Jack Binion's Steakhouse - Horseshoe Hammond

Review summary

1. b

   beverly

   Chicago

   5 reviews

   3.0

   5 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   when sending food back that order should be in front of all other orders
   

   Jack Binion's Steakhouse - Horseshoe HammondResponded 4 days ago

   Thank you Beverly for taking the time to leave a review, your feedback has been shared with the Jack Binion's Management Team. We hope to welcome you again soon.
   

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2. T

   Thomas

   Chicago

   9 reviews

   5.0

   9 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   The service was very cordial and welcoming. The food was served hot and was cooked to order. We had the calamari to start. It was crispy and not chewy. Tasted really good. We had the ribeye, pork shank, asparagus and creamed corn. The pork shank was served with mashEd potatoes and sautéed kale. I am not a fan of kale, but this was very tender and tasty. Every dish was cooked to perfection. The portions are large and can be shared.
   

   Jack Binion's Steakhouse - Horseshoe HammondResponded 4 days ago

   Thank you Thomas for taking the time to leave us a review! We appreciate the positive feedback and it has been shared with the team. We hope to welcome you again soon!
   

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3. J

   Joseph

   Jacksonville

   9 reviews

   5.0

   9 reviews

   Dined on December 6, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Good food and excellent service - the lobster was awesome and the fries were incredible !
   

   Jack Binion's Steakhouse - Horseshoe HammondResponded 4 days ago

   Thank you Joseph for taking the time to leave a review! We appreciate the positive feedback, and we've shared it with the team! We hope to welcome you again soon!
   

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4. a

   andrew

   Chicago

   1 review

   1.0

   1 review

   Dined on December 1, 2024

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 1

   didn't even have wine glasses to serve wine, ended up some dessert glasses were used - not acceptable. staff has little knowledge of meaning of dryness vs fruitiness of a red wine - staff's suggestion was terrible.
   

   Jack Binion's Steakhouse - Horseshoe HammondResponded on December 4, 2024

   Thank you Andrew for taking the time to leave us a review. We are disappointed to see your visit was not what you expected. Your feedback has been shared with the Jack Binion's Management Team. We hope we get the opportunity to welcome you again.
   

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5. M

   Michele

   Las Vegas

   10 reviews

   5.0

   10 reviews

   Dined on December 1, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Thank you Dawn, Abraham and Michelle for another great dining experience. We look forward to seeing all you as much as the food!
   

   Jack Binion's Steakhouse - Horseshoe HammondResponded 4 days ago

   Thank you Michele for taking the time to leave a review! Dawn, Abraham & Michelle are Rockstar's and we've shared your feedback with the Jack Binion's Management Team! We hope to welcome you again soon.
   

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6. J

   Jim

   Las Vegas

   3 reviews

   5.0

   3 reviews

   Dined on November 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server Doris was spot on with everything. Michele and Dawn at the front greeted us with a smile and promptly sat us. We love the food here. Steaks done perfectly! We knew it was a concert night and they get very busy, they still do their best at checking on the table getting the orders correct. Sit back relax and have no worries they have it all under control! Quality food and service. If you want something super fast eat downstairs at the grill or pizza place.
   

   Jack Binion's Steakhouse - Horseshoe HammondResponded on December 2, 2024

   Thank you Jim for taking the time to leave us a wonderful review, we appreciate the kind words! Your comments have been shared with the Jack Binion's team. We hope to welcome you again soon!
   

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7. S

   SADE

   Chicago

   3 reviews

   1.0

   3 reviews

   Dined on November 17, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Waited 45 minutes for our food and was told it would take another 15 minutes for the food to come. We called a manager over and told him we didn’t want the food, he was pretty rude about our request. The restaurant wasn’t even busy, this is a DON’T GO TO RESTAURANT!!!!
   

   Jack Binion's Steakhouse - Horseshoe HammondResponded on December 2, 2024

   Thank you Sade for taking the time to leave us feedback, it has been shared with the Jack Binion's team. We apologize that we did not deliver a five star experience. We hope we get the opportunity to welcome you again.
   

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8. M

   Melissa

   Chicago

   1 review

   4.0

   1 review

   Dined on November 17, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   The food was delicious. But it took over an hour to get our food after we ordered. My husband's hamburger and fries were barely warm. We didn't want to send it back because we were hungry after waiting so long.
   

   Jack Binion's Steakhouse - Horseshoe HammondResponded on December 2, 2024

   Thank you Melissa for taking the time to leave us a review and for the feedback. Your comments have been shared with the Jack Binion's Management team. We hope that we do get the opportunity to welcome you back and we are able to provide a better experience.
   

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9. T

   Timothy

   VIP

   Indiana

   3 reviews

   1.0

   3 reviews

   Dined on November 3, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   The service was horrible. The wait staff was so inefficient. Our waitress took our order and basically disappeared until it was time for the check. We had to repeatedly ask others for a coke that was ordered with our meal, steak knives and sour cream. We didn’t get water refills until we were finished eating. My husband’s salad was given to another table and when they brought another one it was wrong We will not be going back
   

   Jack Binion's Steakhouse - Horseshoe HammondResponded on December 2, 2024

   Hello Timothy, thank you for your feedback. If not already a member of the Jack Binion's management team will be reaching out.
   

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10. M

    Michele

    Las Vegas

    10 reviews

    5.0

    10 reviews

    Dined on November 3, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    What a smooth operation and on a show night! The re was a large crowd for the show. Everyone was pitching in to give their guests a great experience. Even with the volume Dawn, Abraham and Michelle still took the time to say hello and deliver yet another awesome night for us! Great job!!
    

    Jack Binion's Steakhouse - Horseshoe HammondResponded on December 2, 2024

    Thank you Michele for taking the time to leave us a 5 star review! Your feedback about Dawn, Abraham and Michelle has been shared with the Jack Binion's Management team! We hope to welcome you again soon!
    

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