Frank's Steaks - Rockville Centre

Review summary

1. SK

   StaceyK VIP

   New York City8 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely amazing experience at Franks. Our server Eric was outstanding. The owner chatted with us and was so sweet. The food was excellent. Starters and mains. Skirt steak was unreal. Not one complaint from start to finish. Great experience and vibes!
   

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2. H

   Howard VIP

   New York City65 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   When dining for a special occasion Franks is the place to enjoy. The food selections wait staff ambiance and the management really know how to make you feel like a million bucks . We’ve been going for years and have never been disappointed . There are no comparisons on the south shore of Nassau county .
   

   Frank's Steaks - Rockville CentreResponded 2 days ago

   Thank you for your wonderful review, Howard. We’re thrilled to hear that you enjoyed dining with us! We can’t wait to welcome you back.
   

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3. e

   eric VIP

   San Francisco30 reviews

   5.0

   Dined on February 28, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food always amazing..Best Skirt Steak..Our Server John(JB) the Best.Always request him
   

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4. M

   Matthew

   New York City4 reviews

   5.0

   Dined on February 17, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing service our waiter was great, the place looked amazing and the food was so good I didn’t want to leave. I will be coming back in the future.
   

   Frank's Steaks - Rockville CentreResponded on February 22, 2025

   Thank you for your feedback! We are thrilled to see that we were able to provide great service and ambiance. Looking forward to see you again!
   

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5. J

   Jason

   New York City1 review

   1.0

   Dined on February 15, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Absolute disaster. Made a reservations 3 weeks in advance knowing it was for Valentine's Day and it was a Friday night. Showed up for our 8:30 reservation at 8:15 and there is a backlog of people out to the front door. Make our way to check in and was given no information about wait time or anything else for that matter. Then realize there are people around us who had 7:30 reservations who have not yet been seated. My wife approached the 'check in person' twice to enquire about what was happening. The first time the response was "I have no idea" which was in no way helpful. The 2nd time the person tried to re-add us to some random list at the bottom, even though we had been there for 45 minutes waiting for a past-due seating. There 'list' was just peoples names written down completely haphazardly on a yellow note pad. There was no organization to it in the least. This entire time we are stuffed into an entryway that is freezing cold due to the door constantly being opened. The restaurant offered up no information to anyone. They made no effort to inform us of what was happening or why they were so backed up. They made no effort to make those waiting even remotely more comfortable. Finally, at 9:30pm we gave up and left. We waiting 1 hour and 15 minutes to be seated for a reservation we had made WEEKS in advance and was never seated. We have. been going to Franks's for years but we will never be back. Not only did you create a very unsafe environment with the number of people squeezed into the entryway you absolutely ruined a Valentines Day evening that should have been great for my wife and myself.
   

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6. B

   Brandon

   New York City2 reviews

   2.0

   Dined on February 15, 2025

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 4

   This is by far the worst service I have ever had in a restaurant. On Valentines Day the restaurant somehow managed to severely overbook and took an hour and a half to seat us after I made a reservation three weeks in advance. People who came far after us got seated due to knowing staff. Then we finally get to sit down and the staff completely forgets our order and once they overhear we are unhappy everyone who came in after us has been served AND left before we got our food, they stopped coming to our section. It took us another hour just to get two steaks. Used to love this place but clearly is a disorganized mess now do not recommend for the price.
   

   Frank's Steaks - Rockville CentreResponded on February 22, 2025

   We are deeply sorry for the experience you had on Valentine’s Day. The situation you described is far from the standard we aim to uphold, and we take full responsibility for the lack of attention to your order and wait time. We’re grateful that you’ve been a loyal guest in the past, and we truly value your feedback. Please know that we are addressing this with our team to ensure that these issues do not happen again in the future. We’d love the opportunity to make things right, so please reach out to us directly if you'd be open to giving us another chance. Thank you again for bringing this to our attention, and we hope to restore your confidence in us.
   

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7. n

   norman

   New York City1 review

   5.0

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Third time dining at this restaurant.honestly my wife and I one of our favorite restaurants to eat. Came here for our anniversary last year. Will definitely be back.
   

   Frank's Steaks - Rockville CentreResponded on February 22, 2025

   Thank you so much for your continued support! We’re honored that you and your wife consider us one of your favorite places to dine, and can’t wait to welcome you both back again. We look forward to making your next visit just as memorable.
   

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8. G

   Gennaro

   New York State1 review

   1.0

   Dined on February 15, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   Expect to wait at least 2 hours past your reservation time
   

   Frank's Steaks - Rockville CentreResponded on February 22, 2025

   Thank you for your feedback. We sincerely apologize for the extended wait time you experienced. We understand how frustrating it can be, especially when you’ve made a reservation. We’re working hard to improve our seating process to minimize delays during busy times, and your comments will help us better manage this in the future. We truly appreciate your patience and hope to have the opportunity to serve you again under better circumstances.
   

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9. h

   heather

   New York City12 reviews

   5.0

   Dined on February 13, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a nice experience and the food and service outstanding.
   

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10. M

    Marina

    New York City1 review

    5.0

    Dined on February 9, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Delicious food, great ambiance and wonderful service. We thoroughly enjoyed our dinner.
    

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