Lockbox at 21c Hotel

Review summary

1. M

   Michelle

   Cleveland

   5 reviews

   4.0

   5 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   The Ambiance of this restaurant is very unique and inviting. Although the food that we ordered was delicious and beautifully presented, I wish they had a few more options for people. There aren't very many options for sides and it gets a little confusing as to what is available. You can tell that the chef it's a lot of careful thought into the dishes.
   

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2. M

   Mike

   Houston

   42 reviews

   vip
   5.0

   42 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and high quality food. The burger is huge and very tasty. The scallops were full of flavor and very good.
   

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3. c

   charles

   Nashville

   1 review

   vip
   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Adam, our waiter, was outstanding. He recommended every dish we ordered. Everything we ordered was outstanding. I would highly recommend this restaurant.
   

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4. s

   shaggard@twc.com

   Louisville

   1 review

   5.0

   1 review

   Dined on November 11, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We enjoyed the Parisian gnocchi very much! The sweet corn mafaldy was very good too. Thanks
   

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5. R

   Rupa

   Louisville

   1 review

   5.0

   1 review

   Dined on November 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was great and attention to detail was on the mark. Staff were thoroughly professional and yet very friendly.
   

   Lockbox at 21c HotelResponded on November 14, 2024

   Hello Rupa! Thank you for the 5 stars and the recommendation! We appreciate you taking time out of your day to share your experience with us. I will be sure to share this review with the associated staff from your evening of dining, it really does brighten their days to hear about their efforts being recognized and appreciated by our guests. We hope to have another opportunity to provide you with another excellent experience in the future. Brian Walters Director of Food & Beverage, Lockbox
   

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6. R

   Ricardo

   Louisville

   1 review

   5.0

   1 review

   Dined on November 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This place was amazing! Everything we ordered had its unique flavors, and the service was excellent!
   

   Lockbox at 21c HotelResponded on November 14, 2024

   Hello Ricardo! We really appreciate the 5 stars! Thank you for taking the time to leave a review and share your experience with us. We love being able to share great reviews with our team and reward them accordingly. Hope to see you again in the near future! Brian Walters Director of Food & Beverage, Lockbox
   

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7. r

   ryan

   Chicago

   4 reviews

   5.0

   4 reviews

   Dined on November 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, great service. We really enjoyed the meal. And cocktails
   

   Lockbox at 21c HotelResponded on November 14, 2024

   Hey Ryan! Thank you for taking the time to leave us a rating and share your experience. I will be sure to show this review to our team and reward those involved with your service. We hope to have another opportunity to provide you with a fantastic Lockbox experience in the future. Brian Walters Director of Food & Beverage, Lockbox
   

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8. C

   Christopher

   Charleston

   3 reviews

   5.0

   3 reviews

   Dined on November 5, 2024

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 4

   A great place to sit in the bar and have a burger they only drawback is you have to go up to the bartender and order?
   

   Lockbox at 21c HotelResponded on November 14, 2024

   Hi Christopher! Thank you so much for the 5 stars! We appreciate you taking the time to share your experience feedback with us. I have followed up with our bar team to ensure that your experience is not replicated for other guests in regards to the need to approach the bartender, and not vice versa, to order. We hope to see you around again soon! Brian Walters Director of Food & Beverage, Lockbox
   

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9. C

   Chris

   Atlanta Metro

   16 reviews

   vip
   2.0

   16 reviews

   Dined on November 1, 2024

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 4

   Deeply mediocre food, and very expensive. Got a bowl of “blistered” shishito peppers as an app. They were raw. Asked about it, and they brought out a “proper” bowl. Still more raw than cooked. And the quantity was so off. 4 people could not have finished all those peppers. The $19 burger with its pickles and Russian dressing is trying to be an upscale Big Mac. Well you hit it. Tasted just like a Big Mac, for $19. It came with fries. Greasy, soggy fries. McDonald’s gets that better. My wife enjoyed the half chicken. But she could only eat half of it because, who can eat half a chicken? Instead of $34 for a half chicken, maybe less chicken for less money? Servers were great. Nice atmosphere. Menu needs a rethink.
   

   Lockbox at 21c HotelResponded on November 14, 2024

   Hello Chris, Thank you for taking the time to leave a review about your experience at Lockbox. While I am deeply disappointed to read about said experience, this review will be used as a learning tool and coaching opportunity for our staff. This is not a typical experience of our diners and if you will give us another chance to make it up, I will ensure that your experience next time around will be worth the trip. Brian Walters Director of Food & Beverage, Lockbox
   

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10. K

    Kalli

    Austin

    3 reviews

    5.0

    3 reviews

    Dined on October 26, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Our group had a lovely time at Lockbox. The cocktails and bar area are lovely and were a great place to start the evening. Wait staff was attentive. Food was great. We enjoyed sitting at the hight top and ordering several apps and entrees and sharing. We would def go back.
    

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