Avenue

Review summary

1. M

   Mariia

   New Jersey

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Interior is great but overall experience is very average.
   

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2. C

   Clinton

   Unspecified

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 5
   3. Service 4
   4. Ambience 2

   We were so excited to be there but No body was happy to see us, we had a 20:30 reservation and only got our table at 21:40. There was no concern or acknowledgment that they were so far behind. That said our server was fantastic and was really accommodating, and each course was delicious. Unfortunately we’re not sure if the food quality out ways the bad management.
   

   AvenueResponded today

   Hey Clinton, Thank you for taking the time to share your experience at Avenue. We're thrilled to hear that you enjoyed our food and service, but we're sorry to hear about the delay in seating. We understand how frustrating this can be and we apologize for the inconvenience. We're committed to providing the best experience for our guests and we'll take your feedback into account to improve our service. We look forward for the opportunity to serve you again soon and provide a WOW experience. Best regards, The Management Team
   

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3. M

   Morgan

   New York City

   9 reviews

   2.0

   9 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 3

   We waited over an hour for a table with a reservation. Waited another hour for food. It was frigid in the restaurant, to the point we wore our winter puffer coats all night. Service was subpar- never once offered beverages or refills of water. Food was delicious but the ridiculous wait, inattentive service, and horrendous cold made the meal not worth it. Prefix menu but many items were out by 8 pm. Various items on menu were not accurately described. Very bummed. 
   

   AvenueResponded today

   Thanks for sharing your experience with us Morgan. We're glad to hear that you enjoyed the food at Avenue. However, we're sorry to hear about your experience with the wait and the temperature. We aim to provide an enjoyable dining experience for all of our guests, and it seems we fell short during your visit. We appreciate your feedback and will definitely use it to improve our service and food descriptions. We hope you'll give us another chance to make it up to you in the future. Best, The Management Team
   

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4. j

   jason

   New York City

   5 reviews

   1.0

   5 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 4

   Took an hour to seat us almost. No heat In the restaurant and was freezing. On top of it they cooked the beef Wellington well done twice. Did not do anything either for us and was happy to leave to get warm.
   

   AvenueResponded today

   Hi Jason, Thanks for visiting us and sharing your experience. We stride to deliver exceptional experiences every day and apologies for not being able to do so in your most recent visit. We understand how important warm food and prompt service are. We assure you that this is not our standard. Your feedback is invaluable and we will use it to address our team to yield better results in future. We hope you'll give us another chance to provide you with the quality dining experience that Avenue is known for. Sincerely, The Management Team
   

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5. t

   tom

   VIP

   New York City

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 2

   Restaurant was not prepared for V-Day. Sat nearly 1hr after reservation time and significant time passed before we were greeted and able to order wine. Service was friendly and professional, but slow given lack of staff. Restaurant was freezing - several customers had coats on. Normally, I would have expected to see a manager / owner walking around and acknowledging the challenges with customers, asking for their patience and apologizing, but there was no evidence of that.
   

   AvenueResponded today

   Hi Tom, We're sorry to hear about your experience on V-Day at Avenue. We understand how important special occasions are and we regret that we weren't able to meet your expectations. We're glad to hear that you found our service friendly and professional & that you loved your food. We'll certainly look into the delay you experienced and see how we can improve. We look forward to providing an excellent experience all around in your next visit. Best, The Management Team
   

