Kona Grill - Denver

Review summary

1. P

   Pamela

   VIP

   Denver

   194 reviews

   5.0

   194 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Really good happy hour, nice atmosphere and attentive service. Took a long time to get our beer, though; it always does ... not sure why. LOVE the appetizer meatballs. The chicken-shrimp lettuce wraps are usually always good, although this time were pretty overcooked. All-in-all a great experience.
   

   Kona Grill - DenverResponded 1 day ago

   Hey Pamela, Thank you for your kind words and for giving us a perfect rating! We're thrilled to hear that you enjoyed our happy hour and the atmosphere at Kona Grill - Denver. We're sorry to hear that the chicken-shrimp lettuce wraps and the meatballs didn't meet your expectations this time around. We take your feedback seriously and will use it to improve. We hope to see you again soon for another great experience! Best, The Management Team
   

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2. D

   Dale

   VIP

   Denver

   266 reviews

   2.0

   266 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   We had the tomato basil bisque, which was more of a thick chunky soup not a bisque consistency. wouldn't recommend or order again. the lemongrass clam chowder was good as was the rainbow roll. the kona stir fry was alright. service was a little slow at times. the carrot cake was delicious! It wasn't as loud as its been in the past so maybe they listened to feedback and turned down the volume so it's not a blaring nightclub.
   

   Kona Grill - DenverResponded 1 day ago

   Hello Dale, Thank you for taking the time to share your feedback. We're glad to hear you enjoyed the Rainbow Roll and the Carrot Cake, but we're sorry to hear that some aspects of your experience at Kona Grill - Denver didn't meet your expectations. We're always striving to improve and your feedback is crucial in this process. We apologize for the slow service and any discomfort caused. We hope to have the opportunity to serve you again and provide a better experience. Best Regards, The Management Team
   

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3. K

   Karen

   Denver

   9 reviews

   5.0

   9 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Really great menu choices and both food and service was terrific. Highly recommend.
   

   Kona Grill - DenverResponded 1 day ago

   Thanks for the feedback, Karen! We're thrilled to hear that you enjoyed your dining experience at Kona Grill - Denver. It's fantastic to know that our menu choices and food and service met your expectations. Your high recommendation means a lot to us. We look forward to welcoming you back soon!
   

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4. L

   Leah

   Denver

   2 reviews

   1.0

   2 reviews

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   I had reservations yesterday at 6:30 PM for my birthday dinner. The waitress was trying her very best since it was her first day of orientation as she told me. But she did have to go and leave the table quite a few times to confirm questions that my party had. There was a lot of things wrong with our food and we had to send a couple things back. The food itself was very mediocre and was not worth the $700 bill. Will never dine here again
   

   Kona Grill - DenverResponded 1 day ago

   Hello Leah, We're truly sorry to hear about your recent experience at Kona Grill - Denver. We pride ourselves on our food quality and it's disappointing to hear that we didn't meet your expectations on your birthday. We sincerely apologize for the inconvenience caused by the wait staff. We're also sorry to hear that you felt our food wasn't worth the price. We appreciate your feedback and will use it to improve our service and food quality. We hope you'll consider giving us another chance to make it right. Best, The Management Team
   

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5. J

   Jeremy

   Denver

   3 reviews

   2.0

   3 reviews

   Dined on January 1, 2025

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 5

   Food was sub par. The chicken was dry. The portions and cost was crazy. $200 for two people is costly. Waiter didn’t get order right, dessert was kid size. Drinks were watered down.
   

   Kona Grill - DenverResponded 1 day ago

   Thanks for visiting us, Jeremy. We're sorry to hear that your experience at Kona Grill - Denver didn't meet your expectations. We take pride in our food and service, and we're disappointed to hear that you found our dishes to be subpar and our pricing to be high. We appreciate your feedback on our portion sizes and drink choices as we're always looking to improve. We hope you'll give us another chance to impress you in the future.
   

