Mexican Sugar - Plano

Review summary

1. D

   Diana

   Dallas

   2 reviews

   5.0

   2 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our group went for NYE dinner. The food was absolutely delicious , servers were attentive and we had a great time! Not our first time dining here and every time it’s great.
   

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2. L

   Leann

   Dallas

   4 reviews

   5.0

   4 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It has been one of our favorites for at least six years!
   

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3. D

   Doug

   Dallas

   3 reviews

   5.0

   3 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We went for new years eve dinner. No delay in seating. Great comfy seating. Fast friendly and knowledgeable waiter. Delicious food served at warm temp. Plenty of chips, salsa, and tasty queso dip. We'll be back again.
   

   Mexican Sugar - PlanoResponded today

   Thanks for the feedback, Doug! We're thrilled to hear that you enjoyed your New Year's Eve dinner at Mexican Sugar - Plano. It's great to know that our comfy seating, fast, friendly service, and delicious food met your expectations. We're also glad you enjoyed our chips, salsa, and tasty queso dip. We look forward to welcoming you back for more enjoyable experiences!
   

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4. K

   Kristina

   VIP

   Chicago

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We ate on the patio. Service was impeccable and the food was fantastic!
   

   Mexican Sugar - PlanoResponded today

   Thanks for the review, Kristina! We're thrilled to hear that you enjoyed your dining experience at Mexican Sugar - Plano, especially our patio dining. It's wonderful to know that our service and food met your expectations. We strive to provide our guests with a fantastic dining experience and your feedback is a testament to our efforts. We look forward to welcoming you back soon!
   

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5. D

   Dr. Billy

   Dallas

   768 reviews

   5.0

   768 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This restaurant is a delight. Hostesses make you feel welcome and wanted! Server, Mario, is exceptional! He gives flawless service and always with a smile! Manager, Katie, was so kind that I knew I had to come home and make sure this was placed on Social Media! This restaurant does it right!
   

   Mexican Sugar - PlanoResponded 1 day ago

   Thanks for visiting us, Dr. Billy! We are thrilled to hear that you had a delightful experience at Mexican Sugar - Plano. Our team always strives to make our guests feel welcome and valued, and we're delighted to hear that our team members hit the mark during your visit. Your kind words are truly appreciated and we look forward to welcoming you back soon. Yours in Hospitality, Jorge Nuno, General Manager, Mexican Sugar Plano,
   

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6. M

   Melinda

   Alabama

   1 review

   4.0

   1 review

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   The restaurant was good but seemed understaffed. It took too long to get drink orders and refills. Food was good though.
   

   Mexican Sugar - PlanoResponded 3 days ago

   Hi Melinda, Thank you for taking the time to share your experience at Mexican Sugar - Plano. We're glad to hear that you enjoyed our food and found it to be good. We apologize for the delay in getting your drink orders and refills and appreciate your patience. We'll definitely take your feedback into consideration as we strive to provide the best service possible for our guests. We hope to have the opportunity to serve you again soon. Best regards, The Management Team
   

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7. G

   Gerry

   Dallas

   16 reviews

   5.0

   16 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our experience at Mexican Sugar always exceeds our expectations. The staff is friendly and knowledgeable. When a member of our party asked questions about specific allergies, our server (Vanessa) was able to answer them quickly and confidently. When Vanessa found out that this individual was also celebrating her birthday, she made sure to bring her a nice surprise at the end of our meal that fit within her dietary restrictions. These details are what make Mexican Sugar our go-to stop with friends and family.
   

   Mexican Sugar - PlanoResponded 1 day ago

   Thanks for the feedback, Gerry! We're delighted to hear that your experiences at Mexican Sugar have exceeded your expectations. It's great to know that our team's friendliness and knowledge made your visit enjoyable. We're also pleased that you were able to take care of your party's needs and celebrate your special day together. We hope to see you again soon! Yours in Hospitality, Jorge Nuno, General Manager, Mexican Sugar Plano
   

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8. OT

   OpenTable Diner

   Central Texas

   1 review

   3.0

   1 review

   Dined 7 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 5

   Service was average.
   

   Mexican Sugar - PlanoResponded 6 days ago

   Thanks for visiting us at Mexican Sugar - Plano. We're sorry to hear that you found our service average. We strive to provide exceptional service and it seems we fell short during your visit. Your feedback is important to us and we will certainly look into this. We hope you'll give us another chance to impress you with our service. Thanks again for your review. - The Management Team
   

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9. G

   Gretchen

   VIP

   Dallas

   3 reviews

   5.0

   3 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were seated very far into the restaurant and it was great as far as being a little quieter. Jameson was our server and he did an excellent job. It was sweet he asked if we were celebrating anything since a lot of special occasions get overlooked during the holidays. Lobster cheese dip was yummy and the elote side were my favorites.
   

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   Mexican Sugar - PlanoResponded 6 days ago

   Thanks for the review, Gretchen! We're thrilled to hear that you enjoyed your dining experience at Mexican Sugar - Plano. We always strive to create a quiet yet enjoyable atmosphere for our guests, so we're glad to hear that you appreciated the ambiance. It's fantastic to know that our lobster cheese dip and elote hit the spot! We're grateful for your kind words and high ratings. We look forward to welcoming you back for more special occasions during the holidays.
   

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10. D

    Dan

    VIP

    Dallas

    37 reviews

    3.0

    37 reviews

    Dined 7 days ago

    1. Overall 3
    2. Food 5
    3. Service 2
    4. Ambience 4

    Amazing food and absolutely crap service. First of all, the server gives us a sangria which was about 3 ounces. We asked him why it was so small and he said, “it was just a big glass”. I’m not a moron. Water was left without being filled most of the night and we asked our server for more chips which he never brought. We ended up asking another server for some and it was brought right away. Our server was dismissive, curt and inefficient. Even my kid said he gave us the “side eye”. Again, all of the food we had was amazing. Too bad they can’t hire better servers. Just destroyed our meal.
    

    Mexican Sugar - PlanoResponded 5 days ago

    Hi Dan, We're really sorry to hear about your experience at Mexican Sugar - Plano. We take your feedback seriously and it's disappointing to know that we fell short in providing the service you deserved. We always aim for top-notch service and delicious food, and we're glad to hear that you found our food to be amazing. However, we sincerely apologize for the inconvenience caused by the undersized sangria, the missing chips, and the inattentive service. We're taking your feedback seriously and will address these issues with our team. We hope you'll give us another chance to make your next visit a better one. Here's my personal phone number 808-757-8075, I'd love the opportunity to connect and make this right by you. Yours in Hospitality, David Morbitt Assistant General Manager
    

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