Merchant

Merchant reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. J

   John

   Unspecified1 review

   1.0

   Dined 2 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   Took 3 hours to get our food and servers lacked attention to customers
   

   Is this helpful?

2. J

   Jeffrey VIP

   San Francisco56 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great local place with excellent cuisine and service! Great vibe !
   

   MerchantResponded 1 day ago

   Thanks for visiting us, Jeffrey! We're thrilled to hear that you enjoyed your dining experience at Merchant. It's wonderful to know that you enjoyed your food and service! We always strive to provide a great value for our guests, so we appreciate your feedback on this. We hope to see you again soon!
   

   Is this helpful?

3. M

   Madelyn

   Chicago2 reviews

   3.0

   Dined 3 days ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   Came for brunch. Had the Paloma which was fabulous. Server was friendly. Ordered French toast with a side of potatoes. The French toast was basic, it was good…. Until I got the hair in my mouth. It happens, I get it but that was it for me. The potatoes were so heavily salted they were not edible sadly. They were hot & flavorful, just WAY too salty. The Paloma was the highlight.
   

   Is this helpful?

4. A

   Apryl

   Houston3 reviews

   4.0

   Dined on April 19, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Our server was great and the atmosphere is fantastic. It had been my favorite place in Madison until this visit. I think the prices are high for the quality of food. My steak was overcooked, as well. 7.5 out of 10
   

   Is this helpful?

5. M

   Mike

   Orlando5 reviews

   3.0

   Dined on April 16, 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Food was wildly varied in taste and quality. Chicken wings are tiny dry and flavorless but the cheese curds salads and drinks were very good.
   

   MerchantResponded 5 days ago

   Hi there! Thank you so much for gettin back to me. We are certainly willing to refund you your chicken wings....if you would like, of course! But I also fully respect it if that's not what you're looking for and we hope you'll consider giving us another try soon!
   

   Is this helpful?

6. A

   Abby

   Milwaukee1 review

   1.0

   Dined on April 15, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   Both mine and my husbands dishes were not good… we are not picky people at all and this is by far the worst meal I’ve ever had at a restaurant in Madison. Service was really slow and our server didn’t care to ask us how our food was once. The vegan mushroom dish resembled a microwaveable meal and didn’t even have mushrooms in it. We will not be going back.
   

   Is this helpful?

7. P

   Paul

   Milwaukee2 reviews

   2.0

   Dined on April 12, 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 1

   The food was average compared to other offerings downtown. The service was abysmal. It took us twice as long to get in and out of there as it should.
   

   Is this helpful?

8. C

   Carol

   Milwaukee12 reviews

   5.0

   Dined on April 10, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We loved our dinner at The Merchant. The staff is friendly and helpful. The cocktails were perfect. And the dinner was amazing! My husband thoroughly enjoyed his catfish dinner. I had the fried chicken and I can’t decide which part of the dish I enjoyed more. The collard greens were SO delicious! And I highly recommend the corn bread as a side. The chicken, itself, was crispy and delicious. I look forward to returning when we can sit on the patio!
   

   MerchantResponded on April 13, 2025

   Dear Carol, thank you so much for your review! We're absolutely thrilled you and your husband both loved your dished. As well as your cocktails and service! We can't wait for you to return for patio season. We get to start setting it out already this upcoming week! So hopefully we will see you soon :) Cheers!
   

   Is this helpful?

9. R

   Randy VIP

   Milwaukee18 reviews

   5.0

   Dined on April 9, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fun dinner with friends. The service was excellent, food delicious and beautifully presented. The ambience was perfect for a night out with friends.
   

   MerchantResponded on April 13, 2025

   Thank you so much for your review, Randy! We're so happy to hear you had a great time while out with friends and enjoyed your food, service, and our ambience! We hope you all will return and hope it's very soon :) Cheers!
   

   Is this helpful?

10. C

    Charles

    Chicago1 review

    2.0

    Dined on April 6, 2025

    1. Overall 2
    2. Food 4
    3. Service 1
    4. Ambience 3

    The dinners (four people) were quite good, and the noise level not bad. The blackened catfish with optional cornbread was particularly good. The problem was the service: excruciatingly slow and -- worse yet -- uncommunicative. When we arrived, we waited a long time for our server, Austin, to take our order. Then at the end, we waited 25 minutes for two pre-packaged takeout desserts. We would have been more understanding if Austin had come to our table to explain and apologize, but he simply avoided us. As for value, we would give higher marks were it not for those desserts: two very small brownies at $11 each.
    

    Is this helpful?