Assembly American Brasserie

Review summary

1. MF

   MillardFillmore

   Chicago

   11 reviews

   5.0

   11 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We reserved for an early dinner to try the Toledo restaurant week menu. The host helped us find the best table for our group. Our server, Andrew, was outstanding. The starters we had, beet salad and pork belly, were top notch. The entrees were overall very good. The mushroom fettuccine was improved with the addition of table side Parmesan. The sauce and sides for the lazy chicken were excellent, though chicken itself was overdone. The apple cobbler and pistachio creme brûlée were excellent.
   

   Is this helpful?

2. C

   Cory

   Columbus

   2 reviews

   5.0

   2 reviews

   Dined on February 25, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We started off Restaurant Week Toledo at Assembly and it was fantastic! Loved the Campfire Whiskey cocktail. The pork belly appetizer was delicious, the lazy chicken was simple yet super flavorful, and the chocolate zucchini torte was heavenly rich. Quiet environment and delicious food and drinks made for a good first night of RWT 2025.
   

   • 
   • 
   • 

   Is this helpful?

3. J

   Jake

   Unspecified

   1 review

   1.0

   1 review

   Dined on February 15, 2025

   1. Overall 1
   2. Food 4
   3. Service 3
   4. Ambience 4

   made a reservation at 8 pm on Valentine’s day. We had to wait quite a bit before we got sat down, about 8:45ish. Then we waited an extra 45 minutes to eat. Once our food arrived, my date’s filet mignon was charred. not a completely horrible experience, but it could have been avoided. 
   

   Assembly American BrasserieResponded on February 21, 2025

   Jake, We are truly sorry for the Valentines experience we provided. We value your feedback and are committed to providing exceptional service and quality food to our guests. We understand that the long wait time and food service were unacceptable. We take full responsibility for this and are taking immediate steps to address the concerns of that evening. As a token of our apology, we would like to offer you a free appetizer and 20% off your meal on your next visit. Thank you and please give us another chance to prove that we are a high-quality restaurant.
   

   Is this helpful?

4. H

   Hunter

   Orlando

   1 review

   1.0

   1 review

   Dined on February 15, 2025

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 3

   Made a reservation for 2 at 8:00 pm. Got there at 8 pm had to wait 30 minutes to be seated for a RESERVATION. Once seated, we didn’t receive service for another 15 minutes. Didn’t get our drinks until 9:15. The food was terrible which was surprising considering it was a fixed 3 course menu. And way too over priced. My fiance and I stayed just because we were laughing about how bad everything was and watching everyone else in the restaurant have the exact same experience. This place is a scam, don’t go here.
   

   Is this helpful?

5. K

   Kennadie

   Toledo

   1 review

   1.0

   1 review

   Dined on February 15, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Our reservation was at 8.. we didn’t get seated until 9. We got our drinks around 9:30, appetizers not till 10:30 and food till 11:15. That we ordered right when we sat down. 0/10 recommendation. Our server was apologetic but we were hoping for a nice dinner and food was cold, and it took way too long.
   

   Is this helpful?

6. D

   Dan

   VIP

   New York City

   2 reviews

   4.0

   2 reviews

   Dined on February 15, 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Great dining experience, service was slower than expected but with it being Valentine’s Day and all booked up they made it apparent up front and did the best they could.
   

   Assembly American BrasserieResponded on February 21, 2025

   Dan, We value your feedback and are committed to providing the best service possible. Thank you for your understanding and positive response. We would love to invite you back to dine with us and receive a 20% off coupon. When you decide to come back, we will honor it for dinner or lunch. When booking through Open Table just let us know you were here on valentines.
   

   Is this helpful?

7. L

   Lisa

   Toledo

   1 review

   2.0

   1 review

   Dined on February 15, 2025

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 5

   Waitress was super friendly and working very hard. Poor planning for taking VD reservations! Wait was over half hour. When we sat down it wasn’t waitress fault but everything took forever to come. The food was not good. Some hard black carrots with zero flavor, mashed potatoes tasted weird. Shrimp batons, oil on shrimp tasted bad. Was disappointing. Desert was good.
   

