Ostra at Mokara Hotel & Spa

Review summary

1. D

   Deborah

   San Antonio

   9 reviews

   5.0

   9 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a wonderful anniversary celebration at Ostra last night. From our time at the bar and continuing through our meal, the service was top notch and made us feel very special. Sydney was our bartender, friendly and accommodating. She even decorated our complimentary glasses of sparkling wine with carved strawberry hearts--very cute. Table service from Gilbert was exemplary. He was knowledgeable, efficient and friendly. The kitchen provided a complimentary amuse-bouche--delicious! The rest of the meal was also expertly prepared. Dessert of ricotta pistachio cake with coffee was the perfect ending to a truly memorable dinner. Thank you all, especially Gilbert!
   

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2. L

   Louise

   VIP

   Houston

   7 reviews

   3.0

   7 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 5

   Took a very long time to get our food (over an hour). We had to ask waiter for an update. They said it was because they had a large party at another table (10 people) but the restaurant was mostly empty otherwise. The waiter and manager offered a couple service recovery choices and while we didn’t accept any, it was thoughtful. The food was tasty and the noise level was low enough for us to have conversations. Perhaps another night the kitchen would be faster. If so, would recommend.
   

   Ostra at Mokara Hotel & SpaResponded 1 day ago

   Louise, Thank you for taking the time to share your feedback. We sincerely apologize for the delay in your meal and any inconvenience it caused during your visit. While we’re glad you found the food tasty and enjoyed the quiet ambiance, we understand that waiting over an hour is frustrating, even with an explanation. We’re pleased to know that our team offered service recovery options, and we appreciate your understanding of the circumstances. Please know that we take your comments seriously and will address the issue with our kitchen team to ensure faster service in the future. We’re grateful for your thoughtful suggestion and would love the opportunity to provide you with an improved experience on your next visit. Thank you for your patience and for considering a return!
   

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3. C

   Chris

   Dallas

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We have been a regular since 2015. Our waiter, Nick was amazing and was familiar with the menu. He always is at our service with a professional demeanor and attitude and greets us every time we come in. The restaurant manager, Kim is always making sure we are satisfied with every aspect of service and venue. We look forward to visiting again soon!
   

   Ostra at Mokara Hotel & SpaResponded 1 day ago

   Chris, Thank you so much for being such a loyal guest since 2015 and for taking the time to share your wonderful experience! We’re delighted to hear that Nick’s exceptional service and familiarity with the menu continue to enhance your visits. He truly embodies professionalism and a warm, welcoming demeanor, and we’re so proud to have him on our team. We’re also thrilled that Kim’s dedication to ensuring everything is just right has left such a positive impression. Both Nick and Kim will be delighted to hear your kind words of recognition. It’s always a pleasure to welcome you back, and we look forward to many more memorable visits in the future!
   

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4. S

   Stephen

   VIP

   San Antonio

   40 reviews

   5.0

   40 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   I was looking for a place that would be open Christmas Day and came across Ostra. It is a nice place on the riverwalk. The service was great and food was good. There were a couple things, I don’t like when I am eating one course and they deliver the next course. I was eating the clam chowder and they brought out the entree. Also, the tamarind bbq octopus had more vegetables than octopus. I know not to order it again. Otherwise, it is a nice place to have a meal on the river walk.
   

   Ostra at Mokara Hotel & SpaResponded 1 day ago

   Stephen, Thank you for taking the time to share your feedback. We’re glad you chose Ostra for your Christmas Day dining and enjoyed the great service and beautiful location on the Riverwalk. It’s always a pleasure to hear about our guests’ positive experiences. We also appreciate your constructive comments regarding the timing of your courses and the tamarind BBQ octopus dish. We value this feedback and will share it with our culinary team to improve the dining experience. Your insights are incredibly helpful, and we’re committed to making adjustments where needed. We hope to have the opportunity to welcome you back for another meal by the Riverwalk, and we’ll do our best to make your next visit even better!
   

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5. C

   Christine

   VIP

   Austin

   14 reviews

   5.0

   14 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our dining experience at Ostra was phenomenal. The manager Kim was so accommodating and after being seated made frequent checks on our table to make sure everything was fine. The food was absolutely delicious and the service all around is a place I'd go back to again and again!!
   

