La Condesa

Review summary

1. B

   Brandon

   VIP

   Naples

   5 reviews

   2.0

   5 reviews

   Dined today

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 2

   Food was delicious but service was a mess. Dropped our food, three different servers not communicating to each other, not sure what was going on but very poor experience for my birthday.
   

   La CondesaResponded today

   Brandon, We are so thankful you chose to celebrate your special evening with us and it is disheartening to hear that the experience was less than stellar. We always strive to grow and continually improve the service we provide for our guests and appreciate you taking the time to aid us in reaching this goal. If you would like to share more about your visit with us and how we can improve, please do not hesitate to reach out to us! We will discuss your feedback with our team and continue to grow. We hope to host you again in the future and show you all that we strive to be! Jayce Service Manager
   

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2. C

   Christiana

   Dallas

   5 reviews

   5.0

   5 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our evening was wonderful from the service to the food. You could tell how much the staff cared about each detail and connecting with us too. The menu is beautifully crafted and you really cannot go wrong! I don’t think there was a single thing we ordered that everyone didn’t love! Fantastic!
   

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   La CondesaResponded 5 days ago

   Christiana- Thank you so much for leaving a positive review of La Condesa! We love to hear that you enjoyed all of the food and the service you received. We strive to ensure you are taken care of and have a great experience with us. We hope to host you soon at La Condesa! Erin General Manager
   

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3. P

   Patrick

   VIP

   Dallas

   2 reviews

   5.0

   2 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service and presentation. Menu choices were great!
   

   La CondesaResponded today

   Patrick, Thank you for visiting with us and especially for taking time to share your kind words about your experience with us and our team! We take great pride in curating the dishes on our menu and completely agree with you that they are great! We hope to host you again soon, and welcome you to come and enjoy our happy hour specials from 5 PM to 7 PM every Monday through Friday. Jayce Service Manager
   

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4. L

   Lindsey

   VIP

   Austin

   9 reviews

   5.0

   9 reviews

   Dined on December 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We came for brunch and the food was delicious! We had the queso flameado, carnitas, torta, and concha. We loved everything that we ordered and the tortillas made in-house are amazing! The service was awesome, and they have a new special for brunch with $4 house margaritas which is such a good deal. We’ll be back!
   

   La CondesaResponded on December 30, 2024

   Lindsey, Thank you so much for taking the time to leave us a positive review! We are thrilled to hear that you enjoyed your brunch.. We appreciate your kind words and look forward to welcoming you back to La Condesa for more delicious meals and great service. Best, Erin General Manager
   

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5. R

   Robert

   Houston

   7 reviews

   5.0

   7 reviews

   Dined on December 27, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and great cocktails. The ambiance was lovely and the service was knowledgeable, courteous, and attentive. The queso flameado with short rib mole was sumptuous and delightful. The seafood tostadas (atun and la vida vuelta) were light and delicious, perfectly balanced with piquant spice and velvety avocado. The tlacoyo is a must try. Happy hour cocktails are half price and are all excellent. We have been coming to La Condesa since it opened in 2009, the year we got married. We no longer live in Austin, but we come back to La Condesa for special occasions when we are back in town. Highly recommend.
   

   La CondesaResponded on December 28, 2024

   Hi Robert- Thank you so much for your kind words and for sharing your wonderful experience at La Condesa! We're thrilled to hear that you enjoyed the food, cocktails, and ambiance during your visit. It means the world to us that La Condesa holds a special place in your hearts, especially as a part of your anniversary traditions since 2009 We truly appreciate your loyalty and can't wait to welcome you back the next time you're in Austin. Thank you for recommending us, and here's to more special occasions at La Condesa! Cheers 🌟 Erin General Manager
   

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6. J

   Justin

   VIP

   Austin

   6 reviews

   5.0

   6 reviews

   Dined on December 27, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great happy hour deals, half off drinks and $3 tacos in the bar area
   

   La CondesaResponded on December 28, 2024

   Hi Justin- Thanks for the feedback! We're thrilled to hear that you enjoyed our happy hour deals and happy hour atmosphere. We're glad we could meet your expectations. We hope to see you again soon at La Condesa for another great experience! Best, Erin General Manager
   

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7. L

   Laura

   New York City

   66 reviews

   5.0

   66 reviews

   Dined on December 27, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server Forest was excellent and the food was delicious. My only suggestion is for the water severs to stop wasting water - they refilled all the glasses just when we were ready for our checks. Austin/central Texas is a water-short environment, so we shouldn't be wasting water, and all this water that was poured after our meal was wasted.
   

   La CondesaResponded on December 28, 2024

   Laura- Thank you for your glowing review of our food and service by Forrest - we will be sure to pass along this info to them. We appreciate your concern about water conservation. Refilling water glasses is part of our commitment to providing attentive service to all guests throughout their meal. We always want to balance excellent service and mindful practices, and your feedback helps us reflect on how we can continue improving. Thank you so much again and we hope to host you soon! Erin General Manager
   

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8. D

   Dan

   Corpus Christi

   1 review

   5.0

   1 review

   Dined on December 27, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful food and service the waiters suggestions were spot on really enjoyed the experience
   

   La CondesaResponded on December 28, 2024

   Hi Dan, We're thrilled to hear that you had a wonderful experience at La Condesa! Your kind words mean a lot to us and we're looking forward to your next visit. Best, Erin General Manager
   

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9. J

   Julia

   Nashville

   1 review

   5.0

   1 review

   Dined on December 27, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   The food quality has really improved in recent years. It was outstanding!
   

   La CondesaResponded on December 28, 2024

   Julia- Thank you so much for your kind words. We are thrilled to hear that you enjoyed the food quality at La Condesa over the years. We strive to continuously improve our dishes and service, so your feedback is much appreciated. We look forward to welcoming you back soon! Best regards, Erin General Manager
   

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10. A

    Alyssa

    San Antonio

    1 review

    2.0

    1 review

    Dined on December 22, 2024

    1. Overall 2
    2. Food 5
    3. Service 1
    4. Ambience 5

    The restaurant and food itself was very nice. I would definitely recommend the food and ambiance! I had the chilaquiles and they were a 10/10. However, our service was horrible. We walked in with a coffee cup and were asked to throw it away. We kindly asked if they can at least hold it at host stand while we eat and then we can grab it on our way out and they said no and we had to throw it away. Second, our server Riley was not in great mood and everything felt rushed, despite us being the only table. When it came time to get the bill, he didn’t even ask us how we wanted to split it (there were 4 of us) and he just slapped down the bill and walked away before we could even get a sentence out. The only option he gave us was to split the bill evenly amongst the 4 of us which was a huge mess. His attitude and the service style of the restaurant made the service not enjoyable.
    

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    La CondesaResponded on December 23, 2024

    Hi Alyssa, Thank you for your valuable feedback. It is great to hear that you enjoyed our chilaquiles and found the food and ambiance to your liking. However, we are disappointed to hear about your service experience. We strive to provide a comfortable and enjoyable dining experience for all our guests, and it is clear we fell short this time. We will definitely address this with our team to ensure it does not happen again. We invite you back to dine with us so we can provide you with the high-quality service we are known for. Please call us at 512-499-0300 should you be interested in joining us, we would happily take great care of you. We hope you give us another chance! Warm regards, Erin General Manager
    

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