Hermitage Rd Bar & Restaurant

Review summary

1. S

   Shazia

   Hertfordshire

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Works Christmas party we thought we had the best seats in the house! Great vibe good service delicious menu. Manger is on point. Our servers were charming and professional. Music and DJ perfect thanks
   

   Is this helpful?

   Report
2. E

   Emma

   London

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Couldn’t have asked for more. Staff very attentive and great for food allergies and helping with pram/high chair for toddler. Food very very good, we all had different meals and all great. Excellent atmosphere. Not rushed off table. Great evening out!
   

   Is this helpful?

   Report
3. D

   Dave

   Cambridge

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   I have loved coming here for some years - it has always been fun with fab food at the centre. It was a lot more noisy than ever so we may come back when less
   

   Is this helpful?

   Report
4. M

   Megan

   London

   4 reviews

   3.0

   4 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 4

   Food was amazing as always but service was slow and delayed our evening.
   

   Is this helpful?

   Report
5. L

   Lesley

   London

   4 reviews

   3.0

   4 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Overpriced and food was underwhelming. Service was average. I’d booked a table with email confirmation but they didn’t have my booking on the system.
   

   Is this helpful?

   Report
6. Z

   Zoë

   Hertfordshire

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Staff were lovely, food was incredible, made the occasion very special, will be back
   

   • 
   • 

   Is this helpful?

   Report
7. g

   gayle

   Hertfordshire

   1 review

   4.0

   1 review

   Dined on December 15, 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   A general lack of communication throughout the team. We arrived, were seated and ordered our drinks and food. Our waitress was lovely and the atmosphere pleasant. This is where things started to go a bit wrong. We ordered some bread and olives to start and a roast for main course. Our starters arrived before our drinks order, however it was not what we ordered, our waitress removed the order only to be presented five minutes later with the same food. After a while of waiting our drinks finally arrived followed by the olives, still no bread. our mains arrived before we had even started the starters and as a result we ended up just sending the starters back. The roast pork was good but not as good as previous visits, it was a tad dry and the crackling didn’t crackle. We had our desert and were rushed into paying the bill. I would have loved our drinks to have arrived promptly, the correct starter to have arrived and been given time to eat it and the pork to be a little better cooked. Generally good, made better as it was our family Christmas get together so the gags where rolling but honestly, the team need to work together better and not rush orders through just to make more money.
   

   Is this helpful?

   Report
8. C

   Claire

   Hertfordshire

   3 reviews

   4.0

   3 reviews

   Dined on December 14, 2024

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 3

   We booked brunch, the restaurant was very quiet. We had to go looking for staff to order more coffees The food was average
   

   Is this helpful?

   Report
9. A

   Abby

   Hertfordshire

   1 review

   5.0

   1 review

   Dined on December 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was my 21st birthday and i ordered the flat iron steak - it was absolutely divine, cooked perfectly. I also got a scoop of ice cream with a candle in on the house! I always love coming here, it feels so sophisticated and classy but laid back at the same time. Every time i visit the Hermitage i have an amazing time. Prices were reasonable considering the quality.
   

   • 

   Is this helpful?

   Report
10. H

    Hilary

    VIP

    Hertfordshire

    11 reviews

    3.0

    11 reviews

    Dined on December 8, 2024

    1. Overall 3
    2. Food 3
    3. Service 2
    4. Ambience 3

    Left hanging at front desk when arrived. Had to ask twice for water. Wine ordered had to be requested again and arrived as one main finished and other nearly finished! Staffing seemed to be an issue and no front of bar staff to deliver orders. Waitress apologised twice and said had forgotten water and then the wine ordered. Attention to detail a bit lacking on this occasion and we frequent lots of ACI venues in this area and north Norfolk, definitely not the norm we are used to.
    

    Is this helpful?

    Report