   Ostra at Mokara Hotel & SpaResponded 1 day ago

   Christine, Thank you so much for your wonderful feedback! We’re thrilled to hear that your dining experience at Ostra was phenomenal. It’s especially rewarding to know that Kim’s accommodating and attentive service helped make your visit even more enjoyable. We’re delighted that you loved the food and appreciated the care and service our team provided. Your kind words truly motivate us to continue delivering exceptional experiences. We can’t wait to welcome you back again.
   

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6. S

   S

   Greater Boston

   6 reviews

   5.0

   6 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a delicious breakfast outside on the Riverwalk in San Antonio on Christmas Day. The heaters worked outside and we had the added bonus of listening to church bells playing Christmas carols. We did make a resie and recommend that esp on a holiday. Service was attentive and food was delicious. Enjoy !
   

   Ostra at Mokara Hotel & SpaResponded 1 day ago

   S, Thank you for taking the time to share such a delightful review of your Christmas Day breakfast experience! We are thrilled to hear that you enjoyed the scenic views on the Riverwalk, the warmth of our outdoor heaters, and the festive touch of church bells playing Christmas carols. It’s wonderful to know that our team’s attentive service and delicious food added to your holiday celebration. We truly appreciate your kind recommendation and are so glad you chose to spend such a special day with us. We look forward to welcoming you back for another memorable dining experience soon!
   

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7. OT

   OpenTable Diner

   Coastal Georgia

   1 review

   5.0

   1 review

   Dined on December 23, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a delightful meal of Oysters, New England Clam Chowder, Scallops and Octopus! Our server, Alex was awesome, friendly and very attentive!
   

   Ostra at Mokara Hotel & SpaResponded on December 24, 2024

   Anonymous, Thank you for sharing your wonderful experience with us! We’re delighted to hear that you enjoyed your meal, especially the oysters, New England clam chowder, scallops, and octopus. It’s great to know that Alex provided you with excellent service. We'll be sure to pass along your kind words to him. We hope to have the pleasure of welcoming you back soon for another delightful dining experience!
   

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8. J

   Jeannette

   VIP

   Cincinnati

   18 reviews

   5.0

   18 reviews

   Dined on December 23, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Repeat customers - we eat here every time we are in town. Great service and excellent food. Lots of variety for the entire family.
   

   Ostra at Mokara Hotel & SpaResponded on December 24, 2024

   Jeannette, Thank you so much for your glowing review and for being such a loyal guest! We're thrilled to hear that you and your family choose to dine with us every time you're in town. It’s wonderful to know you enjoy our great service, excellent food, and variety that caters to everyone. We truly appreciate your continued support and look forward to welcoming you back on your next visit to town!
   

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9. B

   Bruce

   San Antonio

   7 reviews

   5.0

   7 reviews

   Dined on December 22, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and great wonderful for people watching
   

   Ostra at Mokara Hotel & SpaResponded on December 24, 2024

   Bruce, Thank you so much for your kind words and for sharing your experience with us! We're thrilled to hear that you enjoyed the food and found our venue perfect for people-watching. It's always wonderful to know when our guests have a memorable time. We hope to welcome you back soon for another great visit!
   

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10. B

    Brian

    New York City

    1 review

    3.0

    1 review

    Dined on December 21, 2024

    1. Overall 3
    2. Food 3
    3. Service 4
    4. Ambience 4

    Been here several times Food came out colder that expected. Service was a little slower from the kitchen as well. Would still go back, the raw bar and the drinks are amazing.
    

    Ostra at Mokara Hotel & SpaResponded on December 24, 2024

    Brian, Thank you for taking the time to share your feedback and for being a loyal guest. We truly appreciate your kind words about our raw bar and drinks. It's wonderful to hear that you enjoy them! We're sorry to hear about the food temperature and the slower service from the kitchen during your recent visit. Please know that this is not the standard we strive for, and your comments will be shared with our culinary team to ensure we improve. We hope to welcome you back soon for an even better experience.
    

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