Apres Village - Four Seasons Silicon Valley

Review summary

1. MC

   MarkC

   VIP

   San Francisco

   9 reviews

   1.0

   9 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   This was supposed to be a fun night to celebrate the holidays with our family. It ended up being the most overpriced waist of money I’ve ever spent in my life. We frequently stay at Four Seasons resorts all over the world and this hands down was the WORST experience I’ve ever had at a Four Seasons. The food was cold and everything tasted the same. It was supposed to be five courses yet everything except dessert was delivered to an extremely small table at the same time! I would NEVER recommend this experience to anyone. For anyone wondering for 4 adults and two kids the total cost was $750! A completely horrible experience. The area for photos and cocktails after the meal was closed. I honestly can’t believe this was a Four Seasons event.
   

   Apres Village - Four Seasons Silicon ValleyResponded 1 day ago

   Dear MarkC, Thank you for sharing your feedback. We're truly sorry to hear that your experience didn’t meet your expectations, especially when you were looking forward to a special family holiday celebration. We apologize for the issues with the food, including its temperature and timing. This is not the standard we strive for, and we will address these concerns with our team to ensure a better experience moving forward. We also regret that the photo and cocktail area was unavailable, and we will review why this wasn’t open as anticipated. We sincerely apologize for not meeting the high standards Four Seasons is known for and appreciate your feedback as we work to improve.
   

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2. B

   Bridget

   VIP

   San Francisco

   4 reviews

   1.0

   4 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Food not worth it at all Waiter service poor Overall very overpriced and not worth it at all
   

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3. g

   gaby

   San Francisco

   7 reviews

   4.0

   7 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   First time visiting as they’re always booked! But the food was delicious. We got the arancini (my fav), Sea bass, ox tail pasta, and gnocchi. Even the side dish polenta was amazing. The fires kept us warm, the Christmas lights really put you in the festive mood, the servers were extremely kind and welcoming. For dessert, we got the s’mores and poached pear which were both exceptional. Highly recommend visiting if you can snag a reservation! The only thing is i wish they had some sort of Christmas or ambiance music. But other than that, amazing!
   

   Apres Village - Four Seasons Silicon ValleyResponded 1 day ago

   Dear Gaby, Thank you for your kind review! We’re so glad to hear you enjoyed your first visit and that the food, ambiance, and service made for a memorable experience. The arancini, sea bass, oxtail pasta, and gnocchi are some of our favorites too, and we’re happy you loved them as well! We're also thrilled that the fires and Christmas lights added to the festive mood. We appreciate your feedback about adding Christmas or ambiance music. We’ll certainly consider that for future visits to enhance the atmosphere even further. Thank you again for your recommendation, and we look forward to welcoming you back soon!
   

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4. K

   Kaitlyn

   Los Angeles

   9 reviews

   2.0

   9 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 5

   Slow service, some tables too that got there before us didn’t have there food until way after us. Waited about 30 minutes for dessert. Food was average, not what you usually get with four seasons, but pretty environment
   

   Apres Village - Four Seasons Silicon ValleyResponded 1 day ago

   Dear Kaitlyn, Thank you for sharing your experience with us. We're truly sorry to hear about the delays with your service and the issues with the food timing. We understand how frustrating that can be, and we sincerely apologize for the wait you experienced, especially for dessert. We also regret that the food didn’t meet your expectations, as we strive to provide the high-quality dining experience Four Seasons is known for. We will review these concerns with our team to ensure that we improve both service and food quality moving forward. We appreciate your kind words about the ambiance and hope we can welcome you back for a better experience in the future.
   

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5. G

   Genny

   San Francisco

   1 review

   3.0

   1 review

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Servers seemed flustered but they were nice - drinks took a long time. Food was mediocre .
   

   Apres Village - Four Seasons Silicon ValleyResponded 1 day ago

   Dear Genny, Thank you for your feedback. We're sorry to hear that your experience didn’t meet your expectations. We apologize for the delay with drinks and the issues with service, and we will address this with our team to improve efficiency and ensure a smoother experience for future guests. We also appreciate your comments about the food, and we’ll work on making sure our offerings are consistently enjoyable. Your input is important to us, and we hope you’ll give us another chance to provide you with a better experience.
   

