R Lounge at Two Times Square

Review summary

1. N

   Nicole

   New York City

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Left after 30 minutes due to not even being asked for our drinks order
   

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2. E

   Eric

   Orlando

   1 review

   4.0

   1 review

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 5

   Waiter was too busy. Had to flag him all the time for drinks and other. Was charged for something that I did not order. Was not given option what percent to give as tip. Just got charged with 20%gratuity. Although the dessert was given for free due to error, overall it was very good ambiance. Food is so so.
   

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3. S

   Stephanie

   Tulsa

   8 reviews

   4.0

   8 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   The dessert was very good. The mixed drinks were not the best and very expensive.
   

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4. R

   Richard

   London

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Fantastic hidden gem.in NYC over looking Time Square.
   

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5. S

   Sara

   New York City

   1 review

   4.0

   1 review

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Eating there is about the view. It’s comfortable and pleasant. Menu is limited but food is good and service was okay.
   

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6. N

   Neale

   London

   2 reviews

   1.0

   2 reviews

   Dined 7 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Bitterly disappointing. We booked almost a month ago for special birthday drinks on a trip to NY. We got a request for confirmation of our reservation earlier on the day, and replied - getting a ‘We are looking forward to welcoming you’ message back. We travelled for 40mins to get there - but on arrival were told it was closed for a private function booked ‘a while ago’. We were not allowed in, and were offered a drink instead in the normal hotel bar. The manager wasn’t too apologetic- saying he had received lots of complaints and the ‘app has been playing up’. I asked why they had confirmed on the day - he had no answer. I asked why they didn’t contact those with reservations to cancel - again - no answer. In a whole week of reservations, all of which have gone perfectly smoothly, this was the only one that failed - my suspicions are they were just short staffed. Will not go back, and cannot recommend if you want a guaranteed reservation. Very poor service.
   

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7. K

   Keana

   Tulsa

   1 review

   1.0

   1 review

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We had a reservation booked for a month. The day before we received a message to confirm our reservation and we did. We waked in to the lobby the night of our reservation, and the attendant in the lobby told us to head to the top after we told him we had a reservation. Once to the top we walk out and see a sign blocking off the room saying it was closed for a private event. We flagged down a bartender and told them we had a reservation and he said “sorry, it’s closed.” No one had canceled our reservation, or reached out to us at all. Getting canceled would not have been the best but it definitely beats us showing up to find out we now have to figure something else out right then. We could have booked somewhere else if given notice, as I’m sure the private party they booked had some notice. Not a single person there expressed any empathy or tried to help in any way. Just shrugs and it’s closed as they bustle past. I had such a great experience last year but after this I won’t go back.
   

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8. c

   charlie

   London

   1 review

   1.0

   1 review

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We booked here a month in advance, waiting for bookings to open for six months. When we arrived for the booking, they told me they cancelled a week ago, after I received a confirmation booking two days ago. Ruined our whole trip
   

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9. C

   Chanie

   Brighton

   1 review

   1.0

   1 review

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Booked this for the last night of our Newyork trip. I received an email the day before to confirm booking which I did then received an email to say it was all confirmed. Our booking was for 19:15, spoke to hotel reception who advised us, it doesn’t open till 19:30 thought a little odd they said we could go up and see if bar staff were there. The bar staff were there and told us it was closed for a private event, they were rude, unhelpful and couldn’t care that we had a booking nor did they apologies. We was so disappointed as we was really looking forward to this! Would not recommend! We wasn’t the only ones as quite a few other people turned up with the same issues.
   

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10. B

    Brandy

    Coastal Georgia

    1 review

    1.0

    1 review

    Dined on December 8, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    My friend and I both had made reservations for two different times and CONFIRMED the day before. Once we arrived for our reservation we were told the there was a private event and we could not be seated and nothing was done about it. Very rude. This was the highlight of our trip to see the lights and we did not get to see them. Very disappointing.
    

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