Le Pont de la Tour

Review summary

1. K

   Katrina

   London2 reviews

   1.0

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Terrible service and terrible food. The beef tartare was bland, the prawns were overcooked and the mussels were cold. The table next to us sent back their steak too. Massively overpriced for what it is. We used to love this place, especially in the summer but it is not worth the money now. Do. It waste your time and money.
   

   Le Pont de la TourResponded 1 day ago

   Dear Katrina, Thank you for sharing your feedback. We’re truly sorry to hear that your experience didn’t meet expectations. Our server did check in after each course to ensure everything was to your liking, and we always encourage guests to let us know right away if something isn’t perfect so we can address it while you're still here. We value your input, and we'll take your comments seriously as we continuously work to improve. We truly hope you'll reconsider visiting us again and give us a chance to provide the quality experience you once loved. Kind regards, Team Le Pont de la Tour
   

   Is this helpful?

2. OT

   OpenTable Diner

   London3 reviews

   1.0

   Dined 3 days ago

   1. Overall 1
   2. Food 2
   3. Service 3
   4. Ambience 2

   Un prix abusif pour des plats tout simples. Des suppléments à tous les étages. Des frites surgelés chez Michelin. Une adresse à oublier!
   

   Le Pont de la TourResponded 1 day ago

   Dear Anonymous, Merci d'avoir pris le temps de partager votre avis. Nous sommes désolés d'apprendre que votre expérience n'a pas répondu à vos attentes. Nous nous efforçons de proposer des plats de qualité et un service à la hauteur, et vos commentaires seront pris en compte pour nous améliorer. Concernant les frites, nous sommes toujours à l'écoute de nos clients pour offrir une expérience qui mérite votre confiance. Nous espérons que vous nous donnerez l'occasion de vous offrir une meilleure expérience lors de votre prochaine visite. Le Pont de la Tour
   

   Is this helpful?

3. K

   Kabelo

   London1 review

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Oxcheek was fantastic and the atmosphere was good too.
   

   Is this helpful?

4. M

   Mélanie

   London3 reviews

   3.0

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 2

   Review: Disappointing despite good food We had dinner at this restaurant, and while the food was good, the service was very disappointing. From the moment we arrived, we waited more than 30 minutes before someone took our order, and no one even asked if we wanted an aperitif. The wine was served at the same time as the food, and no one checked on us during the meal. Despite the presence of a sommelier, we had to wait to have our glasses refilled. Regarding the seafood platter at £90, one of the clams was not open, which is unacceptable for such a price. When we mentioned it to the waitress, she simply replied, "OK, do you want us to cook it again?"—which we found completely inappropriate. Finally, after our desserts, no after-dinner drinks were offered, and we had to struggle to get a waiter’s attention just to ask for the bill, leading to another long wait. In summary, good food, but the service was far too slow and inattentive. A disappointing experience.
   

   Le Pont de la TourResponded 6 days ago

   Dear Melanie, Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed the food, but we sincerely apologize for the issues you faced with the service during your visit. It’s clear that we did not meet your expectations. Your experience with the slow service, especially with the wine and the seafood platter, we’ll be addressing this with our team to ensure it doesn't happen again. This is not the level of service we aim to provide, and we’ll be taking immediate steps to improve. We truly appreciate your constructive criticism and will use it to make the necessary improvements. We hope you might consider giving us another chance in the future to offer you a more enjoyable dining experience. Team Le Pont de la Tour
   

   Is this helpful?

5. R

   Rakesh VIP

   London63 reviews

   5.0

   Dined on March 3, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   As always, with Petrit, the Mgr pulling the strings, all went well!
   

   Le Pont de la TourResponded 3 days ago

   Dear Rakesh, Thank you for your lovely comment. Hosting you and your guests is always a pleasure - we hope to see you again soon! Best regards, Le Pont de la Tour
   

   Is this helpful?

6. C

   Chris VIP

   San Francisco17 reviews

   5.0

   Dined on March 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My partner and I enjoyed a delicious meal at Le Pont de la Tour last night. We rarely eat steak but the Côte de Boeuf is amazing and a real treat for us. Not to mention amazing cocktails and delicious deserts
   

   • 

   Le Pont de la TourResponded 3 days ago

   Dear Chris, Thank you for your kind words. We are delighted to hear you enjoyed your meal with us - it is wonderful to hear that it was a special treat for you both. We hope to welcome you back soon! Best regards, Le Pont de la Tour
   

   Is this helpful?

7. B

   Bea1

   London9 reviews

   5.0

   Dined on February 27, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Started with cocktails in the impressive bar before dinner. Great food and service. Couldn’t fault it
   

   Le Pont de la TourResponded 3 days ago

   Dear Bea, Thank you for your wonderful feedback! We are so glad you enjoyed your evening with us and look forward to welcoming you back for another great experience. Kind regards, Le Pont de la Tour
   

   Is this helpful?

8. A

   Andrew VIP

   London4 reviews

   5.0

   Dined on February 26, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Really enjoyable evening. Good food. Excellent service.
   

   Le Pont de la TourResponded 3 days ago

   Dear Andrew, Thank you for your kind words! We are delighted to hear you had a great evening and look forward to welcoming you back soon. Kind regards, Le Pont de la Tour
   

   Is this helpful?

9. R

   Richard

   London7 reviews

   1.0

   Dined on February 21, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   What a depressing restaurant. You enter into a large bar area (completely empty of customers or staff) The manager on duty was excellent whereas the remaining staff were poor and in particular the female responsible for the wine was both surly and offensibly rude. The menu is small and underwhelming. In general poor quality food and the kitchen lacks skill as well as offering jersey potatoes in February when they are not in season and not available,unforgivable! Overall,none of our party of 8 would consider returning but based on a Friday night dinner with only 4 tables occupied it’s quite likely that this restaurant will not survive. This is a great pity,as it used to be a fantastic restaurant but now it bears no resemblance to its former self.
   

   Le Pont de la TourResponded on February 24, 2025

   Dear Richard, Thank you for your feedback. We are truly sorry to hear about your disappointing experience. It's disappointing to know we did not meet your expectations, especially as we value both the quality of our food and the level of service we provide. We will certainly address your comments with the team, especially regarding the issues you raised with service and our menu. As for the seasonal potatoes, we apologize for any confusion, and we will look into our sourcing to ensure we're only offering what is in season. We appreciate your thoughts and hope you might reconsider visiting us in the future, as we’re committed to improving and delivering a better experience. Kind regards, Team Le Pont de la Tour
   

   Is this helpful?

10. I

    Ilona

    London2 reviews

    4.0

    Dined on February 18, 2025

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 4

    Food is very tasty and great selection on the fixed menu. Though noticed the increase in price and removal of glass of wine which was previously offered, shame… Nice touch at the end to celebrate special occasion so we were grateful for that. Staff was very professional and attentive. I would actually say they were Too Attentive with topping up water, asking multiple times if the food was good etc. We had to stop our conversations multiple times and it felt quite invasive. I know it was with good intentions but would suggest on calming it down a bit. Ambience as always very special.
    

    Le Pont de la TourResponded 3 days ago

    Dear Ilona, Thank you for taking the time to share your feedback. We are happy to hear you enjoyed the food, staff, and ambiance. We appreciate your thoughts on the price change and will consider your comments about the staff's attentiveness to improve the overall experience. We look forward to welcoming you back soon! Kind regards, Le Pont de la Tour
    

    Is this helpful?