Quattro Restaurant and Bar - Four Seasons Hotel

Review summary

1. G

   George

   San Francisco

   1 review

   5.0

   1 review

   Dined on November 18, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service. Great food, highly recommend the restaurant
   

   Is this helpful?

   Report
2. C

   Charles

   San Francisco

   8 reviews

   vip
   5.0

   8 reviews

   Dined on October 26, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a wondeful experience here last night with our two daughters at 5pm. The service and food and all of it was precious - very special! We feel blessed to live only 6 mins away from this wonderful place :)
   

   • 

   Is this helpful?

   Report
3. A

   Antonio

   New York City

   38 reviews

   vip
   2.0

   38 reviews

   Dined on September 29, 2024

   1. Overall 2
   2. Food 3
   3. Service 4
   4. Ambience 4

   We had a bad experience. Started with a misleading “experience” reservation that promised a $44 brunch per person on Open Table. When we got there, we were told this does not exist. Either we did a la carte or paid $ 89 per person. We went with the a la carte. Food was ok at best, certainly not worth the price. Had some sort of steak and eggs with the stiffest terderloin I ever had. Kids had a burger that tasted good but had greasy fries as a side. Drink were expensive as well. Ambiance was nice but somewhat empty. Well, guess it is for guests of the hotel that do not want to leave the premise to eat…
   

   • 

   Quattro Restaurant and Bar - Four Seasons HotelResponded on October 7, 2024

   Dear Antonio, Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and that it didn’t meet your expectations. It’s important to us that our guests have accurate information and enjoy their meals. We’ll look into the reservation details you mentioned to ensure clarity moving forward. We also appreciate your comments on the food quality, and we’ll address your concerns with our kitchen team to make necessary improvements. We’re glad to hear you enjoyed the ambiance, but we regret that your overall experience was disappointing. We hope you might consider giving us another chance in the future. Best, Team Communications
   

   Is this helpful?

   Report
4. D

   David

   San Francisco

   38 reviews

   5.0

   38 reviews

   Dined on September 25, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious, excellent new menu paired with the always wonderful people at Quattro.
   

   Is this helpful?

   Report
5. M

   Maurya

   Central Coast

   2 reviews

   5.0

   2 reviews

   Dined on September 25, 2024

   1. Overall 5
   2. Food 2
   3. Service 5
   4. Ambience 5

   The appetizers were good, caviar was amazing. Prime rib had no flavor, came cut so no juices and the shrimp was very dry and minimal flavor. Entrees were not good at all
   

   Is this helpful?

   Report
6. B

   Boyuan

   San Francisco

   4 reviews

   vip
   3.0

   4 reviews

   Dined on August 24, 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   The service during the 1001 night theme is not good as before. No one came to check whether water needs to be refilled, server ran away without saying anything during food ordering and came back 20 minutes later to continue the order, didn’t provide candle for birthday treat, didn’t provide the normal Quattro service( we go to Quattro frequently so we are pretty familiar with the Quattro service quality(
   

   Quattro Restaurant and Bar - Four Seasons HotelResponded on August 26, 2024

   Dear Boyuan, We’re sorry to hear about your experience. We apologize for the issues with water refills, delays in ordering, and missing birthday candle. This is not the standard of service you’ve come to expect from us, and we’ll address these concerns with our team. Thank you for your feedback, and we hope to provide a better experience on your next visit.
   

   Is this helpful?

   Report
7. O

   Olga

   San Francisco

   3 reviews

   3.0

   3 reviews

   Dined on August 18, 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Service was incredibly slow. It took 20 min for drinks and almost an hr for appetizers. Table/plates were not cleaned between servings. At the end of the meal we had to look for our server to ask for the bill. Food was just average. Another server was setting a table up next to ours, dropped a fork on the floor, picked it up and placed back on the table!!! Worst service I’ve ever experienced at Four Seasons restaurant!
   

   Quattro Restaurant and Bar - Four Seasons HotelResponded on August 26, 2024

   We’re very sorry to hear about your experience. We apologize for the slow service, issues with table cleanliness, and the incident with the dropped fork. This is not the standard we aim for, and we will address these concerns with our team to prevent future occurrences. Thank you for your feedback, and we hope to have the opportunity to provide a better experience on your next visit.
   

   Is this helpful?

   Report
8. OT

   OpenTable Diner

   San Francisco

   1 review

   4.0

   1 review

   Dined on August 1, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   I booked a reservation at 9:30pm and when I got there they said the restaurant is closed and I can only use the bar/lounge area and then we had to have our dinner there. The food was amazing so it made up for that.
   

   • 
   • 
   • 
   • 
   • 
   • 

   Quattro Restaurant and Bar - Four Seasons HotelResponded on November 8, 2024

   Thank you for your review! We're so glad to hear you enjoyed the food and had a positive experience despite the mix-up with your reservation. We sincerely apologize for the inconvenience and will work to ensure this doesn’t happen again. We appreciate your understanding and hope to have the chance to serve you better next time!
   

   Is this helpful?

   Report
9. OT

   OpenTable Diner

   Greater Boston

   3 reviews

   4.0

   3 reviews

   Dined on July 18, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Handsome space convenient to the Stanford campus. Friendly and efficient service with good if not particularly distinguished food.
   

   Quattro Restaurant and Bar - Four Seasons HotelResponded on November 8, 2024

   Thank you for your review! We're glad to hear you enjoyed the space, service, and overall experience. We appreciate your feedback on the food and will continue to refine our menu to make it even more exceptional. We hope to welcome you back soon!
   

   Is this helpful?

   Report
10. OT

    OpenTable Diner

    San Francisco

    1 review

    3.0

    1 review

    Dined on June 29, 2024

    1. Overall 3
    2. Food 3
    3. Service 4
    4. Ambience 4

    1001 nights ambience was good. Food was average. For the price food definitely was not worth it
    

    Quattro Restaurant and Bar - Four Seasons HotelResponded on July 8, 2024

    Thank you for sharing your feedback with us. We're glad you enjoyed the ambience of our "1001 Nights" event. We apologize that the food did not meet your expectations in terms of value for money. Your comments are valuable to us as we strive to improve our offerings. If you have any specific suggestions or further feedback, please feel free to reach out. We hope to have the opportunity to better serve you in the future.
    

    1 person found this helpful

    Report