Mexican Sugar - Plano

Review summary

1. Z

   Zoe

   Dallas

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 3

   Had a reservation at 1pm. Didn’t get sat until 1:30.
   

   Mexican Sugar - PlanoResponded today

   Thanks for visiting us, Zoe. We're glad to hear that you enjoyed our food at Mexican Sugar - Plano. We understand that waiting can be frustrating and we apologize for the inconvenience you experienced with your reservation. We're always working on improving our service and your feedback is valuable to us. We hope to serve you again soon. Best Regards, Jorge Nuno General Manager
   

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2. S

   SYDNEY

   Dallas

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   This particular location wasn't the best. Was immediately sat by the restroom when plenty of other tables were available. When moved to a new seat it took over 30 mins to even get drinks, chips and salsa. Just poor with service.
   

   Mexican Sugar - PlanoResponded today

   Hi Sydney, We're really sorry to hear about your recent experience at Mexican Sugar - Plano. It's disappointing to hear that we didn't meet your expectations when you arrived, and that you had to wait for longer than expected. We also regret that the service was not up to par. We strive to provide excellent service to all of our guests and it seems we fell short during your visit. Your feedback is invaluable to us and we will definitely use it to improve our service. We hope you'll give us another chance to serve you better in the future. Best Regards, Jorge Nuno General Manager
   

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3. k

   keith

   Dallas

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Great experience, food was very good the chicken fajitas were excellent. Service was attentive yet not intrusive. For as busy as it was the noise level was never an issue to affect having a conversation. We highly recommend Mexican Sugar and will be back!
   

   Mexican Sugar - PlanoResponded today

   Thanks for the review, Keith! We're thrilled to hear that you had a great experience at Mexican Sugar - Plano. It's fantastic to know that you enjoyed our chicken fajitas and found our service to be attentive without being intrusive. We strive to provide a comfortable atmosphere for all our guests, so we're glad that you appreciated that. Your recommendation means a lot to us! We look forward to serving you again soon. - Best Regards, Jorge Nuno General Manager
   

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4. J

   Janolyn

   VIP

   Springfield

   4 reviews

   4.0

   4 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 1
   3. Service 3
   4. Ambience 5

   I have dined here before and had a great meal, but we dined here on Valentine’s Day and it was not good. I had grilled chicken which came with broccolini and rice and my husband had grilled skirt steak with same sides. Chicken and steak was tough and dry, over salted, and broccolini was not cooked. We asked for steak knives and they were so dull we could not cut anything well. I think our items were cooked ahead of time because it was a busy night. Our food came out very very quickly which is not normal for this restaurant so I believe things were prepared and sat then plated immediately when ordered. The ambience is great here though.
   

   Mexican Sugar - PlanoResponded today

   Hello Janolyn, We're sorry to hear about your recent experience at Mexican Sugar - Plano. We appreciate your feedback and we're disappointed that the steak and broccolini dishes didn't meet your expectations. We also regret that your service didn't match the level of service we strive to provide. Your comments are valuable and will be used to improve our food and service. We hope you'll give us another chance to impress you on your next visit. Best Regards, Jorge Nuno General Manager
   

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5. T

   Tori

   Minneapolis

   5 reviews

   2.0

   5 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   It was okay. We were sat at the smallest table and didn’t have room for all our food and glasses. Drinks took forever to get, food was okay but overpriced for the amount of meat in the fajitas. We would probably come back for happy hour if we were in the area but I don’t think I’d go out of my way to come back.
   

   Mexican Sugar - PlanoResponded today

   Thanks for the review, Tori. We're sorry to hear that your experience at Mexican Sugar - Plano didn't meet your expectations. We understand that the seating arrangement and the wait time for drinks were not to your liking. We also take note of your feedback about our food and pricing. We're always looking to improve and your feedback is invaluable in that process. We hope to have the chance to serve you again and provide a better experience. Best Regards, Jorge Nuno General Manager
   

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6. M

   Marshell

   Dallas

   19 reviews

   5.0

   19 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Dinner was an amazing experience!! The brine pork chop was so delicious- moist and juicy! The server was excellent and she made great recommendations based on what we wanted for the meal.
   

   Mexican Sugar - PlanoResponded today

   Thanks for visiting us, Marshell! We're thrilled to hear that you had an amazing experience at Mexican Sugar - Plano. It's fantastic to know that our brined pork chop was a hit with you! We're also glad that our service met your expectations. We strive to provide excellent food and service to all our guests. We appreciate your feedback and look forward to serving you again soon! Best Regards, Jorge Nuno General Manager
   

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7. B

   Betty

   San Francisco

   22 reviews

   5.0

   22 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had the pork chop, which is my favorite. Consistently good. Waitress was great.
   

   Mexican Sugar - PlanoResponded today

   Thanks for visiting us, Betty! We're thrilled to hear that you enjoyed your pork chop and found our service consistently good. We always aim to provide our guests with a memorable dining experience, and your feedback tells us we're on the right track. We appreciate your support and look forward to welcoming you back to Mexican Sugar - Plano soon. Best Regards, Jorge Nuno General Manager
   

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8. D

   Diana

   Los Angeles

   4 reviews

   4.0

   4 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Busy, we had a reservation and we still have to wait 20 minutes for our table. Food was tasty but there are other places I’ve been to that are more authentic and have bigger portions.
   

   Mexican Sugar - PlanoResponded 1 day ago

   Thanks for visiting us, Diana! We're pleased to hear that you enjoyed our tasty food and found our service to be excellent. We understand your disappointment about the wait time and we apologize for any inconvenience caused. We strive to provide the best experience for our guests, and we appreciate your understanding. We hope to have the opportunity to serve you again in the future. Best Regards, Jorge Nuno General Manager
   

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9. S

   Samantha

   Dallas

   4 reviews

   4.0

   4 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   The food was amazing, one thing our waiter told us was that the menu changes often throughout the year which I thought was pretty nice. The only thing I didn’t enjoy was the wait time, we ended up waiting 30 minutes to be sat despite having a reservation. Other than that, everything was beautiful from the food to the drinks and the ambiance.
   

   Mexican Sugar - PlanoResponded 1 day ago

   Thanks for the review, Samantha! We're thrilled to hear that you enjoyed the food and the drinks at Mexican Sugar - Plano. It's great to know that you appreciated the changes to the menu and that you had a pleasant experience with our staff. We understand that waiting can sometimes be a hassle, and we apologize for the long wait you experienced. We'll certainly take your feedback into consideration to improve our service. We're glad you had a lovely time and we hope to see you again soon! Best Regards, Jorge Nuno General Manager
   

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10. A

    Alex

    VIP

    Philadelphia

    8 reviews

    4.0

    8 reviews

    Dined 2 days ago

    1. Overall 4
    2. Food 5
    3. Service 2
    4. Ambience 2

    The food was excellent , however it was extremely loud and busy and our drinks took 40 min to come. However I would definitely go again based on the quality of the food
    

    Mexican Sugar - PlanoResponded 1 day ago

    Thanks for the feedback, Alex! We're thrilled to hear that you enjoyed the food at Mexican Sugar - Plano. We understand that the noise level can sometimes be high, and we apologize for the delay in serving your drinks. We're constantly working on improving our service, and your feedback is invaluable in this process. We hope to have the opportunity to serve you again soon. Best Regards, Jorge Nuno General Manager
    

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