Lockbox at 21c Hotel

Lockbox at 21c Hotel reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. S

   Susana

   San Francisco5 reviews

   2.0

   Dined 5 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 1

   Not very good this time, food and service were OK.
   

   Lockbox at 21c HotelResponded 1 day ago

   Hi Susana, Thank you for your feedback — I’m sorry to hear we didn’t meet your expectations on this visit. We always aim to deliver excellent service and memorable food, and it’s disappointing to learn we fell short. I appreciate you taking the time to share your experience, and I hope you’ll consider giving us another opportunity to get things right. Best regards, Brian Walters Director of Food & Beverage
   

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2. D

   David

   Greater Boston11 reviews

   5.0

   Dined on April 19, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Food was delicious, so were the cocktails! Great ambience and venue. Service was a tad slow, but that was the only negative. Would definitely return!
   

   Lockbox at 21c HotelResponded on April 26, 2025

   Hi David! Thank you for the 5 stars! We appreciate the feedback about your experience and love reading that we provided an experience worth a return visit! Our sincerest apologies about the speed of service not meeting your expectations but this is a great tool for motivating the team to always be improving. Hope to see you again soon. Sincerely, Lockbox
   

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3. T

   Tim VIP

   Western KY13 reviews

   2.0

   Dined on April 18, 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   My wife and I were looking forward to tryintg Lockbox at 21c. The space is beautiful and environment is very inviting. However, we were disappointed in our service and food quality. First, my wife ordered very specifically and reinforced she wanted a sauce on the side. The waiter ensured us it would be done. It wasn't. It came out as normal and when asked, we were told, "waiter didn't tell us". I'm not blaming the waiter per se, but honestly if someone is very specific about something, as a waiter I would reinforce the order and check before it makes it to the table. Second, I had ordered the steak frites, which is typically a relatively inexpensive dish but in this case was the most expensive dish on the menu... this led me to believe the quality of the steak and/or fries were something superior or above average. Both were not true, as my steak was gristled and tough (even cooked medium rare, which wasn't incorrect... just the quality of the meat was bad). The fries were overcooked and burnt. Third, we were mostly ignored through dinner service. We had to flag down other waiters and staff walking by to refill water and/or drinks twice. Normally I would take this in stride if the restaurant were extremely busy and packed but it looked to be about half full. Overall, disappointing and would likely not return...
   

   Lockbox at 21c HotelResponded on April 26, 2025

   Hi Tim, Thank you for sharing your feedback with us. I’m truly sorry to hear that your recent experience at Lockbox did not meet your expectations. It’s clear from your comments that we missed the mark in several important areas — from the accuracy of your order to the quality of the dishes served and the attentiveness of our service. This is not the experience we strive to provide, and I apologize for the disappointment it caused. We take feedback like yours very seriously and will be using it to address these concerns with our team to ensure we provide the consistent, high-quality experience our guests deserve. I hope you’ll consider giving us another opportunity to leave a better impression. Best regards, Brian Walters Director of Food & Beverage
   

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4. L

   Larry

   Wigtownshire10 reviews

   3.0

   Dined on April 16, 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   I ordered the BLUE CRAB GNOCCHI and was disappointed. Simply pasta with some blue crab flavoring really had little to no taste. We also ordered the skillet potatoes. They were good & hot, but beware they are very very garlicky! (Yuk) My wife had the seafood fish dish, which was very good and the service was also good.
   

   Lockbox at 21c HotelResponded on April 26, 2025

   Hi Larry, Thank you for taking the time to share your feedback. While we're glad to hear you enjoyed our pan-seared cobia and service, I’m sorry the blue crab gnocchi and skillet potatoes didn’t meet your expectations. We appreciate your comments and will share them with our culinary team to ensure we are continuously improving and delivering food experiences that are memorable. We hope to welcome you back again soon for a more enjoyable experience. Sincerely, Lockbox
   

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5. A

   Alex VIP

   Detroit14 reviews

   5.0

   Dined on April 11, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Delicious. Great vibe. Blue crab gnocchi was delicious. Beet salad was fantastic. Chocolate cheesecake was yummy - not too sweet.
   

   Lockbox at 21c HotelResponded on April 26, 2025

   Hi Alex, Thank you so much for the glowing review! We’re thrilled to hear you enjoyed a variety of our offerings. It’s always great to know our guests are enjoying the flavors and vibe we work hard to create. We can’t wait to welcome you back soon for another fantastic dining experience! Sincerely, Lockbox
   

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6. E

   Emily

   Louisville1 review

   5.0

   Dined on April 6, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Another great time at brunch- the perfect way to relax on a Sunday. The food and service were outstanding as always.
   

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7. A

   Amy

   Columbus7 reviews

   4.0

   Dined on April 5, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   Our server was very friendly with a great attitude!
   

   Lockbox at 21c HotelResponded on April 26, 2025

   Hi Amy! Thank you for the kind words! We’re so glad to hear you had a positive experience with our team. Our servers truly strive to make every visit special, and we’re happy their attitude made an impact. We’d love to welcome you back soon and provide an even more exceptional experience next time! Sincerely, Lockbox
   

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8. S

   Stephanie

   Orlando4 reviews

   4.0

   Dined on April 5, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Food was good and very flavorful. Menu has changed and several brunch items are no longer available, which was disappointing. Brunch fell flat on our expectations.
   

   • 

   Lockbox at 21c HotelResponded on April 26, 2025

   Hi Stephanie, Thank you for dining with us and for sharing your thoughts. We're happy to hear you enjoyed the flavors, and we're sorry the changes to our seasonal menu left you feeling a bit disappointed. We change our offerings throughout the year to celebrate the freshest, local ingredients, but I completely understand missing a favorite dish or a "go-to" option. We hope you’ll join us again soon — we’d love the chance to make your next visit a 5-star experience. Sincerely, Lockbox
   

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9. M

   Megan VIP

   Louisville5 reviews

   5.0

   Dined on March 30, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My group said it was an amazing location for an actual quieter conversation which was so helpful! Thank you all for being amazing and being so on top of things, especially in working with UK.
   

   Lockbox at 21c HotelResponded on April 2, 2025

   Hi Megan! We are so glad to read that your group had a wonderful time in our space. We have had such a long-running relationship with various departments of the University of Kentucky that we do everything we can do make their dining experience valuable. We appreciate the generous compliments and we look forward to welcoming you back in the near future. Sincerely, Lockbox
   

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10. D

    Donald VIP

    Denver27 reviews

    5.0

    Dined on March 21, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    An excellent experience! Food was excellent. Maybe the best mushroom soup ever! A limited menu but nevertheless very good. Good cocktail selection. Server was excellent and very attentive. We needed to be finished by a certain time and the server made sure that we were finished in time. We will certainly be back.
    

    Lockbox at 21c HotelResponded on April 2, 2025

    Hello Donald! Thank you for the generous compliments about your recent dining experience with us at Lockbox. That mushroom soup is out of this world! We do keep a very limited menu due to our efforts to consistently source the freshest of ingredients from our local farmers. Thank you for the nod to the server and their service as well, I'm glad we were able to keep you on schedule. Hope to have another opportunity to welcome you back into Lockbox. Sincerely, Lockbox
    

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