Ocean Prime - Phoenix

Review summary

1. J

   Joseph

   Phoenix

   81 reviews

   vip
   5.0

   81 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   We enjoyed a light dinner in the lounge. Oysters were wonderful and the crab cakes yummy as usual. French onion soup was rich and cheesy. Our server Phoebe was very efficient.
   

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2. B

   Bo Susie

   Phoenix

   69 reviews

   vip
   5.0

   69 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This restaurant is great as their food, service and ambience is impeccable. We've never had a bad meal and service is always consistently the best. Great for any occasion!
   

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3. M

   Martha and Dave

   Minneapolis

   9 reviews

   vip
   3.0

   9 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 5

   Very poor service in the bar/lounge area. NOT typical for our usual time here. The area was not busy at 5-6:45. I ordered French fries, they came after our sandwich had been eaten. Needed mustard for the hamburger, it came after quite a while. One of our 8 guests ordered another wine, that never came!
   

   Ocean Prime - PhoenixResponded 5 days ago

   Good afternoon, We're really sorry to hear about your recent experience at Ocean Prime - Phoenix. We always aim to deliver a great experience, and we regret that we missed the mark this time. We understand how frustrating it can be when service is slow and you don't receive your items in a timely manner. We're also sorry to hear about the confusion about the wine order. We will definitely take your feedback into account as we strive to improve our service. We hope you'll give us another chance to make it up to you in the future. Best, Jagger Griffin/GM
   

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4. D

   David

   Phoenix

   2 reviews

   3.0

   2 reviews

   Dined on December 8, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   We have a nice list of high end restaurants we frequent and was looking for something new to try for a special occasion. The service was very slow, in fact we didnt even take appetizer orders for 45 minutes after being seated. Had to request water refills multiple times, bread and additional rounds of drinks - nothing was proactive. Food was ok, some dishes were prepared and hot. My steak was cold and overcooked, and the blue cheese topping was more like flavorless breadcrumbs. Dessert was fantastic! Good experience, just didnt come close to the value for the cost.
   

   Ocean Prime - PhoenixResponded 6 days ago

   Thanks for the feedback. We're sorry to hear that your experience at Ocean Prime - Phoenix didn't meet your expectations. We apologize for the slow service and the shortcomings with your meals. We obviously missed the mark on service. We work on this very thing on a daily basis and will definitely use this as a learning tool with our staff. We cannot agree more that at the level of Ocean Prime we cannot let this happen. We're committed to providing excellent service and delicious meals, and we hope to provide a better experience on your next visit. Please if there is anything else we can discuss feel free to reach out to me. Jagger Griffin/GM 480.347.1313
   

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5. S

   Steven

   Phoenix

   1 review

   vip
   5.0

   1 review

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and service as usual. I’m a repeat customer!
   

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6. R

   Rich

   Phoenix

   1 review

   5.0

   1 review

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   As with each other dining experience I have had at Ocean Prime, the food, the service, the table, the ambiance (for our wedding anniversary), and the value was superior. An absolutely unbelievable evening!
   

   Ocean Prime - PhoenixResponded 3 days ago

   We're thrilled to hear that you had an exceptional dining experience at Ocean Prime. We're also glad that you chose us for your special occasion. We strive to make every visit a memorable one and it sounds like we hit the mark with you. We look forward to serving you again soon. Best Regards, The Management Team
   

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7. J

   Josh

   Charlotte

   1 review

   5.0

   1 review

   Dined on December 5, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food exceeded expectations, staff knowledgeable. Table was spacious and adequate for a business dinner.
   

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8. C

   Corrinne

   Chicago

   1 review

   vip
   5.0

   1 review

   Dined on December 1, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   You can’t go wrong with Ocean Prime for a celebratory dinner. the ambience service and the quality of food is excellent of course you pay for it but you should know that going into an ocean prime that it’s going to be on the pricier side, but if you’re celebrating a special event this place is perfect 
   

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9. H

   Heather

   Seattle

   9 reviews

   vip
   5.0

   9 reviews

   Dined on November 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This is my "go to" for special occasions and when people come to town. The scallop risotto is excellent, and the peanut butter cake is heavenly!
   

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10. P

    Pia

    Los Angeles

    10 reviews

    5.0

    10 reviews

    Dined on November 25, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The food was fantastic, and the service was exceptional! We were visiting from out of town and had dinner here with friends. Despite being a large group, the staff took excellent care of us. Highly recommend!
    

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