ARLO San Diego

ARLO San Diego reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. j

   james VIP

   Los Angeles23 reviews

   3.0

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Overall, I liked Arlo but a few things could definitely be improved upon: I enjoyed the blackberry mule mocktail, but it was really small and had way too much ice - if you're going to charge $13.50 for a drink with no alcohol, it should at least be a full-size drink otherwise, it feels like you're ripping off the customer. Attempted to order the Roasted Cauliflower but it was unavailable. Also, the restaurant wasn't full - I came around 9 pm - so I was a little confounded by the slow service by the waiter Patrick. On a positive note - the roasted fall veggies were good & the bread was also good. I stay at the Town & Country fairly often so I will try Arlo again to see if the experience is better next time.
   

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2. J

   Justin

   Los Angeles2 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Incredible food and service! Would absolutely come back
   

   ARLO San DiegoResponded 4 days ago

   Hi Justin, Thank you for this feedback on your recent experience at ARLO. Your 5-star rating and compliments on the incredible food and service mean a lot to us. We are thankful we had the opportunity to serve you. We look forward to welcoming you back next time. Warm regards, Carlo DeLeon, Food and Beverage Director
   

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3. S

   Sonia

   Washington DC3 reviews

   3.0

   Dined 6 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 4

   Overall a good experience. Don’t even try to park in the parking garage. Ride share or park elsewhere
   

   ARLO San DiegoResponded 4 days ago

   Hi Sonia, Thank you for choosing to dine with us. We are thankful we had the opportunity to serve you. We appreciate your feedback so we can continue to make improvements where needed. We hope to have the opportunity to provide you with an even better experience in the future. Warm regards, Carlo DeLeon, Food and Beverage Director
   

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4. B

   Barb

   San Diego2 reviews

   5.0

   Dined on April 20, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Second time here for a holiday brunch. Highly recommend! We saw same server on duty and asked for her area, she’s that good! Her name is Kelly.
   

   ARLO San DiegoResponded on April 21, 2025

   Hi Barb, Thank you for sharing your holiday brunch feedback. Your recommendation and wonderful compliments on Kelly's service mean the world to us! It was our pleasure to serve you on this special occasion. We look forward to welcoming you back next time. Warm regards, Carlo DeLeon, Food and Beverage Director
   

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5. M

   Michelle

   San Diego3 reviews

   2.0

   Dined on April 20, 2025

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 3

   Speaking soley to the holiday buffet brunch, the majority of food items are odd and unpallatable. The meat offerings were cold, the quiche looked and tasted like what I imagine a sponge might. Although everything looked pretty and appealing, it was hard to digest. Depressing that I spent $300 for this, I will never return. If youre a foodie or like good food, this isnt it. The venue is nice and fun but the price is misaligned with the quality and flavor of this food. I want my money back!
   

   ARLO San DiegoResponded on April 23, 2025

   Hi Michelle, Thank you for taking the time to share your feedback. We're truly sorry for your disappointing experience. We appreciate your honest feedback and will address your concerns with our culinary team to ensure we deliver the consistency and quality our guests deserve. We hope you'll consider giving us another try so we can provide the experience you expect and deserve. Sincerely, Carlo DeLeon, Food and Beverage Director
   

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6. L

   Lyne

   San Diego5 reviews

   4.0

   Dined on April 20, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   Food good but was a bit disappointed with the decor and ambiance. Not sure I would go again for a big thing like Easter.
   

   ARLO San DiegoResponded on April 22, 2025

   Hi Lyne, Thank you for sharing this review of your Easter brunch at ARLO. It was our pleasure to have you with us. We're delighted to know that you enjoyed the good food, and we have noted your feedback on the decor and ambiance for a holiday occasion. We hope to have the opportunity to welcome you back for an even better experience in the future. Warm regards, Carlo DeLeon, Food and Beverage Director
   

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7. C

   Christina

   Indiana1 review

   5.0

   Dined on April 20, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Family Easter Brunch at ARLO was absolute perfection! The service was top notch, food was consistently replenished, attended to, and the ambience amongst fellow holiday diners in a sun-drenched backdrop of family atmosphere has us making this restaurant a holiday tradition!
   

   ARLO San DiegoResponded on April 21, 2025

   Hi Christina, Thank you for sharing your glowing review about your Easter Brunch experience at ARLO. We are thrilled that the top-notch service, food, ambiance and atmosphere combined to provide a perfect holiday tradition for your family. It was our pleasure to have you as our guests. We look forward to welcoming you back next time! Many thanks, Carlo DeLeon, Food and Beverage Director
   

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8. J

   Jenien VIP

   Greater Boston4 reviews

   3.0

   Dined on April 20, 2025

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 5

   The vibes were great! We really appreciated the service and it was very kid friendly.
   

   ARLO San DiegoResponded on April 23, 2025

   Hi Jenien, Thank you for your review on the Easter brunch. It was a pleasure to have you with us and we truly value your feedback, as we continuously strive to enhance the guest experience. We look forward to the opportunity of serving you again in the future. Sincerely, Carlo DeLeon, Food and Beverage Director
   

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9. C

   Corrin

   San Diego2 reviews

   3.0

   Dined on April 20, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   This is my third year doing Easter brunch at ARLO and was pretty disappointed. A couple of things: When we got the bill we noticed many errors totaling $64. My husband was charged for two drinks when he had one, charged me for a glass of champagne (which should have been free), and charged my daughter for the buffet (should have been free as well). The waitress took off my husband and daughters error, but I was still charged for the champagne. Not a huge issue but still irritating. 20% gratuity is included if you inspect the bill, like I clearly was, but they have a line for a tip with suggested tips of 18, 20, and 22% additional tip which I find incredibly misleading. The Easter egg hunt was fine, but significantly scaled back from previous years. No live music (the woman last year was fabulous), just a DJ playing Easter songs. The food was fine but definitely scaled back from previous years as well. No fresh fruit, bagels etc. All in all it was fine, but as someone who was loyal to their Easter brunch I will be going somewhere else next year.
   

   ARLO San DiegoResponded on April 21, 2025

   Hi Corrin, Thank you for the feedback of your recent Easter brunch with us. We sincerely regret that your experience this year did not meet the expectations set in previous years. We're truly sorry to hear about the billing errors and apologize for the inconvenience this caused you. We value your comments and we are committed to addressing the issues you mention. While I understand your decision not to return, I truly hope you might reconsider and give us another opportunity to provide the experience you expect and deserve. Sincerely, Carlo DeLeon, Food and Beverage Director
   

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10. A

    Alicianna

    San Diego1 review

    4.0

    Dined on April 6, 2025

    1. Overall 4
    2. Food 3
    3. Service 3
    4. Ambience 5

    I think the food was super salty in all the items we ordered had to drink more water than usual , the service was ok but we had to ask other servers to get us water , and then we were already paying when he offered dessert kinda too late 🙂‍↕️
    

    ARLO San DiegoResponded on April 7, 2025

    Hi Alicianna, Thank you for choosing to dine at ARLO. It was our pleasure to have you as our guests, and my sincere apologies for the saltiness of the food and the less-than-ideal service. We appreciate your feedback as we continuously strive to enhance the guest experience. We hope to have an opportunity in the future to provide an even better experience. Best regards, Carlo DeLeon, Food and Beverage Director
    

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