LB Steak - Santana Row

LB Steak - Santana Row reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. C

   Crystal

   Los Angeles2 reviews

   5.0

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing food great experience I’ll always go back
   

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2. A

   Amira

   San Diego1 review

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My boyfriend was a huge fan of the 14 o Australian wagyu steak…would not stop talking about how amazing and incredible it was since he gets it everytime he goes here. But this time around the steak had an interesting marinade on it that it usually isn’t on and we found out it was a new marinade that was started last week. It takes away the flavor of the original Wagyu steak. The beauty of Wagyu is that it doesn’t need a marinade…why would they do that :( but we still love this place just probably would not get the LB Signature Steak again since we knew what the original steak tasted like and this one isn’t half as tasty as the original. The service was amazing, ambiance incredible, and even in a dining room full of people it still felt very intimate.
   

   LB Steak - Santana RowResponded 5 days ago

   Hello Amira, Thank you for taking the time to share your experience at LB Steak - Santana Row. We're thrilled to hear that your boyfriend enjoyed the Australian wagyu steak, and that you enjoyed our service and ambiance. We're sorry to hear that the new marinade didn't meet your expectations this time. We take pride in our Wagyu and always strive to provide the best possible dining experience. We appreciate your feedback and will certainly take it into consideration as we continuously strive to improve. We look forward to welcoming you back soon for the original Australian wagyu steak, which we're sure will be just as amazing as it was the last time! Best, The Management Team
   

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3. M

   Michael VIP

   San Francisco597 reviews

   3.0

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 5

   Fair lunch yesterday afternoon. The dining experience was a bit hit and miss on this visit. We started with their bread service and the calamari appetizer. The calamari was good. This was our first time trying their calamari and we were surprised to find it served in a bowl sitting in the sauce. An odd serving choice. Entrees, my wife went with the salmon and her mother with the chicken, which they both enjoyed. Unfortunately, my meal didn’t go so smoothly. The kitchen missed and then missed again on preparing my filet Mignon. Requested medium rare was served raw! The refire attempt was hardly improved. So, mushy red raw, usually evidence of a steak brought out of refrigeration directly to the grill. Serious rookie grill man mistake! Kind of unimaginable a higher end steakhouse would error so egregiously. For my side, I decided to try their onion rings and they were delicious! Crispy, beer battered variety. Celebrating a birthday, we enjoyed their interesting take on a chocolate ganache cake, spiced up a bit with a Korean spice. Service was attentive and friendly. Atmosphere is pleasant and relaxed.
   

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   LB Steak - Santana RowResponded 5 days ago

   Hey Michael, Thanks for sharing your experience at LB Steak - Santana Row. We're glad you enjoyed our calamari, onion rings, and chocolate ganache cake. We apologize for the steak preparation mishap. We take pride in delivering top-quality food, and it seems we fell short this time. Your feedback is valuable and we'll work on improving our service. We hope to provide a more seamless dining experience on your next visit. Best, LB Steak - Santana Row Management Team
   

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4. L

   Lisa

   San Francisco2 reviews

   4.0

   Dined on April 21, 2025

   1. Overall 4
   2. Food 4
   3. Service 1
   4. Ambience 3

   Food was great this time! Tender steaks. Service could’ve been improved however since they were slow and never available when we needed it. Also, our server was very pushy with ordering things we did not want.
   

