Hy's Steak House - Waikiki

Review summary

1. K

   Kentaro

   New York City

   5 reviews

   1.0

   5 reviews

   Dined today

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I made a reservation a month in advance, but on the day I was shown to the cash register at the back of the room. Moreover, because it was at the back of the restaurant, it was the worst seat in the house for mosquitoes and insects. I asked the receptionist, Luis, if we could move our seats, and he replied that we had already started eating and that it would be a nuisance to our companions, so we would not move our seats, but if there were seats available, why not show us from the beginning?I asked him why he didn't show me to my seat from the beginning if it was already taken. Luis, you are not allowed. And the steaks are not as good as Wolfgang's and Ruth's Chris. Lastly, when I ate my dessert, the spoon was chipped and cut my mouth. I told them and the manager came and apologized and asked me to leave my name and contact information before leaving. But when I got out of my seat and in front of the exit, no one came to apologize or ask for my contact information. I went out of my way to call the manager and ask what was going on and was told to write down the details on the complaint format for employees. Why do I have to write it down before I leave? You guys know what happened, right? Why didn't they come back to apologize at the end? Is it because we are Japanese? I am a local living in Hawaii. I will never recommend you to anyone around me in the future. I am even more disappointed when I heard that the parent company is a Japanese company. 1ヶ月前から予約したのに、当日案内されたのは１番奥のレジの前。しかも店の奥のため、蚊や虫が集まる最悪の席。日本人の名前で予約したからであろうが、我慢できずにレセプションのルイスに尋ねると、席を移動するかと聞いてくるので、すでに食事を始めてるし、同行者に迷惑がかかるので移動はしないが、なぜ席が空いているならば最初から案内しないかと聞いたら、返事もせず適当にあしらわれた。ルイス、お前は許さない。 そしてステーキもウルフギャングとルースズクリスより味は劣る。 最後にデザートを食べたら、スプーンが欠けていて口を切った。それを伝えたらマネージャーが来て謝罪し、帰る前に名前と連絡先を残してくださいと言われた。 しかし席を立って出口の前でも誰も謝罪に来ないし連絡先も聞かない。わざわざこちらから、マネージャーを呼んでどうなっているのか聞いたら社員用のクレームフォーマットに詳細を書くように言われた。帰る前になぜ私が書かないといけないのか？何があったかはお前らが分かってるだろう？なぜ最後に謝罪しに来ないのか？私達が日本人だからか？私はハワイに住むローカルです。今後は絶対に周りの人には勧めない。親会社は日本の会社だと聞いたら、さらに残念で仕方がない。
   

   Is this helpful?

   Report
2. K

   Karen

   VIP

   Hawaii

   6 reviews

   5.0

   6 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always impressed with their attention to their patrons, not just the servers, but entire team. Service is meticulous. Food is great. Worth the price for a special occasion.
   

   Is this helpful?

   Report
3. n

   nina

   VIP

   Phoenix

   167 reviews

   5.0

   167 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent experience, food delicious, service great. We were so delighted with our experience and the atmosphere, we’re going back tonight!
   

   Is this helpful?

   Report
4. S

   Steven

   VIP

   Hawaii

   6 reviews

   4.0

   6 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   I would not return here for my birthday however the restaurant was fantastic. I love the ambience the service the food was excellent however we went for our birthday and instead of a small piece of ice cream or something they gave us a picture from the waiter who was not a good photographer. How can you expect a waiter to be a photographer? This is not a place I would visit every year for my birthday however if I want to wine and dine with wealthy people and have the finest food I will eat here.
   

   Hy's Steak House - WaikikiResponded 1 day ago

   Aloha Steven, Your feedback is truly appreciated! We apologize for not meeting your expectations during your visit. Please know that we take your feedback seriously and will work hard to address the issues you've raised.
   

   Is this helpful?

   Report
5. A

   Allan

   VIP

   Las Vegas

   75 reviews

   5.0

   75 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great steak, great atmosphere, friendly staff. What more could you ask for? If you’re a couple, ask for table 91.
   

   Hy's Steak House - WaikikiResponded 2 days ago

   Aloha Allan, We appreciate your kind words about our friendly staff and we're glad they contributed positively to your overall experience. We look forward to welcoming you back soon.
   

   Is this helpful?

   Report
6. A

   Art

   Las Vegas

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food!!! INCREDIBLE service, Desmond our Waiter is a PRO👍🏼👍🏼👍🏼⭐️⭐️⭐️⭐️⭐️
   

   Hy's Steak House - WaikikiResponded 4 days ago

   Aloha Art, We're grateful for your five-star review! It means the world to us that you had a memorable dining experience at our establishment.
   

   Is this helpful?

   Report
7. J

   Jonathan

   VIP

   Hawaii

   16 reviews

   5.0

   16 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We had a wonderful experience 🙌🏼. Recommend this place for special occasions . Food and service was excellent and loved the subtle changes in the main dining area👏🏽.
   

   Is this helpful?

   Report
8. M

   Maiko

   Hokkaido

   3 reviews

   5.0

   3 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   ハワイで1番好きなステーキレストランです。今回はバースデーパーティーで使用させていただきました。いつ行ってもサービスも味も最高です。
   

   Hy's Steak House - WaikikiResponded 4 days ago

   Aloha Maiko, Your kind words have brought smiles to our faces! We're delighted that you enjoyed our food and service.
   

   Is this helpful?

   Report
9. OT

   OpenTable Diner

   Orange County

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Eating in the bar area? Very Good value. Quality of food? Excellant. Service the same Excellant. Cool vibe place that's been there almost 50 yrs.
   

   Is this helpful?

   Report
10. J

    Josh Jordan

    Nashville

    1 review

    1.0

    1 review

    Dined 7 days ago

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    Crying kids constantly on my honeymoon date night not very good for couples after getting married
    

    Hy's Steak House - WaikikiResponded 6 days ago

    We're truly sorry to hear about your experience. We apologize for any inconvenience this may have caused. We appreciate your feedback and will certainly use it to improve our service moving forward.
    

    Is this helpful?

    Report