Left Bank Santana Row

Left Bank Santana Row reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. R

   Roberto VIP

   San Francisco6 reviews

   2.0

   Dined 5 days ago

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 3

   Food was cold when it came out. Food was good before seems like it has declined
   

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2. D

   David

   San Francisco6 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great experience, the food, service and ambiance were excellent.
   

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3. K

   Karen

   Orlando / Central Florida East6 reviews

   3.0

   Dined on May 14, 2025

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 3

   Frankly, I was disappointed. I made a reservation, and our table was not ready when we arrived. We did not have to wait long, but still... I ordered the escargot as an appetizer. I felt it was just "so so". I have had much better at other restaurants. I had the French Dip for my main course, with a side of asparagus. Both were okay. My dining companion had the French Onion Soup. He said that was good. He also ordered the truffle fries. The server did not bring the aioli sauce that he ordered with the fries until the fries were almost gone. The wait staff seemed rushed. We both had one glass of one. They were very small "pours" for $15 per glass. Overall, it was not bad, but I would not return. There are better choices close by, especially for the price point of this establishment.
   

   Left Bank Santana RowResponded 5 days ago

   Thank you for your honest feedback. We're sorry to hear your experience didn’t meet expectations, especially considering the reservation delay, missed details with your order, and the overall value. We understand how disappointing that can be and will share your comments with our team to help improve. If you're open to it, please message us so we can follow up and make it right.
   

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4. L

   Lori VIP

   Chicago12 reviews

   2.0

   Dined on May 14, 2025

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 3

   Not great! Booked a birthday dinner for my husband and friends. Service was not there. There was an obvious situation of a staffing issue for the night. Our "waiter" came to the table all of 2 times. After an hour I actually had to get up and ask for someone to take our dinner order. This was supposed to be a special evening and was less than memorable. Our guest asked for a salad to be split, they threw an extra plate on the table after asking again. No extra drinks were able to be ordered because the waiter never came back. This was not a case of someone calling off it's a problem of no staff. People are running around like a chicken with their head cut off. The hostess tried to do the best she could (actually taking our order since no one came to). I would NOT recommend this place. Decor is great. Food was ok. Service is not there.
   

   Left Bank Santana RowResponded 5 days ago

   Thank you for sharing your experience. We're very sorry your husband's birthday dinner fell short, especially on such a special occasion. It’s clear we missed the mark on service, and we appreciate you recognizing the hostess for stepping in. What you described is far from the level of hospitality we aim to provide, and we completely understand how frustrating and disappointing this must have been, especially on such a special occasion. We’d appreciate the opportunity to make this right. If you’re open to it, please message us through our website so we can follow up with you personally.
   

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5. M

   Mack VIP

   Tahoe2 reviews

   3.0

   Dined on May 14, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   I used to love the left bank, great service and great food. The food quality has gone down, service is not the same anymore and waiter needed to be asked to take orders. I used to book this place all the time for team corporate dinners, I likely won’t be doing that anytime soon. The place is still nice looking but it seems more like it’s trying to survive than the once trendy and posh place it used to be. It’s not too late, they need to kick up the food and service a notch and get back in the game.
   

   Left Bank Santana RowResponded 5 days ago

   Thank you for your honest and thoughtful feedback. We're truly sorry to hear that your recent visits haven't lived up to the experiences you once enjoyed with us. It’s clear that both food and service fell short, and we understand how disappointing that can be, especially from a place you used to trust for special gatherings. Your input means a lot, and we’ll be sharing it with our team as we work to get back to the standards that made Left Bank a favorite. We’d love the chance to make it right—feel free to message us so we can follow up with a gesture of thanks.
   

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6. D

   Debbie

   San Francisco1 review

   4.0

   Dined on May 11, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Good service and pleasant atmosphere, food so so.
   

   Left Bank Santana RowResponded 5 days ago

   Thanks for the great review! We're thrilled to hear you had such a fantastic experience. We can’t wait to welcome you back soon!
   

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7. D

   Darcia

   San Francisco12 reviews

   5.0

   Dined on May 11, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was perfect! Our server, Christina, went above and beyond to make our experience special! Thank you, Christina!
   

   Left Bank Santana RowResponded 5 days ago

   So glad to hear everything was perfect! Isn’t Christina the best?! We’ll be sure to pass along your kind words, she’ll be thrilled. Thank you for sharing your experience, and we can’t wait to welcome you back!
   

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8. G

   Gary VIP

   San Francisco66 reviews

   4.0

   Dined on May 11, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Always very good food and service. See you next time
   

   Left Bank Santana RowResponded 5 days ago

   Thanks for the great review! We're thrilled to hear you had such a fantastic experience. We can’t wait to welcome you back soon!
   

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9. N

   Nathaniel

   San Francisco5 reviews

   5.0

   Dined on May 11, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 3

   Food was great. Service was ok. Noise level was annoyingly high, probably because of the screaming child a couple of tables away from us and a few inebriated folks in the other side of us. But if we wanted a nice quiet place to eat then we should’ve went somewhere else, I get it. But damn, shut your kid up and show some consideration. And if you’re going to act like a loud drunk person then go to a bar. Thank you.
   

   Left Bank Santana RowResponded 5 days ago

   Thanks for your honest feedback. We’re glad you enjoyed the food and appreciate your understanding about the lively atmosphere. We always aim to provide a welcoming space for all guests and will keep your comments in mind as we work to balance energy and comfort. Hope to see you again soon.
   

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10. P

    Patricia VIP

    San Francisco48 reviews

    5.0

    Dined on May 11, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    My favorite place for a Mother's Day Brunch. This place was certainly busy, but the food came out hot, orders were all correct and everything was delicious. The wait staff did a great job hustling, too!
    

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    Left Bank Santana RowResponded 5 days ago

    Thank you so much for sharing your Mother’s Day Brunch experience! We’re thrilled to hear the food was delicious and everything came out just right, especially on such a busy day. Our team works hard to keep things moving smoothly, and your kind words mean a lot. We look forward to welcoming you back soon!
    

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