Laurel Court Restaurant & Bar - Fairmont San Francisco

Review summary

1. k

   karen

   San Francisco

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   I cannot believe only 3 options for main dishes. Cheeseburger, Turkey Sandwich and Chicken Salad toast on a New Year day Only 3-4 staffs to serve the entire restaurant. but they are nice Food are cold, even its taste allright. Tables are dirty and sticky. no one is answering phone call when i was try to adjust the headcounts. I'm disappointed to come again.
   

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2. H

   Helen

   VIP

   San Francisco

   6 reviews

   2.0

   6 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 5

   Better food at the free buffet at Hampton inn, because fairmont buffet was literally empty. Empty basket with sign for pasties. Empty bowl for pancakes, only fruit available was melon. Never replaced pastries in the hour we were there. The servers are outstanding and hardworking, tracked down a croissant from room service for our child and made me a to go cup of coffee.
   

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3. A

   Anna

   San Francisco

   2 reviews

   4.0

   2 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 4

   Went there for holiday tea with my girls as holiday treat. Beautiful space and had high expectations considering it was the Fairmlnt Service was subpar for the price, as the wait staff seemed tired and possibly overwhelmed. Sandwiches were okay but nothing special. I expected more for the price of the holiday tea. Glad I went once to experience it but probably not going back.
   

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4. R

   Rachana

   VIP

   Dallas

   2 reviews

   1.0

   2 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Major regrets on this ultra expensive experience - food came after 90 minute wait.. zero value for money, basic sandwiches and dessert squares. Cold biscuits and scones. Everything served on basic white teacups and plates - no masterful touch of a true holiday high tea. Think twice before you waste your precious dollars.
   

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5. J

   Judy

   VIP

   San Francisco

   42 reviews

   5.0

   42 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The holiday high tea experience is a marvelous way to celebrate the season! The sandwiches and canapes are excellent as are the scones accompanied by clotted cream, lemon curd, and strawberry jam. The setting is elegant and the gingerbread house near the entrance to the restaurant will delight everyone.
   

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6. N

   Natalie

   San Francisco

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our first annual girl's only family tradition was a total success. Our servers were friendly, smiling, and they kept our glasses full. We were well taken care of. All eight of us loved the delectable tea sandwiches and scrumptious desserts. The Elf delighted the children with her magic and pet mouse. The little ones left with a solid chocolate Santa and we all left with the delicious caramel chocolate peppermint popcorn. The round table that was right behind the gingerbread house was a perfect place to dine. Many thanks to all who made our afternoon tea so memorable.
   

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7. e

   eugenia

   Hong Kong

   1 review

   2.0

   1 review

   Dined 5 days ago

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 3

   Afternoon tea was so underwhelming. The descriptions on the menu sounded fancy but the tea sandwiches and desserts were worse than Costco quality - certainly not worth the price we paid per person. On top of that, we barely saw our server the entire time and had to flag a random waitress down after 20 minutes to ask for tea. For a mandatory 20% gratuity this was atrocious service.
   

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8. N

   Nissa

   San Francisco

   27 reviews

   3.0

   27 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   We did the Holiday Tea to be festive. We love a high tea but this one was super overpriced for what we got. A pot of tea, four small sandwiches and four small treats and one glass of champagne for $150 + 20% tip. This should have been $80 tops. Very festive ambiance and good service just way overpriced.
   

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9. J

   James

   VIP

   San Francisco

   3 reviews

   3.0

   3 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 5

   Went for their holiday tea. Way over priced and terrible, rushed service. Have done many fancy teas elsewhere and this was the poorest one by a wide margin. Could be a great experience as the room is special. They just needed to train the staff to give good service and improve the food a bit.
   

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10. L

    Larissa

    San Francisco

    4 reviews

    2.0

    4 reviews

    Dined 7 days ago

    1. Overall 2
    2. Food 2
    3. Service 3
    4. Ambience 5

    Wanted so much to love this . Heard good things from people I trust who had visited in the past . However, food minuscule and average . Tea nothing close to special. But the biggest complaint is that it was incredibly overpriced. Kind staff , but overworked and too busy with other customers to make us feel like the 800$ price tag for a party of four (one a child) was even remotely worth it . Even if it cost 200$ I would’ve felt cheated. The elf magician , the piano player, and the ambiance were the highlights . Went home and ate frozen pizzas from Cosco.
    

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