Hawksmoor Seven Dials

Review summary

1. R

   Ron

   VIP

   Dallas

   4 reviews

   1.0

   4 reviews

   Dined today

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 3

   I regret to say that our recent visit to Hawksmoor Seven Dials was one of the most disappointing dining experiences we’ve had, primarily due to the poor service. We arrived for our 4 PM reservation, booked weeks in advance for a milestone birthday celebration. Immediately after being seated, we were informed we needed to order food right away because the kitchen was about to close. This was surprising and frustrating, as our reservation confirmation stated we would have the table for two hours. When we asked for clarification, we were vaguely told it was for special reasons, but no further explanation was provided. After placing our food order, we had to flag down the waitress to order drinks, as she didn’t seem attentive or concerned. Once our food arrived, our waitress disappeared entirely, and a new server took over without notice. When we asked where our original waitress had gone, the new waitress informed us her shift had ended. Strangely, we later saw our first waitress in the restroom chatting with a friend and walking around the dining area, blatantly ignoring our table and failing to acknowledge us at all. This poor service was especially upsetting because we had high hopes for this dinner and had been looking forward to celebrating such a special occasion. While the restaurant did compensate us for our side dishes and dessert after we shared our concerns, the gesture didn’t fully make up for the disheartening experience. To the restaurant’s credit, the food was exceptional—easily the highlight of the evening. However, the disorganized and dismissive service completely overshadowed the quality of the meal. It’s a shame because this could have been a memorable celebration for all the right reasons. Instead, we left feeling disappointed and undervalued as customers. Hawksmoor Seven Dials has a stellar reputation, but based on this experience, I would hesitate to recommend it for a special occasion unless serious improvements are made to theirservice.
   

   Is this helpful?

   Report
2. R

   Robert

   London

   1 review

   2.0

   1 review

   Dined today

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   Booked Hawksmoor, as I had seen positive reviews and wanted to celebrate my partner’s birthday with a Sunday Roast. After arriving at the venue (early), my partners birthday was acknowledged but informed that table was not yet ready. Proceeded to wait at the bar, but no menus/water offered. Felt like we’d been forgotten about, before a waiter realised that we were waiting for a table. After being shown to our table, our waiter Gabor failed to show any personality and went through the motions to take our order. We weren’t even asked about allergies. Food was average at best and despite other nearby tables celebrating birthdays, there was no further acknowledgment of our own celebration. By the end we disputed paying the discretionary service charge but begrudgingly paid it. Again it felt as though we had been forgotten when no staff enquired after our experience at the restaurant. Would seriously question whether we would choose to visit Hawksmoor again. A disappointing experience for what was meant to be a special occasion.
   

   Is this helpful?

   Report
3. A

   Alan

   Buckinghamshire

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Enjoyed a great cocktail before dinner, food and service were excellent 5 star.
   

   Is this helpful?

   Report
4. G

   George

   Newcastle

   2 reviews

   3.0

   2 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 4

   Amazing, staff, restaurant staff etc. Sadly the steak wasnt as good as expected.
   

   Is this helpful?

   Report
5. L

   Leena

   VIP

   London

   178 reviews

   5.0

   178 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   One of the best Hawksmoor meals we’ve had, great crispy hot chips, and the rump steak was superb especially if butterflied and recommend eating with the Hawksmoor gravy!
   

   Is this helpful?

   Report
6. D

   Darius

   London

   2 reviews

   4.0

   2 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   The price and atmosphere were both good. However, the meat was a bit overcooked on the outside, leaving behind charcoal remnants. Despite this, the overall value for the price was good. I would have preferred larger portions.
   

   Is this helpful?

   Report
7. M

   Micheal

   London

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 1

   The food was 10/10. However, we saw 3 mice running through the restaurant. We brought it up with the staff who directed us to a manager. The manager smiled and said ‘We have been told this by other customers too. this is London, there is mice everywhere’
   

   Is this helpful?

   Report
8. A

   Amanda

   VIP

   London

   5 reviews

   5.0

   5 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and service we have been to Hawksmoor many times, this time everything was cooked perfect. Very welcoming would recommend and come back.
   

   Is this helpful?

   Report
9. N

   Neill

   London

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a pleasure. The Hawksmoor never disappoints in terms of both service and food. The best steak in London by far.
   

   Is this helpful?

   Report
10. n

    noor

    London

    1 review

    5.0

    1 review

    Dined 3 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Perfect!!! Food was amazing as usual. So so good!
    

    Is this helpful?

    Report