Juniper Restaurant in the Vail Valley

Review summary

1. R

   Renee

   San Diego6 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful dining experience as usual. Food was delicious and service was exceptional. One of our favorite places to dine at when in the area.
   

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2. D

   David

   Atlanta1 review

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We have had dinner at Juniper's multiple times and every time the food has been exceptional!
   

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3. L

   Lloyd VIP

   Naples31 reviews

   2.0

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   I called to cancel our reservation at Juniper (after their “24-hour deadline”) for a party of 5, due to a child that was coughing as explained to the owner Doug. Without any apologies, he told me that he’s still going to charge my card “if he couldn’t rebook the table” - but would issue a restaurant gift card to be used at a later date. My credit card was charged the $250 - though it’s hard to believe he didn’t rebook the table - it’s season in the ski areas and the restaurants are packed. He likely just uses the “if I can’t rebook” as a standard line and uses his policy as a penalty. We decided to use the $250 gift card the very next night (now a party of 3) while still in town (restaurant was packed), and he presented the card upon checking in at the host stand. Our meal was very good - their veal scallopini was excellent. Upon receiving the check of $189, I put down the $250 gift card and told our server “the balance is for you” (32% gratuity). However, the server said that I couldn’t use the gift card for the gratuity! That’s the restaurant’s “policy”. Since we were seated at the table right behind the host stand, the owner Doug overheard and came over to reiterate “no gratuity on gift card”, and he said to me “you’re going to stiff the waiter?” I replied, “no - YOU’RE going to stiff the waiter by not giving him the $60 gratuity I left for him!” What if I got the gift card as a Christmas gift - you mean if I dined at the restaurant, I’d have to pay a gratuity separately from the gift I received? Certainly not the intention of gift givers - as I’ve given restaurant gift cards myself many times. Well, I left the $250 gift card and will leave it up to owner Doug if he wants to stiff his staff. After reading many other reviews of Juniper and the nasty attitude of the owner, I guess I’m not surprised that he’d set up this scheme of “no gratuities on gift cards”, thinking that “I’m probably a tourist and will never use the $61 balance”, pocketing it for himself.
   

   Juniper Restaurant in the Vail ValleyResponded 2 days ago

   There's so much nonsense above it's not worth arguing. Even your wife said you were wrong! 😂😂 I hope you have the day you deserve!
   

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4. A

   Andrew VIP

   Denver11 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic. Food, service, drinks outstanding. Our server David was great and everything he suggested wasA+++. We will be back.
   

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5. P

   Peerchick VIP

   Denver7 reviews

   2.0

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   We had a varied experience between the 4 guests at our table. One guest enjoyed his meal, but when he ordered a 2nd drink it never came. Two guests had the chicken dish. While the taste was fine, the chicken for both diners was very dry. The 4th diner has allergies and defined them for the server…gluten (celiac), dairy and ALL grains. (Also, it was written in the notes on the Open Table reservation. It’s interesting to note in general which restaurants address those notes as you’re being seated. Juniper did not seem to have read that information. We always try to tell the manager that we appreciate that they pay attention to those details ) The guest with allergies ordered octopus as a starter and the pork dish. The server said it would be safe. The octopus was very good. The pork dish came and was served with hominy, which is a whole grain. The guest ate 2 bites and then stopped eating. When the server cleared the plates, the server did ask if he liked the meal and the guest said no. He also stated that hominy was a grain. The server did apologize, but then we were charged for the pork dish. We could have made a big deal about it, but the 4th guest prefers not to make a scene.
   

   Juniper Restaurant in the Vail ValleyResponded 4 days ago

   HI Peerchick (Sue) Sorry to read you didn't have a great experience at Juniper. We strive to make everyone happy, but sometimes we fall short. A few things: I checked your reservation folio and there is nothing regarding allergies or anything for that matter, so we had no advanced notice. We are very diligent when it comes to relaying information to staff regarding guest needs. Having said that, we approach every table with the same phrase, "is there any allergies I need to know about." Your guest did say Gluten and Celiac but didn't say grains, or at least the server didn't hear "grains". Hominy is corn, while technically a grain, doesn't have gluten, so in the future, I'd recommend that you include corn as an allergy to be safe.
   

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6. OT

   OpenTable Diner

   Dallas1 review

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful evening-Amazing apps & entrees! Dessert is a must.
   

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7. M

   Michele

   Dallas1 review

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   top notch service! I arranged a surprise engagement dinner for my daughter and the chef/owner/staff went above and beyond!
   

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8. W

   William

   New York City32 reviews

   4.0

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   Food is great but noise level makes it difficult to have a conversation.
   

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9. B

   Brian VIP

   Dallas53 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a good meal at Juniper. We like to support the locally owned restaurants. Trout and Tuna dishes were very good and prepared nicely. We have been many time and will definitely be going again.
   

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10. OT

    OpenTable Diner

    Denver4 reviews

    5.0

    Dined 7 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Our waiter was energetic, funny, knowledgeable about the menu, and personable. He timed our meal nicely and was efficient. The veal and Norwegian halibut were delicious. Delightful dinner with friends.
    

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