Hart House Restaurant

Review summary

1. R

   Rosemary

   Vancouver

   7 reviews

   5.0

   7 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always excellent service, ambiance and food. Favourite place for fine dining
   

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2. L

   Liz

   Vancouver

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   All guests enjoyed their meals. My seafood pot pie was delicious, though I think there was cod, not halibut, in my dish as it tasted a bit fishy. At $32 it should have been amazing. Sam our server was very polite and attentive, though the restaurant wasn't busy an lunch time. I thought a 6 oz glass of wine was a bit pricey.
   

   Hart House RestaurantResponded 1 day ago

   Hi Liz, Thank you for your feedback! We’re thrilled to hear that all your guests enjoyed their meals and that you found the Seafood Pot Pie delicious. However, we’re sorry to hear that it didn’t meet your expectations entirely. Our commitment is to provide the best quality ingredients, and we will certainly review your comments regarding the fish. We’re also glad to hear that Sam took great care of you with polite and attentive service. As for the wine, we strive to offer a selection that balances quality and value, but we’ll take your input into consideration as we continue to refine our offerings. We truly appreciate your visit and your valuable insights, and we hope to welcome you back for another memorable experience. Thank you again for taking the time to share your thoughts!
   

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3. S

   Shane

   Portland

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The Hart House is a gem of Burnaby. The service staff is friendly and welcoming. The food is so good. Great value considering chains charge the same for less craft and quality. The location is special with fireplaces and private rooms. Always a great time.
   

   Hart House RestaurantResponded 1 day ago

   Hi Shane, Thank you so much for your review! Erkan
   

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4. W

   Wendy

   Vancouver

   5 reviews

   vip
   2.0

   5 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 4

   The restaurant seems to be struggling and I regret choosing it as a place to celebrate a birthday on my elderly father’s dime. The ambience is much the same - we hadn’t been there for about a year. However, our past ability to count on Harthouse for a reliable, higher-end meal that never disappoints has clearly passed. My husband made the best menu choice. He ordered from the set menu and tells me that overall he enjoyed the prawn salad and steelhead main course that he selected. Strangely though, the prawn salad was massive and it offered a sharp contrast to the scallop starter that my Dad and I ordered. The $28 starter (steep in my books) consisted of (3) small scallops supposedly nestled in a bed of lobster bisque. If I were a “Chopped” judge, I’d say that I didn’t pick up on the lobster at all!! The plate looked very spare otherwise with (3) tiny potatoes and some pea shoots. I was left feeling more hungry than when I started and thankfully I could raid my husband’s salad for extra prawns. Our server had offered us bread for the table when we ordered and even though I noticed there was a charge for it (that she didn’t mention), I was glad to know after the starter that it would be arriving soon. Little did I know that we would get (5) tiny slices of baguette and we’d need to arm wrestle for the 5th piece because there were three of us at the table. And that, combined with the extended wait for our main courses left me frustrated. There was an apology from the kitchen… but ok, maybe bring us more bread?! Apparently the otherwise near empty dining room, with just two tables occupied, was too much for the kitchen because of a private event dinner for about 20-30 people in an adjacent room. When our main courses arrived, my halibut on its own was a nice serving of fish. Unfortunately, the flavours that accompanied it were strange and not appetizing - it could have been the lobster bisque sauce (sans lobster) with capers and celery tossed in.
   

   Hart House RestaurantResponded 1 day ago

   Thank you for taking the time to share your detailed feedback. We truly appreciate your loyalty to Hart House over the years and are sorry to hear that your recent experience didn’t meet your expectations, especially for such a special occasion. We sincerely apologize for the extended wait and understand how frustrating it must have been. While a private event did place added pressure on the kitchen, it’s our responsibility to ensure every guest receives timely service, and we fell short. Regarding the dishes, we’d like to clarify some details for accuracy. The halibut is served with beurre meunière, Parisian gnocchi, and Swiss chard, rather than a lobster bisque-based sauce. Thank you again for bringing these issues to our attention. Your feedback helps us grow and improve. Erkan Esgin
   

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5. V

   Vince

   Vancouver

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Regular visitor here and we always enjoy the service and the specials. Great food and a beautiful location. See you again soon!
   

   Hart House RestaurantResponded 1 day ago

   Hi Vince, Thank you so much for the wonderful review. Always great to have you and your guest! Erkan
   

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6. E

   Eugenia

   Vancouver

   1 review

   4.0

   1 review

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   I have been a client at the Hart House restaurant for many years and I have never been disappointed there. This is my restaurant of choice in Burnaby for special occasions, or just have an enjoyable meal with friends and/or family.
   

   Hart House RestaurantResponded 1 day ago

   Hi Eugenia, Thank you so much for your review! We love having you. Erkan
   

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7. M

   Mary Ann

   San Francisco

   26 reviews

   vip
   5.0

   26 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fabulous! Superb food, cocktails and service. Thank you!
   

   Hart House RestaurantResponded 1 day ago

   Hi Mary Ann, Thank you so much for the great review! Erkan
   

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8. J

   Juanita

   Vancouver

   8 reviews

   5.0

   8 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We got the best table view (table #2). First time for me to visit even though I live close by. It’s a perfect place to have a brunch with an old friend as we can enjoy everything (ambience, food, service). Good service by Nur and the team. Good value too. Will visit again soon.
   

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   Hart House RestaurantResponded 1 day ago

   Dear Juanita, Thank you so much for your lovely review! I will be sure to share with the team. Erkan
   

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9. B

   Biswadeep

   Vancouver

   2 reviews

   4.0

   2 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   An amazing place to celebrate special events. The food is exceptional. I was a bit quiet, i.e. there was no background music especially with the festive season coming along. I mean not loud music but some gentle background instrumentals. gentle music always stimulates the overall abmience
   

   Hart House RestaurantResponded 1 day ago

   Dear Biswadeep, Thank you for your review and suggestion regarding background music. We typically have music playing, but it seems that on this particular day, we may not have paid enough attention to the volume. We sincerely apologize for this oversight. We’re very glad to hear that you enjoyed your overall experience, and we hope to have the pleasure of welcoming you back in the future Erkan
   

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10. M

    Michael

    Vancouver

    2 reviews

    5.0

    2 reviews

    Dined on November 21, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Interesting menu choices. All well prepared and very nicely served by pleasant staff.
    

    Hart House RestaurantResponded 1 day ago

    Hi Michael, Thank you so much for the great review! Erkan
    

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