Array Brasserie & Grill

Array Brasserie & Grill reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. I

   Imants

   London6 reviews

   1.0

   Dined 7 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   Unfortunately very subpar experience With waiter in training getting orders wrong, to the fact that getting any attention was beyond impossible majority of the times 2 out of 2 ordered Desserts not available already at 1pm Sunday roast beef overcooked, and vegetarian breakfast completely cold
   

   Array Brasserie & GrillResponded 3 days ago

   Dear Imants, Thank you for taking the time to share your experience with us. We’re truly sorry to hear that your visit fell short of expectations. It’s disappointing to learn about the issues with the service and the availability of desserts — that’s certainly not the level of experience we aim to provide. We also apologize for the overcooked roast beef and the cold vegetarian breakfast. Your feedback has been shared with our kitchen and service teams to ensure these issues are addressed and improvements are made. We appreciate your honesty, as it helps us grow and improve. We hope you’ll consider giving us another chance so we can provide you with the experience you deserve. Warm regards,
   

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2. S

   Sid

   London1 review

   3.0

   Dined on March 14, 2025

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   Ambience very good. Was very noisy. Vibe was decent, but could’ve been a lot better. Some of the women waitress just didn’t seem too bothered. Apart from the waitress that helped and made effort for my wife’s birthday and surprised her with a cake. Waited far too long for our main course to arrive. A table that arrived after us, got their food fairly soon (either someone known or regular customer) Overly priced. Main course serves with salad and not rice or chips
   

   Array Brasserie & GrillResponded 3 days ago

   Thank you for sharing your feedback with us. We’re pleased to hear that you enjoyed the ambience and appreciated the effort our waitress put into making your wife’s birthday special — we’ll be sure to pass on your kind words. 🎂 However, we’re sorry to hear about the delays with your main course and the inconsistency in service. That’s not the experience we aim to provide, and we’ll be addressing this with our team to ensure all guests are treated with equal care and attention. We also appreciate your feedback about the pricing and portioning — we’ll review this internally to ensure we’re delivering value to our guests. Your input is invaluable, and we hope you’ll consider giving us another chance to provide you with the outstanding experience you deserve.
   

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3. O

   Owen

   London1 review

   5.0

   Dined on March 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very friendly staff that go above and beyond for you and the food was outstanding can’t wait book up again this month
   

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   Array Brasserie & GrillResponded 3 days ago

   Thank you so much for your wonderful review! 🌟 We're thrilled to hear that our staff made you feel so welcome and that you loved the food. It’s always our goal to go above and beyond for our guests! We can’t wait to welcome you back this month for another amazing experience. See you soon! 😄
   

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4. k

   karen

   London1 review

   5.0

   Dined on March 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely fantastic service. Clean and most perfectly cooked food. Cocktails definitely are outstanding they are a must to try. Staff are all happy and obliging. Parking attendant outside to help you park and to keep an wte on cars. Nothing is no problem for Array xx most definitely 5stars.
   

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   Array Brasserie & GrillResponded 3 days ago

   Wow — thank you so much for the glowing review! 🌟 We’re thrilled to hear that you enjoyed the service, the food, and especially the cocktails — they really are a must-try! 🍸 It’s also great to know that our staff and parking attendant made your visit even more seamless. Your kind words mean the world to us, and we can’t wait to welcome you back for another five-star experience! Much love,
   

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5. H

   Helen

   London1 review

   3.0

   Dined on February 27, 2025

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 4

   Booked array for my son’s 18th birthday dinner . Firstly I have been there before and was not happy with their services both times so divided to check website information before booking. It clearly states on their site that service charge was for groups of 6 and above, from Fridays to Sundays and also bank holidays. We had been charged for dinner of 2 and 5 people previously. On this occasion we were again charged £24 service charge which the manager started shouting from a distance about the charge being compulsory! I stated the fact that their website info says otherwise to which he explained they had lost the website password and could not change the information! Secondly services is slowwwwww you wait half an hour to even get drinks and have your offer taken when the restaurant is not full. I will advise them to check out aspera in benfleet they do a fantastic job! Don’t think I will be returning, cos spending nearly £300 and getting shouted at is not the best. On their website mocktails are priced as £7 but in the restaurant menu they are £10.
   

   Array Brasserie & GrillResponded 3 days ago

   Thank you for your feedback. We’re truly sorry for the issues you faced during your son’s 18th birthday dinner. The confusion about the service charge and pricing discrepancy is unacceptable — we’ll address this to ensure consistency. We also apologize for the slow service and the manager’s response. That’s not the experience we aim to provide, and we’ll be addressing this with our team. Your feedback is valuable, and while we understand your hesitation about returning, we hope to have the chance to provide you with a better experience in the future.
   

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6. S

   Simon

   London12 reviews

   5.0

   Dined on February 22, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fabulous Ruby and Mohammad extremely attentive. Great singer on Saturday night, enjoyable. Superb value too - we will be back with all our family. HIGHLY RECOMMENDED
   

   Array Brasserie & GrillResponded on February 26, 2025

   Dear Simon, Thank you so much for your wonderful feedback! We’re delighted to hear that you enjoyed your evening and that Ruby and Mohammad provided attentive service. It’s also great to know you had a fantastic time with our live singer on Saturday night. We truly appreciate your kind words and look forward to welcoming you and your family back soon! Best regards, Array Team
   

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7. D

   Dipyaman

   London1 review

   5.0

   Dined on February 21, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   I have been there for the first time. I had great experience. Food was served real quick, we hardly had to wait. Quantity, quality, and presentation of food have been of 5 star standard. Nice ambience with car parking spaces and friendly staffs. I will surely visit again and will recommend too. Compared to the location of the place, I think food is a shade overpriced. I had ordered lamb chops, 4pcs cost me £31. It seemed a bit expensive compared to other restaurants. Nevertheless, had a great experience.
   

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8. R

   Rudi

   Hertfordshire1 review

   4.0

   Dined on February 15, 2025

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 4

   Nice restraunt lovely food. Only sticking point is staff are a bit rude. When ordering drinks and starters i was not allowed to order mains later, waiter insisted i did it all at once. I said i did not know yet then, gimme 5mins. He said il give you 2 mins l, we are busy tonight.
   

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9. A

   Akintomiwa

   Essex1 review

   5.0

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   It was a superb experience, tried the specials and it was splendid. Very cool ambience, just that the restroom had a bad odour even though it was clean. Apart from this, really nice place to dine. Thank you
   

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10. M

    Madeeha

    London1 review

    2.0

    Dined on February 14, 2025

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 3

    I went for the Valentine’s Day here considering I’ve been to this restaurant before on other occasions and I’ve enjoyed it. They had a set menu which was fine, but the food quality was just really not nice. My steak was medium rare when I asked for medium well, the lamb shish was undercooked. The drinks were nothing but ice and a tiny bit of syrup and that was £10 and because it was all ice, I couldn’t even drink it properly. We waited ages for our drinks. All of the waiters Particularly the one that served us had no idea about what was in the food that we ordered and couldn’t answer any questions. We asked what flavour cheesecake they have and it was described as ‘normal cheese cake’ Not only that i was triple charged on my bill and I had to wait for it to be corrected. I was very disappointed with the quality of the food and it’s a shame because I’ve enjoyed myself before but this has put a bad taste in my mouth, literally. Especially for the price we paid, it was not worth it considering you can get h better quality elsewhere in that price.
    

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