Adrak Richmond Hill

Adrak Richmond Hill reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. S

   SULEYMAN ODEMIS VIP

   Toronto4 reviews

   1.0

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I've been a loyal customer of this restaurant for years, visiting frequently when they first opened. The food, service, and location were always exceptional. However, my experience yesterday was absolutely unacceptable and unlike anything I've ever encountered. When we arrived, the restaurant felt depressed and nearly empty - only one other table occupied. Our waitress seemed miserable from the start, took our order with a poor attitude, and then did the unthinkable: **she went home with our written order without ever submitting it to the kitchen.** We waited and waited for our food. When we finally asked another server about our order, he had no idea what we'd ordered and told us to ask "our waitress." That's when we discovered she had LEFT FOR THE DAY - taking our order with her! This is restaurant management 100% failure. How does a waitress leave mid-shift with pending orders? Where was the manager oversight? The remaining staff seemed clueless about basic operations. What makes this even more frustrating is that this restaurant has everything going for it - prime location, quality food, significant investment in decor and ambiance. Yet they're throwing it all away with incompetent staff management and zero accountability. To the owner: You're wasting your investment. Great location and expensive rent mean nothing if your employees can literally walk out with customer orders. This level of unprofessionalism will kill your business reputation permanently. I cannot recommend this establishment until serious management changes are made. Disappointed doesn't begin to cover it.
   

   Is this helpful?

2. P

   Priscilla

   Toronto1 review

   4.0

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   The food was great and our server made great recommendations as it was our first time. However, the service felt somewhat rushed despite the restaurant not being busy - they kept coming to collect our plates and asking if we were finished even though there was still food on our plates and we were still eating. This happened during appetizers, mains and dessert.
   

   • 

   Is this helpful?

3. K

   Kartik

   Toronto3 reviews

   3.0

   Dined on May 3, 2025

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 2

   Food was strictly ok. Service was no where to be found !
   

   Is this helpful?

4. M

   MICHAEL VIP

   Toronto41 reviews

   5.0

   Dined on April 24, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious and friendly helpful staff. They made great recommendations to suit all in our party. Flavours were great!
   

   Is this helpful?

5. A

   Ankita

   Toronto2 reviews

   5.0

   Dined on April 18, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and ambience is great. Enjoyed the roomali roti and bhuna murg masala.
   

   Is this helpful?

6. T

   Tina VIP

   Toronto16 reviews

   5.0

   Dined on April 17, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Their food is amazing and the service was great too
   

   Is this helpful?

7. C

   Chandan

   Toronto1 review

   1.0

   Dined on April 17, 2025

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 3

   Food was not up to expectations and taste of food is not upto hype mark Won’t recommend to anyone
   

   Is this helpful?

8. S

   Sreeram VIP

   Toronto8 reviews

   3.0

   Dined on April 6, 2025

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 5

   I have always enjoyed coming here over time since the opening of the restaurant. The food has always been top notch and the service to go along with it. Recently on the last couple of visits, I’ve felt the service slip and wanted to call it out as it’s one of the main things that make or break a restaurant. For example today, despite asking for my appetizer to be brought out with the main, the server did not follow thought and created a big gap between between the dishes which my older mother in law found difficult as she was tired to start with. Then we had to hail someone down each time for water, then a takeaway box and so on. I still love this place and hence the feedback… don’t let that take you down. Attentiveness is everything.
   

   Is this helpful?

9. E

   Elisha

   Toronto2 reviews

   5.0

   Dined on March 9, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   The food at Adrak is always incredible. Every time we go it's delicious.
   

   1 person found this helpful

10. M

    Mohit

    Toronto1 review

    3.0

    Dined on January 25, 2025

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 5

    Overall experience was not that bad! One of the Server was biased as we had a reservation and asked for a preferred seat. He mentioned it is reserved already. Till the time we were there, no one occupied the seat and that was a big lie to us. On the top, food was alright excpet the dahi kebab and virgin mojito.
    

    Is this helpful?