   Is this helpful?

8. R

   Rob

   Toledo

   1 review

   1.0

   1 review

   Dined on February 15, 2025

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 1

   It took over 3 hrs to get to our table and finish our prepaid 3 course meal. We ended up getting our dessert to go bc it was 1030 and didn’t want to be there any longer. Our reservation was for 730. 0/10 don’t recommend and we will not be back.
   

   Assembly American BrasserieResponded on February 21, 2025

   Rob, We value your feedback and are committed to providing a much better experience for you and your guest. I know that this evening was a challenge, and we are deeply sorry for the disappointing experience you had during your visit. We understand that your wait time was unacceptable throughout the whole evening, and we are taking immediate steps to address this. We would like the opportunity to prove to you that this is not the standard for Assembly. Please accept our offer of a free appetizer and 20% off your next visit with us as a token of our apology. Thank you.
   

   1 person found this helpful

9. C

   Ciana

   Toledo

   2 reviews

   1.0

   2 reviews

   Dined on February 15, 2025

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   We made a reservation through OpenTable and paid for the Valentine's Day experience ahead of time. We were seated 30 minutes after our reservation time. We ordered the starter and entree at the same time and over an hour later had not received either option. We were informed that the kitchen was behind schedule, so we ordered bread to hold us over. The bread had still not arrived after 20 minutes. The waiter brought us cheese and crackers because he felt bad. When our meal arrived, the starter and main course arrived together. The filet and mashed potatoes were legitimately inedible. Overall this may have been the worst meal for the price paid I have ever experienced. Neither the waitstaff or manager offered a discount for any of the items. I will never return to this establishment.
   

   Assembly American BrasserieResponded on February 21, 2025

   Ciana, We understand that your Valentines Day experience was unacceptable. We take full responsibility for this and deeply apologize for the way EVERYTHING happened that evening. We do take great pride in providing exceptional service and quality food to our guests, and it is clear that we feel short that evening. As a token of our apology, we would like to invite you back for dinner and we would like to offer you a 20% discount and free appetizer. We value your feedback and are committed to providing a much better experience in the future.
   

   Is this helpful?

10. M

    Marcus

    Toledo

    1 review

    1.0

    1 review

    Dined on February 15, 2025

    1. Overall 1
    2. Food 3
    3. Service 2
    4. Ambience 3

    My girlfriend and I went for the prepaid Valentine’s Day special. It was a prepaid event that did not offer refunds. We had a reservation at 7 pm. However, when we got there, they didn’t uphold the reservation. We and other people were told that we had to wait until tables became available. Wasn’t a huge deal until they started to blame the open table app for over booking. Instead of taking responsibility, they passed it on. The staff was great and the food was good. The manager had no accountability. I believe they used Valentine’s Day as a money grab to get as many people there as possible and create long wait times because it was already prepaid and they wouldn’t give back a refund for having to wait. Valentine’s Day is going to be busy anywhere and that’s okay, but they knew exactly how many people would be there because they all had to have reservations to get in. They knew what they were doing. I knew what they were doing. It didn’t sit well with me for spending $200 with long wait times for a table, the food, and getting the check. I wouldn’t go back there due to that reason but the food was good and it was overpriced but it was still good. The waitress was nice and she had a lot going on so I don’t believe the experience had much to do with her. The manager actually came around table to table and asked each party what they could improve,however, when explaining the situation she was unable to take responsibility and stated that the open table app is why they are overbooked and understaffed. She didn’t offer to make it right. For the money you’re going to spend there, you might as well choose somewhere not inside of Hilton garden inn.
    

    Assembly American BrasserieResponded on February 21, 2025

    Marcus, We are deeply sorry for your Valentines experience and take full responsibility for that evening. There were some miscalculations that happened, and we are taking immediate steps to address the concerns that were made. We value your feedback and are committed to providing a much better experience in the future. As a token of our apology, we would like to offer you and your guest a free appetizer and 20% off your meals on your next visit with us. We take pride in providing exceptional service and quality food for our guests and it is clear that we feel short that night. Please give us an opportunity to prove to you that we value each and every customer's experience.
    

    1 person found this helpful