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   LB Steak - Santana RowResponded 5 days ago

   Hi Lisa, We're glad to hear that you enjoyed the tender steaks and found our food great. We're sorry to hear that our service didn't meet your expectations. We strive to provide prompt and attentive service to all our guests, and we apologize if we fell short this time. We appreciate your feedback and will use it to improve our service. We hope to serve you again soon and provide a better experience. Best, LB Steak - Santana Row Management Team
   

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5. I

   Isabel

   San Francisco3 reviews

   5.0

   Dined on April 20, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Went here with for my mothers birthday and was not disappointed! Our server was very personable and made sure to check on us often. The food was on the pricer side but well Wirth the price, me and my partner shared the tomahawk for 2 ( could have easily fed 3 ) my mother had the lobster tail with a petite filet ( very good from what she said) the lobster was not over cooked and had was pretty meaty. My stepfather has the the ribeye which also had a very good flavor. We shared the sides which were very good as well stand outs were the Brussel sprout and the mashed potatoes, the Mac and cheese was pretty plain and middling to say the least but overall delicious food good cocktails great service
   

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   LB Steak - Santana RowResponded 5 days ago

   Thanks for visiting us, Isabel! We're thrilled to hear that you and your family had a great birthday celebration at LB Steak - Santana Row. It's great to know that our team was attentive and that you enjoyed our food, especially the tomahawk and lobster tail. We appreciate your feedback on our prices and are glad you found the experience worth it. We're always striving to improve and your feedback will be invaluable. We're also thrilled to hear that you enjoyed the Brussel sprout and mashed potatoes, and that you found the Mac and cheese to your liking. We look forward to your next visit!
   

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6. C

   Cheryl VIP

   San Francisco64 reviews

   3.0

   Dined on April 9, 2025

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   Not a good value for the money I spent. Both NY Strip steaks at the table were warm and dry. Add that there is a charge for water plus living wage on top of an entree that was not good, it was a disappointing experience.
   

   LB Steak - Santana RowResponded on April 13, 2025

   Thanks for the review, Cheryl. We're sorry to hear that your experience at LB Steak - Santana Row didn't meet your expectations. We take your comments about the NY Strip steak and the water charge very seriously and will work on improving these aspects. We also acknowledge your concerns about the living wage. We hope to have another chance to serve you better. LB Steak - Santana Row, The Management Team
   

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7. M

   Maria VIP

   San Francisco65 reviews

   5.0

   Dined on March 30, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a great time at LB's. Lisa was a very good server. Food is always great.
   

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8. A

   Angelica VIP

   Las Vegas6 reviews

   3.0

   Dined on March 30, 2025

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   My husband said the state was not that great very thin for ribeye
   

   LB Steak - Santana RowResponded on March 30, 2025

   Hello Angelica, Thank you for taking the time to share your feedback. We're glad to hear that you found our service satisfactory, but we're sorry to hear that you were not entirely satisfied with the ribeye. We strive to provide the best quality and variety of our dishes, and we appreciate your feedback as it helps us to improve. We hope to have the opportunity to serve you and your husband again soon, and provide a better experience. Best regards, LB Steak - Santana Row Management Team.
   

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9. S

   Suzie VIP

   San Francisco26 reviews

   5.0

   Dined on March 30, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Lisa our server was excellent! Tonight I had the petite filet and was very juicy and tender! I tried the onion rings and it did not disappoint.
   

   LB Steak - Santana RowResponded on March 30, 2025

   Hi Suzie, Thank you for your wonderful review! We're thrilled to hear that you enjoyed your petit filet and found it to be juicy and tender. It's great to know that our onion rings lived up to your expectations as well. We always strive to provide excellent service and delicious food to our guests, and your feedback is a testament to our efforts. We look forward to welcoming you back to LB Steak - Santana Row soon! Best Regards, LB Steak - Santana Row Management Team.
   

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10. M

    Mary Lou

    San Francisco14 reviews

    5.0

    Dined on March 29, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We loved being here at LBSteak! The food is good the ambiance is fantastic and our waiter, Cody, was very good and enjoyable!
    

    LB Steak - Santana RowResponded on March 30, 2025

    Thanks for the review, Mary Lou! We're thrilled to hear that you enjoyed your visit to LB Steak - Santana Row. It's wonderful to know that our food and ambiance hit the mark for you. We're also glad to hear that our service met your expectations. We appreciate your feedback and look forward to welcoming you back soon!
    

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