Ostra at Mokara Hotel & Spa

Review summary

1. S

   Stephen

   VIP

   San Antonio

   40 reviews

   5.0

   40 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   I was looking for a place that would be open Christmas Day and came across Ostra. It is a nice place on the riverwalk. The service was great and food was good. There were a couple things, I don’t like when I am eating one course and they deliver the next course. I was eating the clam chowder and they brought out the entree. Also, the tamarind bbq octopus had more vegetables than octopus. I know not to order it again. Otherwise, it is a nice place to have a meal on the river walk.
   

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2. C

   Christine

   VIP

   Austin

   14 reviews

   5.0

   14 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our dining experience at Ostra was phenomenal. The manager Kim was so accommodating and after being seated made frequent checks on our table to make sure everything was fine. The food was absolutely delicious and the service all around is a place I'd go back to again and again!!
   

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3. S

   S

   Greater Boston

   6 reviews

   5.0

   6 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a delicious breakfast outside on the Riverwalk in San Antonio on Christmas Day. The heaters worked outside and we had the added bonus of listening to church bells playing Christmas carols. We did make a resie and recommend that esp on a holiday. Service was attentive and food was delicious. Enjoy !
   

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4. OT

   OpenTable Diner

   Coastal Georgia

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a delightful meal of Oysters, New England Clam Chowder, Scallops and Octopus! Our server, Alex was awesome, friendly and very attentive!
   

   Ostra at Mokara Hotel & SpaResponded 4 days ago

   Anonymous, Thank you for sharing your wonderful experience with us! We’re delighted to hear that you enjoyed your meal, especially the oysters, New England clam chowder, scallops, and octopus. It’s great to know that Alex provided you with excellent service. We'll be sure to pass along your kind words to him. We hope to have the pleasure of welcoming you back soon for another delightful dining experience!
   

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5. J

   Jeannette

   VIP

   Cincinnati

   18 reviews

   5.0

   18 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Repeat customers - we eat here every time we are in town. Great service and excellent food. Lots of variety for the entire family.
   

   Ostra at Mokara Hotel & SpaResponded 4 days ago

   Jeannette, Thank you so much for your glowing review and for being such a loyal guest! We're thrilled to hear that you and your family choose to dine with us every time you're in town. It’s wonderful to know you enjoy our great service, excellent food, and variety that caters to everyone. We truly appreciate your continued support and look forward to welcoming you back on your next visit to town!
   

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6. B

   Bruce

   San Antonio

   7 reviews

   5.0

   7 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and great wonderful for people watching
   

   Ostra at Mokara Hotel & SpaResponded 4 days ago

   Bruce, Thank you so much for your kind words and for sharing your experience with us! We're thrilled to hear that you enjoyed the food and found our venue perfect for people-watching. It's always wonderful to know when our guests have a memorable time. We hope to welcome you back soon for another great visit!
   

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7. B

   Brian

   New York City

   1 review

   3.0

   1 review

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Been here several times Food came out colder that expected. Service was a little slower from the kitchen as well. Would still go back, the raw bar and the drinks are amazing.
   

   Ostra at Mokara Hotel & SpaResponded 4 days ago

   Brian, Thank you for taking the time to share your feedback and for being a loyal guest. We truly appreciate your kind words about our raw bar and drinks. It's wonderful to hear that you enjoy them! We're sorry to hear about the food temperature and the slower service from the kitchen during your recent visit. Please know that this is not the standard we strive for, and your comments will be shared with our culinary team to ensure we improve. We hope to welcome you back soon for an even better experience.
   

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8. D

   David

   Tahoe

   2 reviews

   4.0

   2 reviews

   Dined on December 6, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   The waiter was very nice, but not very skilled. Four people looked for the wine that I ordered off the wine list for over 15 minutes and then finally gave up and asked me to order something else. The only thing we ate was the ceviche and it was very good
   

   Ostra at Mokara Hotel & SpaResponded on December 10, 2024

   David, Thank you for sharing your experience with us. We're glad to hear you enjoyed the ceviche and appreciated the ambience of our restaurant. However, we're truly sorry about the inconvenience you faced with the wine service. This is not the level of attentiveness we strive to provide, and we sincerely apologize for the delay and miscommunication regarding your order. Your feedback has been shared with our team, and we'll take steps to ensure situations like this are addressed promptly moving forward. We hope to have the chance to welcome you back and provide you with a seamless experience next time.
   

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9. M

   Mikel

   Atlanta Metro

   1 review

   4.0

   1 review

   Dined on December 3, 2024

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 5

   While the food was amazing and exceeded my expectations the service was only adequate and did not meet my expectations. It is obvious that this restaurant is struggling with staffing.
   

   Ostra at Mokara Hotel & SpaResponded on December 5, 2024

   Mikel, Thank you for sharing your feedback. We’re thrilled to hear that you enjoyed the food and ambiance during your visit, but we are truly disappointed to hear that our service did not meet your expectations. Please accept our sincere apologies for your dining experience being less than you had envisioned. Our aim is to always provide a memorable experience that leaves our customers excited to return. We can assure you that we do not take your experience lightly and will address your concerns internally. We hope to have another opportunity to provide you with an improved experience in the future.
   

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10. T

    Todd

    Salt Lake City

    3 reviews

    5.0

    3 reviews

    Dined on November 30, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Excellent service and excellent food. Definitely worth a stop!
    

    Ostra at Mokara Hotel & SpaResponded on December 2, 2024

    Todd, Thank you so much for your kind words and 5-star rating! We're thrilled to hear that you enjoyed both our service and food at Ostra at Mokara Hotel & Spa. Your feedback truly means a lot to us. We're looking forward to your next visit for another wonderful experience. Thanks again!
    

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