Palm Court Restaurant - Arlington Heights

Review summary

1. k

   kim

   Chicago

   1 review

   5.0

   1 review

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely decorative restaurant. Food was very good and service was excellent even though was crowded on Christmas eve
   

   Palm Court Restaurant - Arlington HeightsResponded today

   Hi Kim - Thank you so much for the great review! We are so glad that you had a great experience! Next time you are in, please ask for me! It would be great to meet you! Happy Holidays! Warmest Regards, Sarah Theodossopoulos
   

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2. j

   jill

   Chicago

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   Granted I was there on Xmas Eve, so it was busy. But the service was not great. Waiter charged wrong credit cards. The fillets were way under cooked. They were definitely in a big hurry to turn the tables - so rushed us to finish.
   

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3. W

   William

   San Francisco

   9 reviews

   3.0

   9 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   Food was cool and not warm. Onion soup had a strong soy sauce taste and pungent. Service was good Disappointed from our past experiences at the Palm Court
   

   Palm Court Restaurant - Arlington HeightsResponded today

   Hi William - Thank you for your feedback. We’re sorry to hear that your recent experience , particularly with the onion soup's flavor and the temperature of the food. We pride ourselves on our service, and we appreciate your kind words about it. Your comments are invaluable as we strive to improve and ensure a better experience in the future. We hope you’ll give us another chance to provide you with the quality you’ve come to expect from us. Warmest Regards, Sarah Theodossopoulos
   

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4. J

   Joan

   Chicago

   12 reviews

   5.0

   12 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We always have a great experience of Palm Court. Love the decorations love the festive feeling everyone who works there is fantastic. We had Lauren, last night as our server and she was wonderful thank you for all and we will be back.!!! Food was delicious!
   

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5. D

   Diane

   VIP

   Chicago

   4 reviews

   5.0

   4 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful Christmas Eve dinner. My husband and I both had work and needed and nice place with great ambiance,food, service and the Palm Court exceeded are expectations !!!
   

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6. A

   Alek

   Chicago

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Pleasant experience. Excellent service and delicious food specially Beef Wellington and French Onion soup. Would come back again and I highly recommend.
   

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7. F

   Frances

   Chicago

   11 reviews

   5.0

   11 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Haven’t been to this restaurant for a long time was pleasantly pleased by the choice on a lunch menu and a value it was. The staff was wonderful. Our waitress was very nice and overall they gave us a very good experience and I’m sure we’ll be back.
   

   Palm Court Restaurant - Arlington HeightsResponded 1 day ago

   Hi Frances - Thank you so much for the great review! We are so glad that you had a great experience! Next time you are in, please ask for me! It would be great to meet you! Happy Holidays! Warmest Regards, Sarah Theodossopoulos
   

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8. L

   Leslie

   VIP

   Chicago

   21 reviews

   5.0

   21 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Eva our server & Krystal the bartender were awesome. The hostess were very pleasant. Entertainment was fun. Food amazing yummy!
   

   Palm Court Restaurant - Arlington HeightsResponded 3 days ago

   Hi Leslie - Thank you so much for the great review! We are so glad that you had a great experience! Next time you are in, please ask for me! It would be great to meet you! Happy Holidays! Warmest Regards, Sarah Theodossopoulos
   

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9. M

   Marie

   Chicago

   8 reviews

   5.0

   8 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service was excellent. Food was delicious. I had white fish with choice of soup or salad and potatoes. We had a very enjoyable time with music in the lounge by amazing Mario Delarenti. Highly recommended restaurant!
   

   Palm Court Restaurant - Arlington HeightsResponded 3 days ago

   Hi Marie - Thank you so much for the great review! We are so glad that you had a great experience! Next time you are in, please ask for me! It would be great to meet you! Happy Holidays! Warmest Regards, Sarah Theodossopoulos
   

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10. J

    Joe

    VIP

    Chicago

    5 reviews

    2.0

    5 reviews

    Dined 4 days ago

    1. Overall 2
    2. Food 1
    3. Service 4
    4. Ambience 5

    for the second time in a row the fish I ordered had bones, that should not happen when you order a $48 meal. The first time I accepted it as a mistake but the second time Keeps out of the restaurant.
    

    Palm Court Restaurant - Arlington HeightsResponded 4 days ago

    We sincerely apologize for your disappointing experience with the fish dish and understand your frustration regarding finding bones in your fresh fish. Depending on the type of fish (fresh water versus ocean water), some bones will be present in fresh water fish. We take such matters seriously and will review our preparation processes to ensure this does not occur again. Your feedback is invaluable, and we hope you might consider giving us another chance in the future. Thank you for bringing this to our attention. Happy Holidays! Warmest Regards, Sarah Theodossopoulos
    

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