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6. k

   kimberly

   New York City

   6 reviews

   4.0

   6 reviews

   Dined on January 1, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Enjoyed the “Dancing Queen” drinks in the disco ball 🪩 cups!
   

   Kona Grill - DenverResponded 1 day ago

   Thanks for visiting us, Kimberly! We're thrilled to hear you enjoyed our "Dancing Queen" drinks in the disco ball cups! It's always wonderful to know when our guests enjoy our unique drinks and atmosphere. We appreciate your feedback and look forward to serving you again soon.
   

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7. B

   Brian

   Denver

   3 reviews

   4.0

   3 reviews

   Dined on January 1, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Friendly service, excellent food. Nice place for a holiday dinner.
   

   Kona Grill - DenverResponded 1 day ago

   Hello Brian, Thank you for taking the time to leave us such a wonderful review. We're thrilled to hear that you enjoyed our food and found our service to be friendly. It's always our goal to create a pleasant dining experience for our guests. We appreciate your feedback and look forward to welcoming you back to Kona Grill - Denver for another holiday dinner soon. Best regards, The Management Team
   

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8. R

   Robyn

   Denver

   4 reviews

   3.0

   4 reviews

   Dined on December 31, 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 2

   Our server was attentive and friendly and did his best to make the experience pleasant. I was surpised by how many items and supplies on the menu were unavailable - they did not have vermouth to make a manhattan, chicken lettuce wraps, sake cups or ramekins for soy sauce and wasabe with the sushi. The food was okay, not remarkable for the price. The upholstery on the chairs was stained and overall, it seemed like Kona Grill's best days were when I used to go there often, maybe 10-15 years ago.
   

   Kona Grill - DenverResponded 1 day ago

   Hi Robyn, Thank you for your feedback. We're glad our service was attentive and friendly. However, we apologize for the missing items on our menu. We value your input and will address this. We hope to serve you again soon and provide a better experience. Best, The Management Team
   

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9. F

   Fiona

   Denver

   1 review

   5.0

   1 review

   Dined on December 31, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Kona Grill was probably by far the best restaurant that I’ve visited recently! The food was absolutely delicious, with flavors exceeding our expectations. From start to finish, the service was exceptionally fast, which made our dining experience even more enjoyable. Our waitress, Dana, went above and beyond to accommodate my family and I. She was attentive, friendly, and ensured that every detail was perfect. Her professionalism and warmth truly stood out and made us feel so welcomed. The interior of Kona Grill is stunning, with a stylish and inviting atmosphere that perfectly complements the amazing food. Whether you’re there for a casual lunch or a special dinner, the ambiance is just right. I highly recommend Kona Grill to anyone looking for a fantastic dining experience with incredible food, fast service, and a wonderful team like Dana to make your visit unforgettable.
   

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   Kona Grill - DenverResponded 1 day ago

   Thanks for the feedback, Fiona! We're thrilled to hear that you enjoyed your experience at Kona Grill - Denver. It's great to know that our food exceeded your expectations and that our service met your expectations. We're especially pleased that you appreciated our team's warm and attentive service. We strive to create a welcoming and stylish atmosphere and it's wonderful to hear that you appreciated that. Your high recommendation means a lot to us! We look forward to your next visit for another unforgettable dining experience.
   

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10. B

    Brett

    San Francisco

    1 review

    2.0

    1 review

    Dined on December 30, 2024

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 2

    This place is weird. It has high end prices, but a lower end vibe. The menu is all over the place and the service is super slow. They seriously need to go back to basics and reconsider the whole set up. Can't believe they can even pay the rent at Cherry Creek Mall with all the other options available.
    

    Kona Grill - DenverResponded 1 day ago

    Hello Brett, Thank you for taking the time to share your feedback. We're sorry to hear that your experience at Kona Grill - Denver didn't meet your expectations. We take all of our customer comments seriously and will certainly take your comments about the menu, vibe, and service into consideration as we continually strive to improve our guest experience. We hope you'll give us another chance to provide you with the experience you deserve. Best, The Management Team
    

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