Pier W

Review summary

1. J

   Judy

   Cleveland

   1 review

   3.0

   1 review

   Dined today

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 4

   Food was just ok. It took an hour to get our food and we found out it was because their system went down even though people around us were getting their food. We prefer Sunday brunches instead.
   

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2. OT

   OpenTable Diner

   Cleveland

   4 reviews

   5.0

   4 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Outstanding place to have a special dinner. We had a window seat and had a wonderful dinner, served by an outstanding server. We have been going to Pier W on and off for over 50 years. We especially love to go there on Christmas Eve!
   

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3. T

   Tracy

   Cleveland

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a pleasure to dine here, especially during the holidays. They never disappoint!
   

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4. L

   Linda

   Cleveland

   3 reviews

   2.0

   3 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   we arrived for Happy Hour before our dinner- Q was great- well attended at bar - hostess also found us and took us to front window table as requested. From there is when issues began- my salmon was opaque, not red as ordered, our waiter Nicholas did a fine job but after delivering my husbands fish, disappeared when I had to return fish- instead of leaving me with at least the veggies, I was left with no food at all- ordered mahi mahi to not continue bad experience- however husband finished and my fish as I saw nursing my wine- the view could not detract from my becoming upset- we talked to dining room mgr and told him to forget the plate, my birthday dinner was not going to be eaten alone as husband sat - we requested refund for the no-show fish- Not one aplogoy- not even the restaurant manager who was quick to notice we needed to add $14 to the gift card we used, ran after us- we let him know that we expected an apology and not to dine solo on my birthday- that we have come there every bday/anniversary for 20 yrs but this was our last visit. The place was not very busy at the time we needed assistance/new plate- in fact while it was early (there was not the usual packed dining room)- I let him know that I would be posting a review and it would not be glowing- he didn't seem to care- he mumbled something of sounding like "sorry" but too little too late- The restaurant has not updated or changed, the numerous of patrons has and they may have already experienced lackluster food/attentiveness by management. Servers were fine- just a shame. Left hungry and yet with bad taste in mouth!
   

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5. K

   Krishna

   New York City

   6 reviews

   5.0

   6 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Cora was the Absolute Best waiter ever! Top notch- had a wonderful dinner!
   

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6. R

   Richard

   VIP

   Cleveland

   7 reviews

   5.0

   7 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Being across the aisle from the tables at the window, the view was awesome. The hostess and our waitress were friendly and welcoming. The piano player was filling the room with jazzy holiday tunes and the buffet was constantly replenished. We liked the included drink with the amazing variety of carefully prepared, fresh dishes. We loved the ricotta blintzes, beef and potatoes, salmon, pepperoni with brie, and bouillabaisse. The variety of delicious desserts wowed us, too. The bundt cake was amazing with a frosting that had just the right amount of sweetness and creaminess. Even though our reservation was at 1:45 (brunch hours were listed as 9-2}, the staff made sure that the service and food quality was five-star. We look forward to bringing our out-of-town kids' families the next time they visit.
   

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7. B

   Barbara

   Tampa

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 4

   It took a very long time to receive our food that was ordered i.e. French toast and Waffles. Also, I had to request orange juice twice before it finally came. My server was polite an apologize stating she had a large table of 20 upstairs, this should have been assigned to someone else. The supervisor should have assisted if they were overbooked. Also, the waitress who was providing the drinks was not friendly at all.
   

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8. s

   sam

   Cleveland

   7 reviews

   5.0

   7 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   ALWAYS 5 STAR Cuisine Experience Service  MY FIRST CHOICE ALWAYS
   

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9. F

   Fred

   VIP

   Cleveland

   113 reviews

   5.0

   113 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   We had a great buffet experience, as expected. The food was high quality and delicious There was great variety with several new salads offered. The service was very good, but when a 10 top was seated next to our 4 top the service slowed down a bit. This was an excellent way to celebrate my birthday and spend time with friends. We will definitely return.
   

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10. L

    Lisa

    Las Vegas

    2 reviews

    4.0

    2 reviews

    Dined 5 days ago

    1. Overall 4
    2. Food 2
    3. Service 5
    4. Ambience 5

    We always love Pier W. Our waiter, Alexis was terrific. The service was exceptional and we so enjoy the piano in the evening… Unfortunately the food didn’t measure up for two of us. The pork chop was very salty and overwhelmed by the sauce. One of us had the tuna which was good but the rice that accompanied it was literally cold. Still one of our favorites in NE Ohio.
    

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