390 Prime

Review summary

1. D

   Diane

   VIP

   Coastal Georgia

   21 reviews

   3.0

   21 reviews

   Dined on November 7, 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   Based on the pictures online, this is a beautiful restaurant however it fell short on food and quality. Had chicken that was the size of 1/2 my palm and very dry and overcooked for $26 and Sweet potatoes were cold. Table next to me sent their steak back. Not a busy restaurant but very nice. Services and drinks were great though.
   

   390 PrimeResponded on November 13, 2024

   Hi Diane, thank you for sharing your experience with us. We’re glad to hear you enjoyed the ambiance, service, and drinks. However, we’re truly sorry that the food didn’t meet your expectations. We deeply apologize for the issues with the chicken and sweet potatoes, and we understand your disappointment. We are currently under new management, and we’re focused on making improvements to both the quality and consistency of our dishes. Your feedback is important as we continue to refine our offerings, and we hope you'll consider giving us another try soon to experience the changes we’re working hard to make. Thank you again for your valuable input!
   

   Is this helpful?

   Report
2. T

   Thomas

   Atlantic City

   2 reviews

   1.0

   2 reviews

   Dined on November 2, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   My guest never received her meal & the manager had zero urgency to get her a replacement Filet after the 1st one was so over cook the meat looked gray
   

   390 PrimeResponded on December 16, 2024

   Hi Thomas, We’re sorry to hear about your experience at 390 Prime. Your guest’s meal should have been perfect and replaced promptly, and we deeply regret falling short. We hope you’ll give us another chance to provide the experience you deserve.
   

   Is this helpful?

   Report
3. j

   jody

   VIP

   New York City

   6 reviews

   3.0

   6 reviews

   Dined on November 1, 2024

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 3

   the restaurant was nice, however the food was not that great!....way to salty.... the waitress was terrific... the meal was not cheap and I expected everything to be delicious....the rolls were awful... we had the wedge, filet and a drink...oh the drink was way toooo strong....nothing was great and the meal was $180.00 for two....
   

   390 PrimeResponded on November 13, 2024

   Jody, Thank you for sharing your feedback with us. We’re happy to hear that you enjoyed the service and that our waitress took good care of you. However, we sincerely apologize that the food didn’t meet your expectations, especially with the seasoning and drink strength. We understand how disappointing it can be when a meal doesn't live up to the price or your hopes for a great dining experience. We are currently under new management and making a number of improvements to both the food quality and overall experience. Your comments are incredibly valuable as we continue to refine our offerings. We hope you’ll consider giving us another try soon to experience the positive changes we’re working hard to make. Thank you again for your input!
   

   Is this helpful?

   Report
4. R

   Robbyn

   New York City

   13 reviews

   2.0

   13 reviews

   Dined on October 28, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Meals were not as ordered & overpriced. Probably will not return.
   

   390 PrimeResponded on November 13, 2024

   Robbyn, thank you for sharing your feedback with us. We're truly sorry to hear that your meals were not as you ordered and that you felt the prices were not justified. We completely understand your frustration, and we deeply apologize for the inconvenience. We are currently under new management and are committed to improving both the quality of our food and the consistency of our service. Your feedback is incredibly important to us, and we would love the opportunity to earn back your trust. We hope you'll consider giving us another try in the future, as we're working hard to make things better for our guests. Thank you again for your input.
   

   Is this helpful?

   Report
5. B

   Bettina

   New York City

   7 reviews

   5.0

   7 reviews

   Dined on October 5, 2024

   1. Overall 5
   2. Food 2
   3. Service 5
   4. Ambience 5

   I’ve heard such great things about this place and their steaks. So my friend and I went. I have to say I was really disappointed in the food. It was a Saturday at 5 pm, an early dinner for us, and we were the only ones in there. So it wasn’t like the kitchen was slammed. We both got the 7oz filet mignon. Mine looked good although her cut looked terrible almost like a steak patty where mine was nice a plump. The mashed potatoes were cold and again we were the only ones there. So a big disappointment and not a place I can recommend or want to go back to unfortunately
   

   390 PrimeResponded on November 13, 2024

   Hi Bettina, thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet expectations, especially with the inconsistencies in the steaks and cold mashed potatoes. We understand your disappointment, and we truly apologize. We’re currently under new management and working hard to improve the quality of our food and service. Your feedback is important to us, and we’d love the chance to earn back your trust. We hope you'll consider giving us another try in the future. Thank you again for your input!
   

   Is this helpful?

   Report
6. P

   Patrick

   Las Vegas

   28 reviews

   4.0

   28 reviews

   Dined on September 14, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   I took flack from my family once they saw the restaurant was in a Double Tree but after the meal they were quite surprised. This is a great restaurant for the value and the service was excellent. I have have a lot more for less. Recommend you giving it a try.
   

