ATLAS steak + fish - Burnaby

ATLAS steak + fish - Burnaby reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. OT

   OpenTable Diner

   Vancouver2 reviews

   2.0

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   We took my grandma here for her birthday. The amount of food totaled over $350. Starter bread - 4/5 was not warm, did not have butter, was given blue cheese i believe. Porter house steak - was cold, the black garlic butter lacked flavor 2/5. Asparagus, mushrooms and mash potatoe - was flavorful but served cold 4/5 sea bass - nice that it was deboned, easy to eat. not crispy fresh 3/5 & guess what ? They never offered my grandma anything. I rather have gone to the KEG and paid less for amazing food and would get offered dessert with candle for her. I am very disappointed and will not be coming back. Service was 3/5. There was only about 5 tables and so many staff running around. They were mainly busy engaging with each other than looking out to service our table.
   

   ATLAS steak + fish - BurnabyResponded 2 days ago

   Hello, Thank you for your feedback. We're very sorry your experience, especially for such a special occasion, didn’t meet expectations. Your comments regarding food temperature, service, and birthday recognition have been shared with our team. We appreciate you bringing this to our attention and hope to welcome you back for a much-improved visit.
   

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2. S

   SANDRA VIP

   Vancouver6 reviews

   3.0

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   Steak cuts weren’t great. 2nd time now. Steaks were very chewy for medium rare. Even our kids complained. Sides were good. Service was also great.
   

   ATLAS steak + fish - BurnabyResponded 1 day ago

   Hi Sandra, Thank you for your feedback. We're glad you enjoyed the service and sides, but we're sorry the steaks fell short especially on a return visit. We've shared your comments with our culinary team and hope to provide a better experience next time.
   

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3. T

   Trisha

   Orange County1 review

   2.0

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   I wish I had known this was INSIDE a hotel!! It was loud. Service was sketch. Food was pedestrian. Waitress did not up sell. Will not go back.
   

   ATLAS steak + fish - BurnabyResponded 2 days ago

   Hi Trisha, Thank you for your feedback. We're sorry to hear we missed the mark on your visit. Your comments have been shared with our team, and we appreciate you bringing this to our attention.
   

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4. A

   Andrew

   Vancouver2 reviews

   3.0

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   The chicken was too salty but it was fixed by the sever
   

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   ATLAS steak + fish - BurnabyResponded 2 days ago

   Hi Andrew, Thank you for your feedback! We're glad our server was able to resolve the issue promptly. We’ll be sure to share your comments with the team and appreciate you letting us know.
   

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5. J

   JOCELYNE

   Vancouver2 reviews

   3.0

   Dined 6 days ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   Très décevant pour un Steak House. Nos deux filets mignons n’étaient pas cuits selon notre demande.
   

   ATLAS steak + fish - BurnabyResponded 2 days ago

   Merci pour vos commentaires. Nous sommes désolés d'apprendre que votre visite récente n'a pas répondu à vos attentes, en particulier en ce qui concerne la cuisson du steak. Nous avons partagé vos remarques avec notre équipe culinaire et espérons vous accueillir à nouveau pour une meilleure expérience.
   

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6. B

   Brian VIP

   Vancouver1 review

   4.0

   Dined on May 24, 2025

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   Steak was done medium well when we ordered medium. Service was excellent . I did make reservations for my wife's birthday but the restaurant forgot to acknowledge. Overall good.
   

   ATLAS steak + fish - BurnabyResponded 7 days ago

   Thanks for your feedback, Brian! We're glad you enjoyed the service and appreciate your understanding about the steak. We'll definitely work on improving our reservation acknowledgments for special occasions. We hope to make your next visit even better!
   

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7. N

   Niloo

   Vancouver1 review

   3.0

   Dined on May 22, 2025

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   The meat was burnt A plain salad that actualy did not have any thing in it costs 25$ It really didnt worth it Waste of money It was very dark and we couldnt see what we are eating
   

   ATLAS steak + fish - BurnabyResponded 5 days ago

   Niloo, we appreciate your honest feedback. We're sorry to hear about your experience with the meal and ambiance. Your comments help us improve, and we’ll definitely address these issues to enhance our guests' experience in the future. Thank you for sharing your thoughts with us.
   

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8. d

   danielle

   Vancouver2 reviews

   2.0

   Dined on May 19, 2025

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 2

   The reason for this review is the fact that we arrived and waited 35 minutes for anyone to come to see if we needed a drink I actually had to get up and ask for service, this happened throughout the entire dinner, it was our birthday with friends and it was disappointing, luckily the food was wonderful but the service was terrible!
   

   ATLAS steak + fish - BurnabyResponded on May 20, 2025

   Hello Danielle, we appreciate your feedback and are sorry to hear about your experience. We strive to provide timely service and provide a great dining experience. Your comments about the wait times will be shared with our team to improve. Thank you for bringing this to our attention.
   

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9. C

   Cheryl

   Toronto1 review

   5.0

   Dined on May 18, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I have never been to Atlas and won a gift certificate so we went. All three of us had a wonderful time and the food was superb! Thanks again Atlas!!
   

   ATLAS steak + fish - BurnabyResponded on May 20, 2025

   Hi Cheryl, thanks for your great review! We're so glad you had a great time and look forward to seeing you again!
   

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10. j

    johanne VIP

    Vancouver11 reviews

    5.0

    Dined on May 18, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Excellent food! Excellent service! Excellent atmosphere!
    

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    ATLAS steak + fish - BurnabyResponded on May 20, 2025

    Hi Johanne, thanks for your fantastic review! We're thrilled to hear you enjoyed the food, service, and atmosphere. Your support means a lot to us, and we can’t wait to welcome you back for another great experience!
    

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