinner wa ok, when it came to dessert, one of us ordered coffee same time as dessert, and we were just about finished with dessert when the coffee came. We were very disappointed in the service even though the restaurant was not busy. Will think twice about returning.
   

   Francesca's AmiciResponded on May 7, 2025

   Hello Elizabeth, We're truly sorry to hear about your recent experience at Francesca's Amici. We understand that the service was not up to the mark and we apologize for the delay in serving your drinks and the delay in serving dessert. We always aim to provide prompt service to our guests and it's clear we missed the mark during your visit. We appreciate your feedback and will use it to improve our service. We hope you'll consider giving us another chance to provide the high-quality dining experience we're known for. Kindest regards, Keith Puralewski General Manager
   

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9. K

   Kate VIP

   Chicago12 reviews

   3.0

   Dined on April 11, 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   Server was too distracted. Need to have more staff as they had a huge group come in that night.
   

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10. K

    Kelsey

    Chicago5 reviews

    5.0

    Dined on April 11, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We sat at the bar and had a great time. Cold drinks, quick service, staff was attentive with taking away plates and providing water, and the food was on point. Caesar salad was so cold and fresh, which was a great addition to the hot tasty bucatini! Also, do not sleep on the happy hour food options! They do not skimp on the portions.
    

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