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6. M

   Michael

   New York City

   12 reviews

   1.0

   12 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   Well, I was really looking forward to taking my girlfriend of two weeks out on Valentine’s Day. I was really trying to make a special impression and I felt Avenue was the place to go. Little did I know this was going to me one of the worst culinary experiences I’ve had. We arrived promptly at my 730 reservation on Valentine’s Day February 14, 2025. Rich told to have drinks at the bar while they prepared our table which we did. Being that we were dating for only two weeks we had a lot to talk about, so the time flew by as we were very much engaged. However, we finally realize that it was 1030 at night and we still were not seated. When I asked the manager, he seemed to flip it and arrogantly told us it wasn’t his fault they had no help. I couldn’t believe the response! Mind you, I’m involved in marketing and customer relationships, and if one of my reports told me this, as a response to a customer complaint, they would be immediately terminated. Once again, this was my fifth date and was really trying to impress as well. You could fill in the blanks. Anyhow, we were starved at that time and they sat us down and not only did they not let us choose the items that we wanted they gave you some prefix menu which was never told of to begin with. The server was very polite and wanted to make good so she got the ““ manager.” to finally relinquish and give us hamburgers at the bar. What an awful night I will never ever go to this place again. I live in at North Beach and I will tell all my friends who own properties in the surrounding areas of my experience. Please don’t waste your time. It’s way overpriced and the service was horrendous!!!!!
   

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7. J

   James

   New York City

   8 reviews

   4.0

   8 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 3

   The service was not good. Clearly had fewer waiters than needed.
   

   AvenueResponded today

   Thanks for the review, James. We are thrilled you enjoyed your food in your most recent visit. We know the importance of delivering an excellent service is a must in creating a complete WOW experience, sorry to hear that your service experience did not meet your expectations. We appreciate your feedback and will use it to improve our service. We look forward to impress you in the future. Best regards, The Management Team
   

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8. B

   Bob

   New York City

   12 reviews

   2.0

   12 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   Where to begin, Valentines Day, we went because my wife loves beef wellington, and it was on the menu as a special fixed price menu. We also got the wine pairing that went with it. For the first 2 courses, wine came with no food, and by the time food came, wine was gone. Oysters Rockefeller was ice cold, and soup was salty. Entree came, ordered medium rare Beef Wellington, and asked the waiter to make sure that it would be cooked properly because it was wrapped in the pastry. Was told it would be fine. Beef came out well done and asked the server to replace it. He said he could not and could only bring filet out medium rare. Filet came out ice cold and super rare. Asked for the manager, he came and offered no apology, only asked if I wanted it thrown on grill again. I asked for a new steak, number 3. Now the wine pairing was way off and useless, not to mention the parings were not very good. The manager said the kitchen was having issues and only offered excuses, no apologies. On top of all this, employees kept going out back, and it was freezing in there because they left door open.
   

   AvenueResponded today

   Hey Bob, We're truly sorry for your experience at Avenue. It's disappointing to hear about the issues you faced with our menu and service. We take pride in our menu and wine pairings, and we're sorry that they didn't meet your expectations this Valentine's Day. We also regret the issues you faced with your meals. We'll address these matters with our team to ensure events of this nature do not occur in future. We appreciate your feedback and hope to have the chance to serve you better in the future. Best, The Management Team
   

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9. M

   Michael

   New York City

   7 reviews

   4.0

   7 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Most importantly, the service was excellent. The ambience, as always was superb. And the Valentine’s memue was right on target - with special kudos to the chef for his vegetarian entre!!
   

   AvenueResponded today

   Hello Michael, Thank you for your wonderful review! We're thrilled to hear that you enjoyed our service and ambiance at Avenue. We're especially glad you appreciated the special vegetarian menu. We always strive to create memorable experiences for our guests, and your feedback helps us do just that. We look forward to welcoming you back soon! Best, The Management Team
   

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10. L

    Lynn

    VIP

    New York City

    36 reviews

    5.0

    36 reviews

    Dined 5 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We had a delicious lunch. My husband had salmon and I had the seafood pasta (wonderfully spicy). We then shared a yummy crème brûlée and cappuccinos. We have dined here many times and always enjoy the food and ambience. Sitting by the fireplace and looking out at the ocean is always a treat! We will be back soon.
    

    AvenueResponded 4 days ago

    Hello Lynn, Thank you for your kind words! We're thrilled to hear that you and your husband enjoyed your lunch, especially the seafood pasta and the special sauce. We're also glad that you enjoyed the ambiance of Avenue, especially the fireplace and ocean view. Your satisfaction is our top priority, and we're delighted that you're planning to return soon. We look forward to welcoming you back. Best regards, The Management Team
    

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