Hard Rock Cafe - Washington, DC

Review summary

1. J

   Jennifer

   Washington DC

   6 reviews

   1.0

   6 reviews

   Dined 7 days ago

   1. Overall 1
   2. Food 2
   3. Service 3
   4. Ambience 1

   UPDATE: Following my initial review, Hard Rock immediately reached out to apologize for our experience and make things right. I look forward to giving the restaurant another chance with a hopefully improved experience. If nothing else, the level of customer service provided in having management personally reach out to rectify a less-than-stellar experience went a long way in my book. Unfortunately not impressed with this restaurant or the dining experience at all. Hard Rock Cafe was identified as a “partner restaurant” for the National Theatre and based on experiences at their other locations, our party expected something more. What we got was a grungy-feeling restaurant, tables that were jammed in (but empty), and mediocre food.
   

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2. S

   Stacy

   Washington DC

   2 reviews

   4.0

   2 reviews

   Dined on November 9, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   I had a big party and the service was great. I ordered a flat bread and a bowl with salmon. The margarita flat bread was larger than I expected and was really delicious. I tasted the bowl but brought it home because I was full. The rest of the party enjoyed their food as well. They ordered ribs, fries, nachos, burgers and the Messi chicken sandwich, and salmon. Looking forward to going back.
   

   Hard Rock Cafe - Washington, DCResponded 7 days ago

   Stacy, thank you so much for such a thoughtful and detailed review of the menu items you ordered. We are so happy that you enjoyed the food so much! We appreciate your time and business and we look forward to hosting you for another meal! -Angela Thomas, Assistant General Manager
   

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3. K

   Kimberley

   Washington DC

   3 reviews

   5.0

   3 reviews

   Dined on November 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We went to celebrate three birthdays. 9 women and a 7 month old. The service was fabulous and we had an amazing time! Get the Unity Card. I have had one for a year and you get points and discounts. Wear your pins, shirts , hats and get special treatment!
   

   Hard Rock Cafe - Washington, DCResponded on November 12, 2024

   Kimberley! I remember your table! Thank you so much for choosing us to have MULTIPLE Birthday Meals with. I am so happy that you had such a great time! We hope to see you all again soon! Keep Rockin! -Angela Thomas, Assistant General Manager
   

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4. N

   Narda

   Washington DC

   1 review

   1.0

   1 review

   Dined on November 9, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Our experience was really bad, the server took too much time to bring our plates and there were just 2/3 Tables in all the restaurant so it was not crowded to take too much time in our orders. I made the reservation and I indicated that was a bday celebration and the server told me that all the personal were gone to celebrate singing a bday so just gave me an ice cream. Poor quality of food and drinks and service.
   

   Hard Rock Cafe - Washington, DCResponded on November 12, 2024

   Narda, I am very sorry to hear about the experience you had with us that the cafe. If you would like to discuss specifics you can reach me through the email link on our website. I hope to hear from you. -Angela Thomas, Assistant General Manager
   

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5. OT

   OpenTable Diner

   Seattle

   2 reviews

   4.0

   2 reviews

   Dined on November 3, 2024

   1. Overall 4
   2. Food 2
   3. Service 5
   4. Ambience 3

   Our server Marty was great. I ordered the salmon and when it came out my green beans and mashed potatoes were cold. My salmon was perfect temp. Prices are steep, but normal for DC. I do recommend this place. My daughter is really into music and absolutely loved it there. She took so many pictures of all the things they had there. I sure do miss the hard rock in Seattle!
   

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   Hard Rock Cafe - Washington, DCResponded on November 4, 2024

   Hi there! Thank you so much for stopping in and having a meal with us. We are thrilled Marty showed your family a great time, and I truly hope we got you some new mashed potatoes and green beans! On a side note, I was extremely sad when they closed the Seattle location, as I am close to one of their veteran bartenders. There were some great Hard Rockers in that cafe. Also, I am so glad you took a tour of our second floor and saw all of the amazing memorabilia we have on showcase, as a lot of our guest don't check it out. I hope you enjoyed your stay and DC and please come back and see us again the next time you are in the area! -Angela Thomas, Assistant General Manager
   

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6. T

   Tara

   Phoenix

   2 reviews

   3.0

   2 reviews

   Dined on October 13, 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   We ordered steaks and 3 of our orders came out over cooked. They were great about sending another steak but the wait was long.
   