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6. J

   Jacquelin

   San Francisco

   1 review

   1.0

   1 review

   Dined on December 9, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I want to make this review to save some people of their hard working money and from the huge mistake we did by coming here. We had a reservation at 4pm we got there at 3:45pm and they were still setting up so they told us to go sit at the bar we did and got a drink while waiting it was 4:15 and my friend and I are like what’s taking so long like nobody has told us anything and the restaurant is empty by the way so we go check in again and finally they sit us at a table outside but not in the cute little chalets it was just a regular table outside so we ask the waiter we made a reservation and want to be sit at a chalet she goes oh that will be 150 I said well wait so what is the 95 per person reservation that I booked she said oh that just to get a table outside and a menu wtf I’m so confused at this point. She said to us if you want a chalet it will be $150 for the chalet plus $95 per person this is the biggest scam I’ve ever heard in my life bc on the reservation it never mentioned that at all so whats the point just to sit down and see a chalet LOL the menu is literally I would say appetizers if that lol it’s mostly cheese and bread nothing special at all very limited options you will get bloated on cheese and bread only and be hungry afterwards. Also drinks are NOT included! The total for 2 people was a whooping $450 DOLLARS!! Charging $225 per person is ridiculous! We could have gone to 5 star Michelin steak restaurant for that type of money!! My recommendation for you if you just want to come here just to take pictures and not break your bank is to book the 95 per person 4pm reservation as it’s super empty and just walk around the chalets and take pictures bc this establishment is taking advantage of people! Also are chalet had a tv that didn’t even work the movie kept on stopping and it reload and start all over again every 15 min also maybe put a grinch movie much better option then polar express
   

   Apres Village - Four Seasons Silicon ValleyResponded 1 day ago

   Dear Jacquelin, Thank you for sharing your feedback. We’re truly sorry to hear about your experience and regret that we didn’t meet your expectations. We apologize for the confusion regarding the chalet reservation and pricing. We strive to ensure our guests are well-informed, and we’ll review the reservation process to make sure everything is clearer moving forward. We also regret that the food and drink offerings didn’t meet your expectations. We aim to provide a quality experience, and we’ll take your comments into consideration as we work to improve our menu options. Regarding the TV in the chalet, we are investigating the issue to ensure it’s functioning properly. We appreciate your feedback and will use it to enhance the guest experience. We hope you’ll give us another chance.
   

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7. A

   Alesha

   VIP

   San Francisco

   16 reviews

   3.0

   16 reviews

   Dined on December 7, 2024

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 5

   Overall unique winter experience. Little disappointed that the ice skating and other activities not available this year. Also the food was ok. You are going for the winter experience but was disappointed in the food. The service and team was absolutely wonderful and went out of their way to make special.
   

   Apres Village - Four Seasons Silicon ValleyResponded 1 day ago

   Dear Alesha, Thank you for your thoughtful review! We’re glad to hear you enjoyed the winter experience and that our team made your visit special. We apologize for the disappointment regarding the skating rink and other activities, as well as the food not meeting your expectations. Your feedback is invaluable, and we will work on improving our offerings. We truly appreciate your kind words about the service, and we hope to welcome you back for a more complete and memorable experience in the future.
   

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8. K

   Kaushik

   Phoenix

   5 reviews

   5.0

   5 reviews

   Dined on December 5, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Great experience. The food was a lot for 2 people so be sure to bring your friends or family! I loved the service. 10/10 and highlighting them as they were on point! Must try experience!!
   

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   Apres Village - Four Seasons Silicon ValleyResponded 1 day ago

   Dear Kaushik, Thank you for your fantastic review! We’re so glad to hear you had a great experience and enjoyed the food, service, and ambiance. We truly appreciate your kind words about our team – we’ll be sure to pass along your compliments to them. We look forward to welcoming you back soon for another memorable visit!
   

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9. B

   Brittany

   San Francisco

   1 review

   3.0

   1 review

   Dined on December 2, 2024

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 5

   Great atmosphere! But the food was very mediocre for the price.
   

   Apres Village - Four Seasons Silicon ValleyResponded 1 day ago

   Dear Brittany, Thank you for your feedback. We're happy to hear that you enjoyed the atmosphere and service during your visit. However, we’re sorry to hear that the food did not meet your expectations. We take your comments seriously and will work on enhancing our menu offerings to better align with the overall experience we strive to provide. We appreciate your input and hope to have the opportunity to welcome you back for a more enjoyable dining experience.
   

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10. G

    Grace

    VIP

    San Francisco

    1 review

    2.0

    1 review

    Dined on November 30, 2024

    1. Overall 2
    2. Food 2
    3. Service 3
    4. Ambience 4

    Après Village offers a charming, dog-friendly dining experience with welcoming and friendly staff. While the ambiance is delightful, the food options are somewhat limited, and the portion sizes are on the smaller side. One downside was the unexpected chalet rental fee, which was not clearly disclosed on the website or OpenTable when the reservation was made in late October.
    

    Apres Village - Four Seasons Silicon ValleyResponded 1 day ago

    Dear Grace, Thank you for your feedback. We’re glad to hear that you enjoyed the ambiance and our dog-friendly atmosphere. We apologize for the disappointment regarding the food options and portion sizes, as well as the chalet rental fee. We appreciate your comments about the lack of clarity around the fee, and we will make sure to improve communication on our website and reservation platforms. We value your input and hope to welcome you back soon for a better experience.
    

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