Michael's On East

Review summary

1. M

   Michael

   VIP

   New York City

   10 reviews

   4.0

   10 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 4

   The food at Michael’s was great, as usual. The service…not so much. Initial wait - 10 min past the reservation time (table was not ready). Very long waiting time between starter and main meal - without even a warning regarding how long it will take. Asked for extra bread during the wait, waiter said sure … and forgot about us. Steak arrived, but without a steak knife. Salmon arrived, but without a lemon (another 10 min wait to get it, after asking another waiter … I was almost over with the entree at that point). One of 2 deserts was the wrong one; error was addressed quickly, at least. Of course we will be back, for the excellent food … but we hope the service catches up.
   

   Michael's On EastResponded 1 day ago

   Hi Michael, Thank you for your review and for being a loyal customer. We're thrilled to hear that you enjoyed our food. However, we're sorry to hear about the service you received. We understand how frustrating it can be to wait, especially when you've made a reservation. We also apologize for the mix-up with your dessert. We appreciate your patience and patience with us in the past. We assure you that we are working on improving our service. We look forward to welcoming you back for a more seamless experience. Best regards, Michael's On East Management Team
   

   Is this helpful?

2. R

   Robert

   VIP

   Naples

   134 reviews

   5.0

   134 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 3

   We are at Michael’s about once a month and are never disappointed. The Epicurean menu is our favorite. It allows us to explore different cuisines at reasonable prices. This month’s was no different. The dishes were all tasty and the portions were generous. The salmon was outstanding. The veal well-seasoned but a bit chewy. Dessert was scrumptious. We look forward to February.
   

   Michael's On EastResponded 1 day ago

   Hey Robert, We're thrilled to hear that you enjoyed your monthly visits to Michael's On East! It's fantastic to know that our Epicurean menu is your favorite and that you found the portions generous. We're glad that our salmon, veal, and dessert hit the mark for you. Your feedback is invaluable to us and we can't wait to welcome you back in February. Thanks for choosing us and for your continued support!
   

   Is this helpful?

3. C

   Caymangoodeating

   VIP

   Baltimore

   9 reviews

   4.0

   9 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Food was excellent but service was very slow
   

   Michael's On EastResponded 1 day ago

   Hello Caymangoodeating, Thank you for taking the time to leave us a review. We're thrilled to hear that you enjoyed our food. However, we're sorry to hear that our service didn't meet your expectations. We always aim to provide excellent service to our guests and we regret that we fell short this time. We appreciate your feedback and will certainly work on improving our service speed. We hope to have the opportunity to serve you again soon. Best Regards, The Management Team at Michael's On East
   

   Is this helpful?

4. B

   Brandon

   VIP

   San Francisco

   2 reviews

   3.0

   2 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 3

   This was our first visit to Michael’s on East and had heard so much about it. The food did not disappoint…we enjoyed an excellent meal and had some appetizers at the bar beforehand that were also fantastic. Unfortunately, the service (at the table, not the bar) was terrible. Our waiter said to us “I’m here to make sure you leave full and happy.” Well, the food took a very long time to arrive and our waiter disappeared for over 30 minutes. While sitting outside was very comfortable, and quiet, the direct view inside the ballroom with tables, and catering equipment wasn’t the best for ambiance. While the food was exceptional, a dining establishment of this calibur fell far short of what would be expected.
   

   Michael's On EastResponded 1 day ago

   Thanks for the feedback, Brandon. We're thrilled to hear that you enjoyed our food and found our appetizers to be fantastic. We're sorry to hear about the service you received, it's not typical of our standards at Michael's on East. We appreciate your patience and understand that it affected your overall dining experience. We're constantly working to improve and your feedback is invaluable. We hope to have the opportunity to serve you again and provide a better experience. Best regards, The Management Team
   

   Is this helpful?

5. L

   Lisa

   VIP

   Chicago

   24 reviews

   1.0

   24 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   This restaurant was way under staffed. Our poor waitress had 10 tables, all the tables in the bar. We sat at a table with a Burt out light and couldn’t see anything. We waited 20 minutes to get anything to drink, had get up a flag waitress for more water and a check after a 2 hour dinner. The food was average at best. We had a crab stack with little crab. A duck spring roll with no duck at all, just veggies. We both had fish. It was okay, would have been better if we could see the yummy sauce that was under it. Have no idea why they were so busy, it was a huge disappointment
   

   Michael's On EastResponded 1 day ago

   Thanks for visiting us, Lisa. We're truly sorry to hear about your experience at Michael's On East. It's clear we fell short in providing the level of service we pride ourselves on. We understand that the wait time, the service, and the food didn't meet your expectations and for that, we apologize. We're taking your feedback seriously and will use it to improve our service and food quality. We hope you'll give us another chance to show you the quality dining experience we're known for. Sincerely, The Management Team
   

   Is this helpful?

6. C

   Carol

   Tampa

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I worked at Micheal’s as a hostess, loved working, loved dining there. Food was amazing as always. I always tell everyone about Micheal’s on East. Everyone needs to try it. You will never be disappointed
   

   Michael's On EastResponded 1 day ago

   Thanks for the feedback, Carol! We're thrilled to hear that you enjoyed your time as a hostess and that you enjoyed our food at Michael's On East. Your kind words truly mean a lot to us. We're delighted that our food has made such an impression on you and everyone you've shared it with. We look forward to serving you again soon.
   

   Is this helpful?

7. E

   Elaine

   VIP

   Tampa

   10 reviews

   3.0

   10 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 4

   Everything was good in terms of service and ambience. But the food was bland and not very exciting.
   

   Is this helpful?

8. C

   Colleen

   VIP

   Washington DC

   24 reviews

   5.0

   24 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The amazing Troy greeted us and started our epicurean journey to France. Our server Mike was awesome! Aracely, Kathy and Michael made sure we had everything we needed as well. The France menu was absolutely delicious! This is our favorite restaurant because the food is always phenomenal and the service is always exceptional! Please thank everyone for another wonderful experience!
   

   • 

   Michael's On EastResponded 1 day ago

   Thanks for the review, Colleen! We're thrilled to hear that you had an amazing experience at Michael's On East. It's great to know that you enjoyed our France menu and found our service exceptional. We're so glad that we could make your favorite restaurant because of the food and service. We truly appreciate your kind words and look forward to serving you again soon!
   

   Is this helpful?

9. J

   Janis

   VIP

   San Francisco

   4 reviews

   5.0

   4 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Freddy, our server, was great. The food was delicious.
   

   Michael's On EastResponded 1 day ago

   Thanks for the feedback, Janis! We're thrilled to hear that you enjoyed your dining experience at Michael's On East. It's wonderful to know that our food met your expectations. We always aim to provide excellent service and it's great to know that you felt it was worth the price. We hope to see you again soon. Best regards, The Management Team
   

   Is this helpful?

10. K

    Kevin

    New York City

    2 reviews

    5.0

    2 reviews

    Dined 3 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Food was fantastic and the waitress was amazing. One of my favorite places on earth to Dine. The angel hair onions rings are always delicious 😋
    

    Michael's On EastResponded 1 day ago

    Hello Kevin, We're thrilled to hear that you enjoyed your dining experience at Michael's On East! It's wonderful to know that our food and service met your expectations. We're especially pleased that our angel hair onions rings are one of your favorite dishes. Your kind words mean a lot to us and we look forward to welcoming you back soon. Best regards, The Management Team
    

    Is this helpful?