   Hard Rock Cafe - Washington, DCResponded on October 14, 2024

   Hi Tara, thank you for the feedback. I'm sorry we didn't get it right the first time, but thank you for giving us the opportunity to make it right. I know waiting for a recook at a restaurant makes time crawl, so I completely understand the frustration. If you would like to give us a second chance, please email me through the link on our website so I can set something up. Hope to hear from you! -Angela Thomas, Assistant General Manager
   

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7. C

   Carver

   Toronto

   1 review

   2.0

   1 review

   Dined on October 13, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Took 20 minutes to get our first drink. Waitress was friendly and overworked. Taking so long was not her fault at all. There was some heavy metal teen bands playing at supper hour could not even hear uours lf think let alone talk to one another. The food was warm
   

   Hard Rock Cafe - Washington, DCResponded on October 14, 2024

   Hi Carver, I very much apologize for the experience you had while dining yesterday. School of Rock is a national partnership that we have with schools for music education and music therapy. I understand that it's not everyone's cup of tea, and those kids are talented and LOUD. It is listed on our website when they will be performing, so I am sorry that it wasn't noted when you made your reservation. I would like the chance to make this up to you, so if you would like to respond privately with your email so I can reach out, please do so, or you can email the link on our website in attention to me. I hope to hear from you. -Angela Thomas, Assistant General Manager
   

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8. L

   Laurie

   Washington DC

   3 reviews

   3.0

   3 reviews

   Dined on October 12, 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 2

   Our server Charmaine was excellent and got us in and out quickly when we told her we had theatre tickets. Inside was extremely loud so we asked to sit outside. Bar was backed up so food came before drinks. They were slammed with large parties. The managers and staff were all working extra hard.
   

   Hard Rock Cafe - Washington, DCResponded on October 14, 2024

   Laurie, thank you for your feedback. Just like the weather, sometimes you can't predict the volume of business you are going to receive. We appreciate your thoughtfulness and understanding that everyone was working as hard as they could, but we hope you will come back and give us another chance so we can execute and experience for you that we can be proud of. Please reach out if you choose to visit us again. -Angela Thomas, Assistant General Manager
   

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9. C

   Chelsey

   Washington DC

   1 review

   1.0

   1 review

   Dined on October 12, 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   Our waitress had poor customer service. She took our order, came back with drinks, then it was 20 minutes before she came back to ask if we were “all set” even though we still hadn’t received our food, without telling us how much longer it would be. She asked what was wanted on the burger, she was told no cheese, the burger still came out with cheese. We couldn’t ask her to fix it however, because she did not come back again for the duration of our visit. We had to ask another server for our check, because we waited an additional 15 minutes after telling her we wanted our check without her returning. Then, once we had the check and were ready to pay, we waited an additional 20 minutes before finding someone else to pay our tab, because again she had not come back.
   

   Hard Rock Cafe - Washington, DCResponded on October 14, 2024

   Hi Chelsey, it looks like we dropped the ball in every possible way during your visit to the cafe. I want to completely apologize and would like to host you again to make up for our shortcomings. If you could please respond privately with if you would be willing to let us accommodate you again, I will reach out to the info listed on your reservation. I truly hope to hear from you. -Angela Thomas, Assistant General Manager
   

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10. E

    Elizabeth

    Cincinnati

    2 reviews

    5.0

    2 reviews

    Dined on October 11, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Live music and great food, great drinks, appetizers, and desserts. Our server was great as well.
    

    Hard Rock Cafe - Washington, DCResponded on October 14, 2024

    Elizabeth, thank you so much for the 5 Star Rating. We are so happy you had a great experience through and through and we hope to see you again in the future! You Rock! -Angela Thomas, Assistant General Manager
    

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