   390 PrimeResponded on November 13, 2024

   Thank you so much for your kind words! We're thrilled to hear that your family was pleasantly surprised by the meal and service. It means a lot to us that you recognized the value and enjoyed your experience. We’re currently under new management, working to continually improve, and your feedback is incredibly encouraging. We appreciate your recommendation and hope to welcome you and your family back again soon!
   

   Is this helpful?

   Report
7. J

   Jared

   New York City

   1 review

   1.0

   1 review

   Dined on September 13, 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   Restaurant was empty, 6 pm on a Friday. too quiet, no music or anything in the background just silence. server was very inexperienced. Food wasn’t bad, what I can say is the steak was cooked perfectly, and the fried calamari was good. Not a place I’d go back to
   

   390 PrimeResponded on November 13, 2024

   Thank you for sharing your experience with us. We’re sorry to hear that the atmosphere and service didn’t meet your expectations. We understand how important ambiance and attentive service are to a great dining experience, and we apologize for falling short in those areas. On a positive note, we're glad to hear that you enjoyed the steak and fried calamari. We're currently under new management and actively working to improve both the atmosphere and overall service. We truly appreciate your feedback and hope you’ll consider giving us another try in the future. Thank you again for your input!
   

   Is this helpful?

   Report
8. OT

   OpenTable Diner

   New Orleans

   1 review

   1.0

   1 review

   Dined on September 6, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Terrible experience. Took 1 hour and 45 mins from arrival time to get our food. The steaks were all over cooked and the sides were cold. Restaurant wasn’t even busy. Would not recommend.
   

   390 PrimeResponded on November 13, 2024

   Thank you for sharing your feedback, and we sincerely apologize for the terrible experience you had. We understand how frustrating it must have been to wait so long for your food, and we deeply regret that the steaks were overcooked and the sides were cold. We’re currently under new management and are actively working to improve both the quality of our food and the efficiency of our service. Your experience is certainly not the standard we aim for, and we truly appreciate your input as we make these changes. We hope you'll consider giving us another chance in the future. Thank you again for your feedback.
   

   Is this helpful?

   Report
9. S

   Sean

   New Jersey

   1 review

   4.0

   1 review

   Dined on August 31, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Place was clean, service was quick and polite. (Evette was awesome). Menu was limited and different from the online menu. Food was well prepared and tasted good with the exception of the mashed potatoes which were bland and seemed like instant. Bill with 2 cocktails and 1 dessert was very reasonable.
   

   390 PrimeResponded on November 13, 2024

   Thank you for sharing your experience with us! We're glad to hear that you found the restaurant clean, the service quick and polite, and the food well-prepared. We apologize that the mashed potatoes didn't meet your expectations — we're currently under new management and are working to improve the quality and consistency of all our dishes. We appreciate your feedback and hope you'll consider visiting us again soon to experience the improvements we're making. Thank you for your support!
   

   Is this helpful?

   Report
10. E

    Eric

    VIP

    Atlantic City

    4 reviews

    1.0

    4 reviews

    Dined on August 30, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    We recently dined at 390 Prime, and I have to say, it was one of the most disappointing experiences I've had at a restaurant. From the moment we walked in, there was no host to greet us, leaving us standing awkwardly at the entrance. After finally being seated, we quickly realized that there was no manager in sight to address any of our concerns. I actually had to search for a manager later in the night when the experience sank faster than the titanic. The service was painfully slow, with our food taking over an hour to arrive. When it finally did come out, my steak was overcooked and far from the quality I expected. The entire meal was sent back, I didn’t get anything to replace it, and they tried to charge me with it. Many other food issues as well (can’t list them all). To top it all off, I overheard staff discussing giving discounts to customers in exchange for 5-star reviews. This left me questioning the authenticity of the positive feedback this place seems to boast. Overall, I cannot recommend 390 Prime based on my experience. Save your money and go somewhere that values its customers and provides a decent dining experience. Complete failure of a restaurant. Also good to note it’s our 4th try and all 4 were terrible and this was the worst.
    

    390 PrimeResponded on November 13, 2024

    Thank you for taking the time to share such detailed feedback. We sincerely apologize for the disappointing experience you had at 390 Prime. It’s clear that we fell far short of your expectations, and for that, we are truly sorry. The issues you mentioned, from the lack of greeting upon arrival to the slow service, overcooked steak, and lack of follow-up, are completely unacceptable. We take full responsibility for the poor service you received, and this is certainly not the standard we aim for. Additionally, we are deeply concerned about the conversation you overheard regarding reviews — this does not reflect our values, and we will investigate this matter further.
    

    2 people found this helpful

    Report