Percy Arms Hotel

Percy Arms Hotel reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. A

   Alison

   Vancouver4 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely meal as always. Plenty of space for our dog as requested.
   

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2. D

   Donna

   Newcastle1 review

   3.0

   Dined on May 9, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   A lovely venue and friendly staff. However, out of the four of us only two enjoyed their food. The pasta dish was very good as was the steak pie. The Steak Burger lacked flavour as well as over cooked and the Salmon was overcooked. The service was slow and the dessert menu was incorrect. It'll be a while before we return.
   

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3. J

   Jackie

   Newcastle2 reviews

   5.0

   Dined on May 9, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely food in a relaxed and friendly environment - would recommend!
   

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4. P

   Paul

   Yorkshire50 reviews

   4.0

   Dined on April 30, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Good quality, straightforward food. Well cooked and presented with generous portions. Good wine by the glass options.
   

   Percy Arms HotelResponded on May 2, 2025

   Thank you Paul for your kind review - I hope to see you again soon and I will pass this great feedback onto our team! Thank you - Emily
   

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5. J

   Jane

   Newcastle1 review

   3.0

   Dined on April 26, 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Lovely village pub / restaurant. The pub was busy when we arrived for our table at 7.30 but sadly soon emptied out by 8.30 pm, so we decided to leave as no atmosphere. However the food and the service was extremely good.
   

   Percy Arms HotelResponded on April 29, 2025

   Hello Jane, I am very pleased you enjoyed the food and the service was extremely good, we do apologise that the atmosphere died down but we do hope you visit us again soon. Thank you - Emily
   

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6. S

   Sandra

   Angus1 review

   5.0

   Dined on April 20, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Friendly staff and great food, would highly recommend
   

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7. E

   Emma

   Cheshire1 review

   1.0

   Dined on April 19, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   We had been recommended this pub so had high hopes but were very disappointed. To keep it brief, the service was slow and poor. Nobody came to our table to asking everything was OK, which it wasn't. We would have liked some extra sauces and the soft drinks which we'd already expressed were completely flat, were still completely flat after being refilled. We asked for them to be removed from our bill as we couldn't drink them, which they were. My husband had 14 chips on his plate of fish and chips. My lamb flatbread had barely any sauce or salad making it very dry. We would have considered a dessert if someone had come quicker to ask if we wanted one but had to go to the bar with our 5 year old so we could pay and leave. A large table of 8 behind us had sat with empty plates even longer than us and said "well I suppose we won't be getting a dessert menu then". It's very sad to see hospitality businesses missing out on vital trade due to poor service and simple things that could be easily don't better. Sadly won't be visiting again which is a real shame. I hope this can help the restaurant make improvements to give others a better experience.
   

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8. K

   Kate

   Manchester2 reviews

   2.0

   Dined on April 13, 2025

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 2

   We ordered the 3 meat roast. It came minus the chicken and when we asked they said they had ran out. No greens came with the food as advertised and it was only warm not hot. When we complained they said they would give us a discount, they took of £3.
   

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9. S

   Sally

   London1 review

   5.0

   Dined on April 11, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Enjoyed a two night stay at the Percy Arms, we had two evening meals and two breakfasts. I can honestly say there were no negatives at all over those four meals. The staff were excellent, the food was delicious and a slightly different menu to the usual. The attention to detail overall was outstanding, including the accommodation
   

   Percy Arms HotelResponded on April 24, 2025

   Thank you for your lovely review and we hope to see you again soon at The Percy Arms Chatton. Thank you - Emily
   

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10. G

    Gary

    London8 reviews

    4.0

    Dined on April 9, 2025

    1. Overall 4
    2. Food 4
    3. Service 3
    4. Ambience 4

    Very nice food let down by the service but the landlady made good by discounting our bill without us asking her to do so. The halloumi starter was simple and delicious
    

    Percy Arms HotelResponded on April 24, 2025

    Thank you for your feedback and we will take these service complaints on board as this isn't the experience we strive provide. We do hope you will join us again soon. Thank you - Emily
    

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