Alter Brewing + Kitchen - St. Charles

Review summary

1. P

   Phil

   Chicago

   6 reviews

   5.0

   6 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server Juno was excellent ! Would highly recommend Alter Brewing
   

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2. S

   Sue

   Chicago

   2 reviews

   5.0

   2 reviews

   Dined on November 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was a great experience. Food was great and beer was paired well. Would definitely do this again.
   

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3. N

   Neil

   Chicago

   8 reviews

   vip
   5.0

   8 reviews

   Dined on November 2, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Good basic food. Great service. Very friendly and attentive servers.
   

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4. OT

   OpenTable Diner

   Chicago

   2 reviews

   5.0

   2 reviews

   Dined on October 26, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Everything was amazing. Putting booths in would be nice for more private dinners with your company. The restaurant is so open and distracting.
   

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5. D

   Daniel

   Chicago

   17 reviews

   vip
   3.0

   17 reviews

   Dined on October 20, 2024

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 4

   Food and drinks were tasty and it was nice to sit outside. I told them this was a birthday celebration and nothing was done. They even made us pay for our desert, which was surprising. Also, they tack on a 3% service charge at the bill if you pay by credit card (which I’ve never heard of for a restaurant) so bring cash unless you want to factor that into all the menu prices.
   

   Alter Brewing + Kitchen - St. CharlesResponded on October 24, 2024

   Hi Daniel! Thank you for taking the time to share your experience at Alter Brewing + Kitchen - St. Charles. We're thrilled to hear that you enjoyed our food and drinks, and that you enjoyed the outdoors seating. However, we're sorry to hear that you felt overlooked on your special day. We always aim to make every occasion special and we regret that we missed the mark. We don't currently have a birthday tradition, but we think it's a great idea to explore further. We appreciate your feedback regarding the credit card fee and will review our policies. We hope you'll give us another chance to impress you in the future. Best, The Alter St. Charles Management Team
   

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6. B

   Bill

   Chicago

   4 reviews

   4.0

   4 reviews

   Dined on October 17, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 2

   The music was nice but it would be even better if they turned the volume down about 25%
   

   Alter Brewing + Kitchen - St. CharlesResponded on October 24, 2024

   Thanks for the review, Bill! We're thrilled to hear that you enjoyed our music at Alter Brewing + Kitchen - St. Charles. We always strive to create a unique and enjoyable atmosphere for our guests. We're sorry to hear that the volume level was a bit louder than you'd prefer. We'll definitely take your feedback into consideration as we continuously strive to improve our guests' experiences. We appreciate your high ratings for our service and food, and we hope to see you again soon!
   

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7. K

   Katerina

   Chicago

   1 review

   4.0

   1 review

   Dined on October 13, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Great food and service. I would like to see a little more friendly people at the front, since it’s the first impression of the restaurant.
   

   Alter Brewing + Kitchen - St. CharlesResponded on October 24, 2024

   Thanks for visiting us at Alter Brewing + Kitchen - St. Charles! We're thrilled to hear you enjoyed our food and service. Your feedback about the friendly atmosphere at the front is greatly appreciated and will be taken into consideration. We look forward to welcoming you back soon!
   

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8. D

   Dawna

   Chicago

   3 reviews

   5.0

   3 reviews

   Dined on October 6, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We dine at Alter A LOT! Love the creative menu, beer selection and ambiance. Best server there is Elise, but honestly all the staff are pretty spectacular! Burger of the month is always fun and if you’re able, dine on the riverside patio it’s so lovely.
   

   Alter Brewing + Kitchen - St. CharlesResponded on October 24, 2024

   Thanks for visiting us, Dawna! We're thrilled to hear that you enjoy our creative menu, beer selection, and ambiance at Alter Brewing + Kitchen - St. Charles. It's always a pleasure to serve you and we're glad that our team made your experience memorable. Your feedback about our burgers of the month is also much appreciated. We're looking forward to your next visit!
   

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9. A

   Al

   Hawaii

   11 reviews

   5.0

   11 reviews

   Dined on September 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Outstanding variety of craft beer and food, and a very attractive location next to the Fox River. Highly recommended!
   

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10. n

    nikki

    Louisville

    4 reviews

    vip
    5.0

    4 reviews

    Dined on September 21, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great food and drinks sat outside and it was wonderful.
    

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